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Manager Of Medical Operations Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversees budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Skills
  • Employee Performance Evaluations
  • Employee Recruitment and Hiring
  • Financial Operations Oversight
  • Operational Records Maintenance
  • Time Management
  • Verbal and Written Communication
  • Decision Making
  • Budget Development
  • Employee Work Scheduling
  • Critical Thinking
  • Risk Management
  • Employee Supervision
  • Operating Plans Development
  • Performance Monitoring
  • Facility Inspections
  • Codes Compliance
  • Facility Oversight
  • Medical Programs Implementation
  • Profitability Strategies
  • Problem Resolution
  • Medicare Compliance
  • HIPAA Guidelines
  • Diagnostic Services Monitoring
Education
Port Richmond High School Staten Island, NY Expected in High School Diploma : - GPA :
Work History
Avery Partners - Manager of Medical Operations
Norcross, GA, 11/2016 - Current
  • Oversaw accounting, budgeting, and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice money throughout the year.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Built relationships with physicians to create steady referral pipeline.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
  • Developed policies and procedures for effective practice management.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Motivated and supervised 17 Medical assistants and 2 Sonogram Technicians in delivering quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
U.S. Physical Therapy - Medical Office Manager
Sterling, VA, 06/2012 - 11/2016
  • Oversaw accounting, budgeting, and financial reporting.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Recommended ways to reduce overhead and cut printing costs, effectively saving practice money throughout the year.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed policies and procedures for effective practice management.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
  • Created and implemented organizational policies and procedures.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Addressed and remedied all patient or team member issues.
Dr. Antonio Caracta MD - Medical Receptionist
City, STATE, 02/2003 - 07/2007
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed patient referrals to other medical specialists.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.

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Resume Strength

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Resume Overview

School Attended
  • Port Richmond High School
Job Titles Held:
  • Manager of Medical Operations
  • Medical Office Manager
  • Medical Receptionist
Degrees
  • High School Diploma

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