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Manager of Electrophysiology, Special Procedures, Resume Example

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MANAGER OF ELECTROPHYSIOLOGY, SPECIAL PROCEDURES,
Professional Summary

Industrious and enthusiastic management professional offering 15+ years of cardiology experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Documentation and control
  • Policy and procedure modification
  • Office management
  • Performance improvement
  • Payroll and budgeting
  • Strategic Planning
  • Event planning
  • Team building
  • Office administration
  • Organizational skills
  • Staff Management
  • Scheduling
  • Project Management
  • Data Entry
Work History
Manager of Electrophysiology, Special Procedures, , 11/2004 to Current
Company Name – City, State
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Performed 90 day and annual reviews assessing each employee's performance and developed improvement plans.
  • Demonstrated new products, procedures and techniques to employees.
  • Maintained current knowledge of all facets of operations.
  • Recruited and developed 12 employees for multiple departments.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Cross-trained existing employees in order to maximize team performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Supervisor of Electrophysiology, 06/2010 to 05/2014
Company Name – City, State
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Set overall vision and provided team leadership.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Maintained compliance with company policies, objectives and communication goals.
Surgery Scheduler, 06/2006 to 06/2008
Company Name – City, State
  • Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated with facilities to set up surgeries for 30 + physicians at 12 facilities.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Managed master calendar and scheduled appointments for [Number] providers based on optimal patient loads and clinician availability.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Front Office Coordinator, 11/2004 to 06/2006
Company Name – City, State
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
  • Collect patient and client documents and information upon referral.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
Education
High School Diploma: 05/1998
Barry Goldwater High School - City, State
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Resume Overview

School Attended

  • Barry Goldwater High School

Job Titles Held:

  • Manager of Electrophysiology, Special Procedures,
  • Supervisor of Electrophysiology
  • Surgery Scheduler
  • Front Office Coordinator

Degrees

  • High School Diploma : 05/1998

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