Manager Of Medical Operations resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversees budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Skills
Employee Performance Evaluations
Employee Recruitment and Hiring
Financial Operations Oversight
Operational Records Maintenance
Time Management
Verbal and Written Communication
Decision Making
Budget Development
Employee Work Scheduling
Critical Thinking
Risk Management
Employee Supervision
Operating Plans Development
Performance Monitoring
Facility Inspections
Codes Compliance
Facility Oversight
Medical Programs Implementation
Profitability Strategies
Problem Resolution
Medicare Compliance
HIPAA Guidelines
Diagnostic Services Monitoring
Work History
11/2016 to CurrentManager of Medical OperationsAvery Partners | Norcross, GA,
Oversaw accounting, budgeting, and financial reporting.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice money throughout the year.
Assisted with regulatory issues such as compliance.
Developed close working relationships with front office and back office staff.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Built relationships with physicians to create steady referral pipeline.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Developed policies and procedures for effective practice management.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Successfully negotiated client contract renewals to create increased revenue.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Motivated and supervised 17 Medical assistants and 2 Sonogram Technicians in delivering quality patient care.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
06/2012 to 11/2016Medical Office ManagerU.S. Physical Therapy | Sterling, VA,
Oversaw accounting, budgeting, and financial reporting.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice money throughout the year.
Assisted with regulatory issues such as compliance.
Developed close working relationships with front office and back office staff.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Built relationships with physicians to create steady referral pipeline.
Developed policies and procedures for effective practice management.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Created and implemented organizational policies and procedures.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
02/2003 to 07/2007Medical ReceptionistDr. Antonio Caracta MD | City, STATE,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Responded to correspondence from insurance companies to verify patient's coverage.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Completed patient referrals to other medical specialists.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Education
Expected in High School Diploma | Port Richmond High School, Staten Island, NYGPA:
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