Manager of Operations Resume Example
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MANAGER OF OPERATIONS
Summary
Customer-oriented General Manager with 28 years of experience focused on increasing production, minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering excellent organization and professional problem solving.
Skills
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Experience
Manager of Operations|Rogers Memorial Hospital - Oconomowoc , WI|08/2018 - 10/2019
- Supported community outreach initiatives by partnering with local schools and boys and girls clubs.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored inventory levels on a month to month basis and placed new orders for merchandise to keep supply well-stocked.
- Created effective 11 month business plans to focus strategic decisions on exceeding long-term objectives.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Waitress|Aramark Corp. - Wilmington , NC|06/2018 - 11/2018
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Increased sales of key menu items through effective upselling.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Completed opening and closing checklists by emptying trash, and polishing silverware.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Taxi Cab Driver|Carrie Pintar - City , STATE|02/2017 - 11/2017
- Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Applied mathematical skills to determine fares and change.
- Managed records by tracking mileage, maintenance and expenses.
- Maintained clean safety record with no accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Received belongings from passengers and safely and securely stowed items and luggage.
- Kept vehicle serviced according to schedule, reducing mechanically-related downtime by 100%.
- Achieved consistently high customer scores due to exceptional service.
- Offered riders information about local attractions and restaurants.
- Appeared at designated appointments according to schedule.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
East Side School Breakfast and Lunch Lady|Livingston School District - City , STATE|08/2007 - 06/2012
- Identified and solved complex strategy problems to drive organizational goals.
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
- Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
- Reduced process lags by effectively managing 2 employees for productivity and efficiency improvement.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Elevated resource allocation, accurately controlling expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored inventory levels on week to week basis and placed new orders for merchandise to keep supply well-stocked.
- Fostered strong relationships with the staff and suppliers by upholding and maintaining communication.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary by introducing computers for lunch transactions and new refrigerator and new milk coolers throughout the district.
Education and Training
University of Phoenix|City, StateSome College (No Degree): Criminal Justice
Colorado Christian University|City, StateSome College (No Degree): Criminal Psychology
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Resume Overview
School Attended
- University of Phoenix
- Colorado Christian University
Job Titles Held:
- Manager of Operations
- Waitress
- Taxi Cab Driver
- East Side School Breakfast and Lunch Lady
Degrees
- Some College (No Degree) : Criminal Justice
Some College (No Degree) : Criminal Psychology
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