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manager of operations resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a good worker, i have food work ethic I know how to manage a team and I get the job done I am responsible and organized

Skills
  • Performance Reporting
  • Planned Equipment Constraints
  • Budget Development and Management
  • Financial and Cash Flow Analyses
Experience
09/2020 to 05/2022
Manager of Operations Rogers Memorial Hospital Sandy Springs, GA,
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.

I would close take care of all the orders for all the medical clinics for every week and be the one to organize the events.for the bakery also do the training of the new employees.

  • Prepared financial analysis for contract negotiations and product investment decisions.
  • Engaged with existing and potential clients to gain insight into needs.
  • Created company handbook to document corporate policies and procedures.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Conducted employee observations and documented findings.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Enforced federal, state, local and company rules for safety and operations.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Collaborated with team leaders on quality audits.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created corrective actions based on adverse KPI trends.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored resource use to achieve set goals within budget constraints.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Tracked and replenished inventory to maintain par levels.
  • Built strong operational teams to meet process and production demands.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Presented performance and productivity reports to supervisors.
  • Managed scheduling, training and inventory control.
  • Measured and reviewed performance via KPIs and metrics.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Supported accident investigations and prepared related paperwork.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Crafted operations best practices using audits and project management team feedback.
01/2020 to 08/2021
Cashier Manager Hudson's Bay Company New Orleans, LA,
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Processed payments promptly for customers to exceed productivity standards.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Built and maintained working relationships with peers and upper management.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Reconciled registers to prepare daily bank deposits.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
12/2017 to 12/2019
Cashier Big Man Spot City, STATE,
  • I was the cashier the store attendant and responsible for closing the store. I would work from 11am till 11pm
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed refunds for worn, damaged and broken merchandise.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Helped with purchases and signed customers up for rewards program.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions and offered product advice.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
Expected in 10/2001 to to
High School Diploma:
Miami Springs Senior High School Adult - Miami Springs, FL
GPA:

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Resume Overview

School Attended

  • Miami Springs Senior High School Adult

Job Titles Held:

  • Manager of Operations
  • Cashier Manager
  • Cashier

Degrees

  • High School Diploma

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