- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer-oriented General Manager with 28 years of experience focused on increasing production, minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent organization and professional problem solving.
- Profit and loss accountability
- Customer retention
- Performance improvements
- Proficient in Windows 11
- Supervision and training
- Employee development
- Policy/program development
- Recruiting and Hiring
- Sound judgment
- Supervision
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- Organization
- Customer service
- Communications
- Operational improvement
- MS Office
- First Aid/CPR
- Problem resolution
- Planning and coordination
- Administrative support
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Manager of Operations, 08/2018 to 10/2019
Rogers Memorial Hospital – Oconomowoc, WI,
- Supported community outreach initiatives by partnering with local schools and boys and girls clubs.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored inventory levels on a month to month basis and placed new orders for merchandise to keep supply well-stocked.
- Created effective 11 month business plans to focus strategic decisions on exceeding long-term objectives.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Waitress, 06/2018 to 11/2018
Aramark Corp. – Wilmington, NC,
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Increased sales of key menu items through effective upselling.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Completed opening and closing checklists by emptying trash, and polishing silverware.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Taxi Cab Driver, 02/2017 to 11/2017
Carrie Pintar – City, STATE,
- Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Applied mathematical skills to determine fares and change.
- Managed records by tracking mileage, maintenance and expenses.
- Maintained clean safety record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Kept vehicle serviced according to schedule, reducing mechanically-related downtime by 100%.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Appeared at designated appointments according to schedule.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
East Side School Breakfast and Lunch Lady, 08/2007 to 06/2012
Livingston School District – City, STATE,
- Identified and solved complex strategy problems to drive organizational goals.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Reduced process lags by effectively managing 2 employees for productivity and efficiency improvement.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Elevated resource allocation, accurately controlling expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored inventory levels on week to week basis and placed new orders for merchandise to keep supply well-stocked.
- Fostered strong relationships with the staff and suppliers by upholding and maintaining communication.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary by introducing computers for lunch transactions and new refrigerator and new milk coolers throughout the district.
: Criminal Justice, Expected in
University of Phoenix - Tempe, AZ
GPA:
: Criminal Psychology, Expected in
Colorado Christian University - Denver, CO
GPA:
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