Manager Of Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Advanced Operations Manager offering over 10 years of experience and proven success in production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

  • Risk analysis and management
  • Budgeting and forecasting
  • Work flow planning
  • Superb time management skills
  • Employee relations and conflict resolution
  • Purchasing and procurement
  • Staff Management
  • Unsurpassed work ethic
  • Customer relations specialist
  • New product introductions strategies
  • Operations management
  • Performance Evaluations
  • Natural servant leadership style
Work History
Manager of Operations, 07/2016 to Current
Rogers Memorial HospitalFL, State,
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Collaborated with central offices to refine procedures, devise best practices and correct quality audit findings.
  • Forged and cultivated productive relationships with community members, school staff and potential partners.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Oversaw day-to-day operations, including supervising 15+-person team
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Monitored employee productivity and optimized procedures to reduce costs
  • Assessed financial statements and reports to evaluate program performance, develop targeted improvements and implement changes to meet all financial benchmarks
  • Maintained constructive client and vendor relationships.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Provided excellent customer care to maintain and improve customer relations, strengthen participation and increase product and service sales.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Reviewed financial reports each day and investigated variances to keep records accurate.
  • Managed and allocated staff and material resources to meet production goals.
  • Accelerated efficiency of operations by controlling budgets, overseeing student accounts, managing scheduling and driving meetings.
  • Conducted performance reviews each semester offering praise and recommendations for improvement.
  • Boosted team performance with enhanced employee evaluation processes.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Evaluated upcoming program plans to forecast expected resource needs.
Food Nutrtion Associate, 08/2014 to 07/2016
National Western Life Insurance CompanyAustin, TX,
  • Regularly participated in all mandatory training events and acted as “person in charge” in manager’s absence resulting in promotion to train as a manager
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Prepared and built food items according to standardized recipes and directions.
  • Set up work stations, including prep tables, service counters and steam tables.
  • Stored food properly by adhering to food safety policies and procedures.
  • Worked in all areas of production to improve efficiency.
  • Adhered to company safety policies and procedures, including proper food safety and sanitation.
  • Assisted management with procedures to cut costs while delivering quality products.
  • Followed production list provided by supervisor.
  • Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
  • Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
  • Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
  • Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
SALES ASSOCIATE, 08/2005 to 05/2014
Swiss ReKansas City, MO,
  • Engaged with customers and coworkers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
OFFICE MANAGER, 07/2005 to 06/2012
Mabelton Family DentalCity, STATE,
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Optimized organizational systems for payment collections, insurance verification and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Maintained computer and physical filing systems.
  • Oversaw patient check-in and payments, fostering positive interactions
  • Managed appointment scheduling to improve productivity initiatives.
BBA: Human Resources Management, Expected in 03/2022
Southern New Hampshire University - Hooksett, NH

Current GPA 3.90

ABA: Business Administration, Expected in 01/2020
Southern New Hampshire University - Hooksett, NH

GPA: 3.889

  • Certified Social Media, Hubspot Academy - 2020
  • SHRM Member
Additional Information

I currently function as team lead for the social media group of BA SNHU students which seeks to engage and support other online students. I run an Angel Tree program every November in partnership with the Salvation Army at my local school. I am an active participant on the school council, PBIS team, PTA and act as the chairperson of my school’s wellness committee. I am also on CCSD FNS executive director’s committee as well as the handbook committee and regulations team.

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School Attended
  • Southern New Hampshire University
  • Southern New Hampshire University
Job Titles Held:
  • Manager of Operations
  • Food Nutrtion Associate
  • BBA
  • ABA

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