LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented General Manager with 28 years of experience focused on increasing production, minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent organization and professional problem solving.

Skills
  • Profit and loss accountability
  • Customer retention
  • Performance improvements
  • Proficient in Windows 11
  • Supervision and training
  • Employee development
  • Policy/program development
  • Recruiting and Hiring
  • Sound judgment
  • Supervision
  • Organization
  • Customer service
  • Communications
  • Operational improvement
  • MS Office
  • First Aid/CPR
  • Problem resolution
  • Planning and coordination
  • Administrative support
Experience
Manager of Operations, 08/2018 to 10/2019
Rogers Memorial HospitalOconomowoc, WI,
  • Supported community outreach initiatives by partnering with local schools and boys and girls clubs.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored inventory levels on a month to month basis and placed new orders for merchandise to keep supply well-stocked.
  • Created effective 11 month business plans to focus strategic decisions on exceeding long-term objectives.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Waitress, 06/2018 to 11/2018
Aramark Corp.Wilmington, NC,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Increased sales of key menu items through effective upselling.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Completed opening and closing checklists by emptying trash, and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Taxi Cab Driver, 02/2017 to 11/2017
Carrie PintarCity, STATE,
  • Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
  • Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
  • Applied mathematical skills to determine fares and change.
  • Managed records by tracking mileage, maintenance and expenses.
  • Maintained clean safety record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Determined pickup assignments and shift schedule by checking in with dispatch service.
  • Received belongings from passengers and safely and securely stowed items and luggage.
  • Kept vehicle serviced according to schedule, reducing mechanically-related downtime by 100%.
  • Achieved consistently high customer scores due to exceptional service.
  • Offered riders information about local attractions and restaurants.
  • Appeared at designated appointments according to schedule.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
East Side School Breakfast and Lunch Lady, 08/2007 to 06/2012
Livingston School DistrictCity, STATE,
  • Identified and solved complex strategy problems to drive organizational goals.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Reduced process lags by effectively managing 2 employees for productivity and efficiency improvement.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Elevated resource allocation, accurately controlling expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored inventory levels on week to week basis and placed new orders for merchandise to keep supply well-stocked.
  • Fostered strong relationships with the staff and suppliers by upholding and maintaining communication.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary by introducing computers for lunch transactions and new refrigerator and new milk coolers throughout the district.
Education and Training
: Criminal Justice, Expected in
University of Phoenix - Tempe, AZ
GPA:
: Criminal Psychology, Expected in
Colorado Christian University - Denver, CO
GPA:

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Resume Overview

School Attended

  • University of Phoenix
  • Colorado Christian University

Job Titles Held:

  • Manager of Operations
  • Waitress
  • Taxi Cab Driver
  • East Side School Breakfast and Lunch Lady

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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