manager of contractor operations resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished, results-oriented and hands-on Manager with 20+ years of pragmatic leadership experience consistently meeting deadlines while increasing company revenue/productivity through detailed business, cost analysis and developing, motivating and leading top performing teams. Highly motivated and self-directed team leader who thrives in high-pressure environments while excelling in logistics, customer relations, financial reporting, emergency management, budgeting/forecasting, staff management and team-building skills. Customer-focused problem solver and troubleshooter seeking to leverage a leadership background into an Operations Manager of Electric Utilities, Superintendent of Electric Utilities, or Construction Manager of Electric Utilities role with a progressive organization.

Core Qualifications
  • Budget control
  • Customer service
  • Design and construction
  • Management, training and mentoring
  • Microcomputers, transmissions and switches
  • Occupational and public safety
  • Staffing
  • Policy and procedure buy-in
  • Secured the lowest O&M cost per customer for site operations within Alliant Energy (Interstate Power and Light) at $6.69, a reflection of operating within or lower than budget on a consistent basis from 2003-2014.
  • Streamlined operational efficiencies by leveraging Six Sigma methodologies to achieve cost reduction and greater efficiency for multiple concurrent projects.
  • Implemented a cost savings policy to reduce meal allowance from $4K to $850 per month.
  • Appointed to a sourcing supply chain selection committee/task force tasked with identifying final 10-year contract award to a prospective supply chain candidate.
  • Interviewed 5 supplier candidate companies to determine final supply chain contract for capital infrastructure and construction materials and achieve best long-term profitability.
  • Reduced Alliant’s cost margin to an average of 10%-12% while minimizing Border States Supply Company’s margin from 22% to 12% to support a $22M+ contract annually for 10 years and capture a final contract award with a net savings of $2.2M+ annually for Alliant Energy.
  • Appointed and deployed for 3 weeks to manage/lead 75 union and non-union employees from different states to rebuild an expansive 5-mile long transmission/distribution power line of 80-100 sheared/broken poles with 69 KV transmission and 12.5 KV distribution under build during the Ice Storm 2007.
  • Supported the Flood of 2008 with emergency management services, receiving deployment for 3 weeks to manage and lead several different contract crews and substation electricians installing 6 large mobile substations.
  • Led teams to strategically restore power to critical operations within the wider Cedar Rapids metro area while identifying substations to expeditiously re-energize hospitals, industrial, municipal and various community centered customers.
Manager of Contractor Operations, 03/2016 to Current
Kohl's Corp.Cambridge, MN,
Successfully developed a staffing plan, hired and developed, a team of 20-25 internal employees to manage 350-400 contractors working on transmission, distribution and substation projects. Employees consist of Transmission Engineering Field Specialist, Distribution Contract Administrators, schedulers, Operations Specialists, and Administrative Assistants
  • Manage over $100 million dollar budget each year when contractors construct transmission, substation, overhead and underground new commercial, residential, services, system upgrades, and maintenance across the MidAmerican territory.
  • Write 3-5 year contracts for consistent contractors to bid on contract work across MEC property.
  • Mentor employees and develop Career Development Plans
  • Write policies and procedures using Six Sigma Methodologies to improve cost savings and consistencies
  • Meet with executives from contractor companies to drive a strong safety culture
  • Be available 24/7 for emergency work
  • ​Consistently complete regulatory issues for 25 year franchises and yearly inspections
  • Deliver training to my internal employees for leadership, supervision, and technical perspectives of the utility industry
  • Ensured optimal project completion by managing the schedule, plan project and operations work.
  • Developed staffing plan for newly developed contractor operations organization that I was asked to start
Operations Supervisor, 05/2015 to 02/2016
Ralph LaurenRehoboth Beach, DE,
  • Minimized workflow lags by effectively supervising 18 linemen and 3 servicemen to direct and coordinate electric operations-related functions of transmission and distribution construction, operations and maintenance, customer service activities, including administrating the collective bargaining agreement.
