manager of operations resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated Individual providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic individual offering 10+ years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in account management. A well known Meticulous record-keeper.

  • Client relations and retention
  • 10 plus years of Customer Service
  • Research ability
  • Credit and collections
  • Accounts receivable
  • Invoicing proficiency
  • Claims processing
  • Payment management
  • Fleet dispatch
  • Transportation management systems
  • Profit and loss management
  • Safety standards
  • Import and export operations
  • Freight cost reporting
  • Working collaboratively
  • Computer skills
  • Critical thinking
  • Analytical
  • Reliable and trustworthy
  • Strategic initiatives
  • Logistics management
  • Logistics oversight
06/2021 to Current Manager of Operations Sms Assist | New York, NY,
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Coordinated with freight forwarders to expedite international shipments.
  • Refined and improved product transport and storage processes.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Generated, mailed and monitored invoices.
10/2015 to 11/2021 Executive Account Manager Kepro | Henrico, VA,
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
  • Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
  • Dispatched information to service providers to schedule freight movement.
  • Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Determined appropriate licensing requirements and product classification for import and export shipments.
  • Coordinated with freight forwarders to expedite international shipments.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Cultivated carrier relations and tracked financials to verify optimum performance.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Prepared and maintained customers' monthly reconciliation schedules.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Performed administrative tasks to support strategic initiatives.
11/2011 to 10/2015 Federal Collections Representative Transworld Systems Inc. | City, STATE,
  • Advised debtors on payment options and set up payment plans.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Handled irate customers smoothly to achieve performance targets.
  • Handled contracts and payments on accounts.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Entered customers' financial status information into system.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
Education and Training
Expected in 2009 to to High School Diploma | Pickierington North, Columbus, Ohio, GPA:
Expected in to to | My Computer Career, Columbus, OH, GPA:

Certification for CompTia Linux, MTA Security and A+220-1001 & Microsoft Azure.

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Resume Overview

School Attended

  • Pickierington North
  • My Computer Career

Job Titles Held:

  • Manager of Operations
  • Executive Account Manager
  • Federal Collections Representative


  • High School Diploma

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