manager of devops resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Talented Manager with expert team leadership, planning and organizational skills attained during successful technical career. Developed policies and training to equip employees to independently handle daily functions and meet business needs. Diligent trainer and mentor with strong motivational strategies and results-driven approach.
Skills
Cloud governance and design
Team dynamics and retention
Agile and Scrum methodologies
Prioritization of business objectives
Ability to communicate technical matters to non-technical people
System engineering and design
Work History
Manager, DevOps Engineering, 01/2022 - Current General Dynamics – , , Columbus, OH
Managed a cross functional team of 9 System and DevOps Engineers to work on next generation applications and continuous deployment of those applications.
Designed and led large scale automation effort to codify all infrastructure via Terraform and developed policies for version control of those resources.
Worked extensively in JIRA to manage current objectives, projects, and business priorities.
Collaborated with product owners to understand requirements and align engineering processes to product features and capabilities.
Led projects to design and architect platform changes with the goal of having more scalable and available applications and infrastructure that run those applications.
Developed escalation policies and internal SLA for support of production infrastructure.
Planned weekly goals and objectives for the team and acted as force multiplier to achieve those goals when needed.
Created onboarding, offboarding, and standard procedures for the DevOps team as necessary.
Created the hiring process, including requirements for positions, interviews, and scoping responsibilities for new hires.
Fostered a high-quality work environment as measured through employee satisfaction ratings.
Created weekly reports to highlight accomplishments by my team so that senior business leaders were aware of current projects.
Delivered business strategy and developed support systems and procedures to improve resource availability and team efficiency.
Implemented DORA metrics from automated delivery pipelines to more accurately quantify our deployment velocity and frequency.
Microsoft and Linux operating system and network troubleshooting as it relates to proprietary backup and restoration software
Build VMware virtual machines with in house lab to mimic issues for research and testing of various operating systems with Veeam products
Provided support for high priority cases and critical incidents involving production data loss and infrastructure failure
Participated in identifying issues, bugs, and performance limitations of Veeam software
Took escalations from other engineers to resolve complex or unknown issues
Actively stay up to date with latest underlying technologies concerning Veeam products
Provide technical troubleshooting and support for Veeam clients via telephone, email, and web conferencing with a workload of 30+ ongoing cases
Participated in quality testing and production support for many new products at Veeam, including RMAN and SAP HANA plugins
One of the lead engineers for Veeam products concerning Nutanix AHV
Technical Support Specialist, 03/2016 - 06/2017 Lbrands – , ,
Provide technology resolutions for stores and corporate associates by isolating problems, researching solutions, and resolving issues through corrective steps. Case load often exceeded 60 cases per day.
Properly documented accurate and detailed information regarding issues, troubleshooting steps, and resolutions or escalations.
Utilize probing questions to detect the root cause of an issue and then perform troubleshooting steps to resolve the issue for telecom, computer systems, and network hardware.
Obtain continuing knowledge of computer systems and networking structure, including telecom, routing, and hardware through training and troubleshooting.
Collaborate with other departments and specialists to more effectively resolve software and hardware issues.
Investigate current system information, updates, and outages to stay current with policies and procedures to use in troubleshooting
Guide on-site technicians through troubleshooting and installation of network, phone, and computer hardware
Stage store equipment such as traffic servers, routers, switches, and constructions kits for new construction and remodel stores through various projects
Education
Bachelor of Science: Environmental Policy and Management, Expected in 2011 - The Ohio State University - Columbus, OH GPA: Status -
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