  • Estimated small and large projects hours and dollars maintaining a 95% efficiency rating of actual cost, less than estimate charges.
  • Spearheaded the public safety initiatives to ensure a safe work environment.
  • Mitigated regulatory risks by administering and enforcing rules and codes of governing regulatory and safety agencies, including occupational safety and health administration, state utility regulatory boards, and city, county and municipality utilities.
  • Delivered ongoing complex technical training of best practices and protocol to internal and external groups to optimize productivity.
  • Provided complex technical skills and expertise to ensure safe, effective and reliable energy delivery to customers.
  • Implemented cost saving and value-enhancing opportunities, including implementation of savings available through administration of the collective bargaining agreement.
  • Led and provided complex technical expertise to tactical and technical committees to improve delivery services operations, the company and the utility industry.
Supervisor, 04/2014 to 05/2015
Pacific Gas And Electric CompanyCity, STATE,
  • Supervise a team consisting of bargaining and non-bargaining employees to successfully support daily operations of the maintenance and construction department for 384K+ electric customers.
  • Reduced project lags by mentoring/training 5 supervisors to optimize performance and efficiency.
  • Oversaw 34 linemen, 4 apprentices, and 3 design coordinators while monitoring performance to drive productivity.
  • Minimized financial discrepancies by managing a $30M+ budget, including O&M and capital expenses for overhead and underground distribution system maintenance and construction with zero profit erosion.
  • Managed a 4K-hour per month crew schedule to ensure zero workflow downtime.
  • Diminished liabilities and workplace incidents by managing emergencies and regulatory maintenance while interfacing with PSC Environmental on oil spills, safety training, and enforcement of new and existing policies/procedures.
  • Secured profits by managing new business construction and new services and upgrades.
  • Partnered with the substation group to resolve switching and maintenance operational discrepancies.
Operations Manager/Customer Operations Manager, 01/2003 to 04/2014
Alliant EnergyCity, STATE,
  • Built a strong team of field engineers, administrative employees, and electric line crews to provide safe and reliable services for customers through final deliverable and project execution.
  • Spearheaded the overhead and underground electric distribution system for 39,500 residential and commercial customers with a range of 18-27 employees.
  • Managed the transmission system maintenance and construction projects through on-time, within-budget fulfillment.
  • Supported substation maintenance and capital construction projects.
  • Supervised OH/UG area contractors while monitoring project costs to ensure optimal profitability and performance.
  • Supported daily operations, including managing O&M, capital, and project budgets while providing leadership of safety practices and training for several departments.
  • Ensured optimal project completion by managing the schedule, plan project and operations work.
  • Gained expertise with multiple union contracts.
  • Managed the development of direct reports, mentoring peers, employees and colleagues.
  • Corrected IUB deficiencies to enhance workflow.
  • Cultivated relationships with community and political officials.
  • Sustained excellent SAIDI at 60 minutes and SAIFI at 0.57 levels for customers and while remaining available 24/7.
: IBEW, Expected in to - ,

Substation Electrician (2-year Apprenticeship)

Journeyman Line Mechanic (4-year Apprenticeship)

Certificate: Power Line Design and Construction, ICS Course for IPC

Certificate: Introduction to Microcomputers

Lean Six Sigma: Green Belt
Diploma: Power Line Program, Expected in to Northwest Iowa Technical College - ,
Associate of Arts: AA Business Management, Expected in to Northeast Iowa Community College - ,
GPA: Lean Six Sigma Green Belt
Diploma: Leadership Program, Expected in to Clarke College - ,

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Resume Overview

School Attended

  • Northwest Iowa Technical College
  • Northeast Iowa Community College
  • Clarke College

Job Titles Held:

  • Manager of Contractor Operations
  • Operations Supervisor
  • Supervisor
  • Operations Manager/Customer Operations Manager


  • Diploma
  • Associate of Arts
  • Diploma

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