manager of operations resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Seasoned Operations Manager and talented leader with 40 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

  • Verbal and Written Communication
  • Supplier Monitoring
  • Business Leadership
  • Recruitment and Hiring
  • Employee Motivation
  • Customer Service Management
  • Team Leadership
  • Performance Assessment
  • Sales Tracking
  • Goal Setting
  • Quality Assurance
  • Training Management
  • Decision Making
  • Staff Scheduling
  • Inventory Tracking and Management
  • Layout Planning
Eisenhower High School Decatur, IL, Expected in 05/1980 High School Diploma : - GPA :
Work History
International Institute Of New England - Manager of Operations
Lowell, MA, 04/2004 - Current
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Collaborated with assistant managers to open and close store office, handle large transactions and manage inventory.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed, trained and motivated asst manager and lead sales to continuously improve knowledge and abilities in field.
  • Managed, trained and motivated management and sales associates to continuously improve knowledge and ability in stores field.
  • Implemented innovative programs, including cbl training program to increase employee loyalty and reduce turnover.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained cleanliness and organization of all workspace, working closely with employees to systemize tasks.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Drafted invoices for completed work.
  • Monitored over 8 employees' day-to-day activities and made plans to rectify issues resulting in coachings or termination .
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Reported issues to higher management with great detail, resulting in progress and problem solving.
  • Interacted well with vendors and customers to build connections and nurture relationships.
Nothing Bundt Cakes - Forklift Operator/Asst Machine Operator/Inspector in Quality Assurance
Springfield, VA, 05/2000 - 04/2004
  • Recorded products and quantities produced, gauge readings and operating times to support reporting, data controls and operational decision support.
  • Advised lead operator of equipment malfunction, quality issues or other abnormal conditions to expedite repairs and avoid safety hazards.
  • Achieved maximum output of production with desired quality while maintaining clean and safe working area.
  • Inspected and packaged finished products to consistently meet quality specifications and inspection criteria.
  • Monitored quality of incoming materials and completed in-process quality inspections.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Assisted technicians in machine handling and set up.
  • Loaded and operated assigned sliter machines to produce metal for transport.
  • Packaged and moved completed products.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Completed work according to schedule and helped struggling team members.
Krogers Grocery Store - Bakery Manager
City, STATE, 06/1982 - 08/2000
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Maintained and controlled inventory of baked goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Hired and managed all kitchen staff.
  • Oversaw food preparation and monitored safety protocols.
  • Purchased food and cultivated strong vendor relationships.

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Resume Overview

School Attended

  • Eisenhower High School

Job Titles Held:

  • Manager of Operations
  • Forklift Operator/Asst Machine Operator/Inspector in Quality Assurance
  • Bakery Manager


  • High School Diploma

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