Accomplished management professional with 5 years of career and 2 years of Data Analysis experience. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with Language fluency and well-versed in employee, vendor and partner relations.
Skills
Risk analysis and management
Project development and life cycle
Cost reduction strategies
Supply chain distribution
Budgeting and forecasting
Work flow planning
Supply Chain Management
Management information systems
Vendor sourcing
Strategic Planning
Distribution center management
Employee relations and conflict resolution
Lean manufacturing and quality systems
Cross-functional communications
Risk management
Data Analysis
Operations management
Expense reports
Sales background
Finance background
Financial Management
Natural leader
Negotiation
Supply chain logistics
Logistics Management
Performance Evaluations
Business administration
Project Management
Budgeting
Fluent in Italian, French,Wolof
Customer relations specialist
Work History
Manager of Operations, 07/2017 to 03/2020 Hillel: The Foundation For Jewish Campus Life – New York, NY,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 10%.
Implemented ticket tracking system and worked with IT team to create customized system for improved tracking and logging of work issues.
Planned and resourced personnel and logistics for 300 operations component exercises resulting in 10 personnel trained to act quickly in critical roles.
Implemented processes that simplified procedures and reduced average processing time by 2 hours for 25% of customers annually.
Optimized returns and investments by effectively managing and directing distribution operations.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Established operational objectives and work plans and delegated assignments to subordinate managers.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Reviewed shift reports to understand current numbers and trends in areas such as Transportation and Auto Parts.
Built, supervised and mentored 3 teams and leaders in receiving and inbound operations.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
Verified compliance with best business practices throughout organization.
Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Associate, 02/2017 to 05/2017 Boston Private Financial Holdings – Chatsworth, CA,
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Displayed new stock and rotated existing products.
Assisted customers by answering questions and fulfilling requests.
Developed standard operating procedures.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Increased customer loyalty and retention.
Resolved escalated customer disputes with special actions such as discounts.
Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Manager of Accounts and Finance, 02/2017 to 02/2017 Double O Transportation – City, STATE,
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Oversaw high-volume accounting operations with Number-person team focused on efficient budget administration, AP/AR and other financial management needs.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files.
Gathered requirements for ongoing projects and organized details for management use.
Kept projects on schedule by managing deadlines and adjusting workflows as needed.
Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
Tracked all hours and expenses to keep project on task and within budgetary parameters.
Performed on-site field surveys and wrote technical narratives to document processes and design changes.
Education
Bachelor Of Arts: Economics , Expected in 05/2020 Baruch College of The City University of New York - New York, NY GPA:
AA: Business Administration And Management, Expected in 01/2019 Borough of Manhattan Community College of The City University of New York - New York, NY GPA:
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School Attended
Baruch College of The City University of New York
Borough of Manhattan Community College of The City University of New York
