LiveCareer-Resume

manager of operations resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Manager of Operations, 02/2010 to 05/2017
Hillel: The Foundation For Jewish Campus LifeOviedo, FL,
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
Franchise Operations Manager, 06/2004 to 10/2009
JubitzPortland, OR,
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed scheduling for [Number] employees to optimize productivity.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
  • Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
  • Directly managed team of [Number] and oversaw [Number] staff total in [Type] and [Type] operations.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Monitored inventory levels on [Timeframe] basis and placed new orders for merchandise to keep supply well-stocked.
  • Lead team of [Number] employees in all operations including sales, service, parts and office functions.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Managed all budget and payroll operations for [Number]-member organization.
Customer Service Representative, 04/2002 to 06/2004
Wayne ResaDetroit, MI,
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
Cashier/Server , 06/1998 to 04/2002
Dippin DotsCity, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Met high productivity standards in processing payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
Education and Training
Associate of Applied Science: Marketing , Expected in 05/2002 to Oklahoma City Community College - Oklahoma City, OK
GPA:
High School Diploma: , Expected in 05/2000 to Norman North High School - Norman, OK
GPA:

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Resume Overview

School Attended

  • Oklahoma City Community College
  • Norman North High School

Job Titles Held:

  • Manager of Operations
  • Franchise Operations Manager
  • Customer Service Representative
  • Cashier/Server

Degrees

  • Associate of Applied Science
  • High School Diploma

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