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Manager of Operations Resume Example

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NJ

MANAGER OF OPERATIONS
Summary

I am a successful, self motivated individual. I worked for a short time selling vacuum cleaners for Kirby and learned alot about selling a product. If I can sell you a vacuum you dont need for $2,400.00. I can sell you any product you do need. I find it easy to break down payment info and show you the plus sides to a new product or service.

After spending 15 years as a tour guide I find talking to people very easy. I have no problem with public speaking or 1on1 I do enjoy making people feel like they just had the best experience possible. I am used to talking for 8 hours straight. Quick to learn new things and always striving to keep learning more even when I have all my basics covered the more I know the more I can share and help those around me push so that we become even more prepared for future events. Spending the last year as a truck driver has given me alot of experience sitting for long periods of time but it also came with a 14hr workday 7 days a week. I love challenges and the ability to overcome obstacles. The excitement in someones voice when they figure something out or have their worries melt away. My biggest passion is helping people solve problems. I love tech. I like to keep myself motivated and ready for the next step and I would love the opportunity to be apart of this team.

Skills
  • Assisting customers
  • Team management
  • Troubleshooting and resolution
  • Product recommendations
  • Equipment operations
  • Sales and marketing
  • Mentoring and training
  • Conflict mediation
  • Team development strategies
  • Staff training
  • Quality control management
  • Greeting and directing
  • Document interpretation
  • Accounting and bookkeeping
  • File and data retrieval systems
  • Tutoring and mentoring
  • Sales and marketing strategies
  • Customer retention abilities
  • Client acquisition strategies
  • Time management ability
  • Computer expertise
  • Customer needs assessment
  • Post-sales support
  • Flexible schedule
  • Sales closing
  • Negotiations
Education and Training
High School DiplomaBooker High SchoolSarasota,FL,06/2005
Experience
Myakka Wildlife ToursManager of Operations | Sarasota, FL10/2005 to 08/2018
  • Engaged professionally with employee's and customers to build rapport and nurture relationships.
  • Supervised performance of 16 workers, with goals of improving productivity, efficiency and cost savings.
  • Improved tour development process by mentoring and onboarding more than 16 employees.
  • Introduced complete onboarding and training programs, surpassing established training methods and employee development goals.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using passion, creativity, earnest interest and revamping our equipment bringing us into the wireless age removing our dependencies on corded microphones, single use batteries and developing our online face and social mediaplatforms.
  • I interacted with over 700 customers on a daily basis as well as handling our calls. Keeping groups organized, scheduled and returning.
  • I narrated wildlife tours, expressed passion for the environment and history as well as interpreting the natural world for children to understand.
  • Book work, spread sheets and closing.
  • Handled the merger of our buisness once our 37yr contract was over so the new company could step in seamlessly. Providing them with the tools and knowledge to keep our customers happy and returning
Werner EnterprisesOTR Truck Driver | Omaha, NE12/2018 to 03/2019
  • Maintained accurate driving records to meet federal regulations and laws.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Delivered products and freight to customers both locally and long distance.
  • Handled the loading and unloading of goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Charted upcoming routes using both GPS technology and maps.
  • Reported promptly to management any traffic accidents or mechanical breakdowns and coordinated with other fleet drivers on handling and delivery.
  • Ensured that each delivery was dropped off within its scheduled time.
  • Executed thorough truck inspection before each trip, each day of trip and after trip to verify safety and good mechanical condition.
  • Secured freight during breaks and stops to avoid theft.
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
  • Planned each route with up-to-date GPS support, accounting for weather or construction delays to enable on-time deliveries.
  • Maintained accurate records of all correspondence with customers and freight recipients.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Contacted manager with critical issues to ensure effective problem-solving.
  • Practiced safe, courteous and defensive driving to avoid causing accidents and to maintain positive public image toward company named on truck.
Nordic CompassTruck Driver/Owner | Sarasota, FL - Florida03/2019 to Current
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Loaded, balanced and secured product to safely transport goods across the lower 48.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Maintained safe driving habits to protect property and general public on roadways.
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Resume Overview

Companies Worked For:

  • Myakka Wildlife Tours
  • Werner Enterprises
  • Nordic Compass

School Attended

  • Booker High School

Job Titles Held:

  • Manager of Operations
  • OTR Truck Driver
  • Truck Driver/Owner

Degrees

  • High School Diploma

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