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manager of community relations admissions resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dedicated clinical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. Help drive compassionate care, occupancy and outreach.

Skills
  • Problem-Solving
  • Communication planning
  • Social media coordination
  • Dependable and Responsible
  • Attention to Detail
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Cultural Awareness
  • Interpersonal Communication
  • Teambuilding
  • Critical Thinking
  • Self-Motivated
  • Organization and Time Management
  • Multitasking Abilities
  • PPE Compliance
Work History
06/2020 to Current
Manager of Community Relations & Admissions Luther Manor City, STATE,

• Evaluating potential admissions from hospital and community-based settings via timely in-depth clinical and financial assessments
• Verifying multiple types of insurance policies. Knowledge on Medicare,Medicare Advantage,Commercial,Medicaid, Family Care and Community Care.
• Coordinating efforts between interdisciplinary team for quality assurance
• Representing department within the facility and contributing actively to organizational planning and policymaking
• On site evaluations of potential clients
• Tour prospective clients/families and provide individualized support to them through the admissions process
• Meeting with clients and family to complete Admission Paperwork
• Part of the Quality Assurance Performance Improvement team and provide quarterly reports on referrals and admission statistics
• Manage a team of Admission Coordinators for our Skilled Nursing, Short term rehabilitation and Intermediate Care Unit.

• Manage our Senior Living Advisor in our Assisted Living

• Direct our community outreach team. Putting multiple events on for the past 2 years.

• Integral member of the intermediate unit which is a partnership with FMLH. The unit is in place to help assist in placement of patients who have significant barriers resulting in long hospitalizations.



02/2017 to 02/2020
Lead Admissions Coordinator Luther Manor City, STATE,

• Evaluating potential admissions from hospital and community-based settings via timely in-depth clinical and financial assessments
• Verifying multiple types of insurance policies. Knowledge on Medicare,Medicare Advantage,Commercial,Medicaid, Family Care and Community Care.
• Coordinating efforts between interdisciplinary team for quality assurance
• On site evaluations of potential clients
• Tour prospective clients/families and provide individualized support to them through the admissions process
• Meeting with clients and family to complete Admission Paperwork
• Part of the Quality Assurance Performance Improvement team and provide quarterly reports on referrals and admission statistics
-Manager of Room Quality Assurance. Creating a positive and smooth transition for residents room transitions within our continuum.

06/2015 to 02/2017
Client Relations & Social Media Specialist The Lutheran Home City, STATE,

Assist Admissions Coordinator with day-to-day tasks associated with referrals and admissions.

Cover admissions process in lieu of Admissions Manager.

Field phone calls and questions from hospitals.

Provide families with tours and collateral.

Provide customer-focused guidance and direction to external and internal clients and contacts related to the client relations team.

Meet with all new clients and residents at the Lutheran Home to ensure their stay is going well from a hospitality standpoint.

Provide database management for various marketing data base(s). This includes data entry, filing, querying, analysis, report development, establishing parameters and updating fields and data as appropriate.

Assist the Client Relations team in coordinating and executing marketing, sales, community sponsorship and public relations programs or events. . Certified as social media specialist. Manage all of the business’s social media platforms ( Facebook, Twitter, Instagram, LinkedIn & Touchtown).

12/2006 to 06/2015
Clinical Dietetic Technician/Dining Supervisor The Lutheran Home City, STATE,

Case managing both long term clients and a high intensity physical rehab population( including but not limited to Nutritional Assessments, care plan management, Medicare/Medicaid work, resident and family education).

Engaging in interdisciplinary planning and policy making; applying various assessment tools for use in client support and related decision making

Marketing appropriate services within the company’s continuum of care

Mentoring student interns; training peers through routine and ad hoc in service opportunities

Creating numerous computer forms (Word, Excel, et al.) to enhance the efficiency of departmental documentation.

Participating in Quality 1st teams and Dementia Care Committee.

Manage 1 st and 2nd shift dining staff.

Scheduling of staff, maintain on going documentation on performance of my staff, including yearly evaluations, probationary evaluations, education opportunities, etc.

Education
Expected in 12/2006 to to
Associate of Science: Dietetics And Clinical Nutrition Services
Milwaukee Area Technical College - Milwaukee, WI
GPA:

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Resume Overview

School Attended

  • Milwaukee Area Technical College

Job Titles Held:

  • Manager of Community Relations & Admissions
  • Lead Admissions Coordinator
  • Client Relations & Social Media Specialist
  • Clinical Dietetic Technician/Dining Supervisor

Degrees

  • Associate of Science

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