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manager of operations resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I started in the medical marijuana industry 15 years ago I started with a grow operations , which led to delivery then dispensaries. My major goal is to become vertically integrated. I am 36 years old and ready to work as soon as possible, I am very punctual and I know every aspect of the job hiring near me will be one of the best decisions you have ever made. I like to have fun at work but also work comes first always.

Talented Operations Manager bringing 15+ years of experience and demonstrated record of accomplishment in all fields of maryjauna. Proficient in operational enhancements, quality improvements and team leadership based on LEADERSHIP strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Skills
  • Policies and procedures implementation
  • Workforce training
  • Cost reduction and containment
  • Staff training and development
  • Financial and cash flow analyses
  • Client relationships
Experience
Manager of Operations, 01/2020 to 02/2021
Rogers Memorial HospitalKenosha, WI,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Manager's Assistant, 01/2017 to 01/2020
Breakthru Beverage GroupEvergreen, CO,
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Planned and prepared workflow schedules, delegating tasks for 50-member team.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Trained team of 35 to deliver outstanding customer service, boosting customer satisfaction ratings 75%.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Delivery Driver, 01/2015 to 04/2018
Temecula Wellness CenterCity, STATE,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Completed order forms and collected payments to keep customer accounts current.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Answered customer questions regarding shipments.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Resolved customer complaints and adjusted orders.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Military Police Officer, 02/2006 to 04/2008
U.S Army Military Poloce CorpsCity, STATE,
  • Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
  • Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
  • Assisted with covert and undercover investigations to uncover ongoing crimes.
  • Completed regular patrols of assigned areas within operations areas.
  • Assisted brigade staff judge advocate with trial preparation for pending courts martial.
  • Managed police operations around-the-clock, including law enforcement, criminal investigations, safety protocols and civil disturbances.
  • Enforced military laws and regulations.
  • Managed all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems.
  • Investigated crimes and guarded inmates within military correctional facilities.
  • Diffused hostile situations with effective negotiation techniques.
Education and Training
Associate of Science: Criminal Justice/ Certificate in Pre Law, Expected in 06/2006
Riverside City College - Riverside, CA
GPA:

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Resume Overview

School Attended

  • Riverside City College

Job Titles Held:

  • Manager of Operations
  • Manager's Assistant
  • Delivery Driver
  • Military Police Officer

Degrees

  • Associate of Science

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