close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Manager Member Services
Please provide a type of job or location to search!
SEARCH

Manager Member Services Resume Example

Love this resume?Build Your Own Now
MANAGER MEMBER SERVICES
Professional Summary

Knowledgeable and dedicated Member Services Management Professional with extensive experience in simplifying, implementing, and managing membership recruitment and the membership cycles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proficient in managing routine member requirements, standards and effective service techniques. Talented relationship-builder, analytical problem-solver and efficient time manager.

Skills
  • Relationship building
  • Client account management
  • Business Development
  • Staff training/development
  • Employee scheduling
  • Employee reviews
  • Delegation
  • Scheduling
  • Coaching and mentoring
  • Effective leader
  • Interpersonal Communication
  • Report preparation
  • Receiving support
  • Staff education and training
Work History
Manager Member ServicesSep 2018 - Current
Biotelemetry, Inc.Cleveland , OH
  • Simplify, implement, and manage membership recruitment and the membership cycle across 6 different membership categories.
  • Reports to the President of the company.
  • Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Keepadministrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Work with the Membership Committee to implement and execute membership initiatives.
  • Create proposals to present to the Board of Directors.
  • Setup events, donation, registration, and membership pages.

Selected highlights:

  • Increased LinkedIn following by 38%.
  • Works with the Annual Fundraising Committee- responsible for generated the highest revenue from the event in 2020.
  • Oversaw the rebranding and manage “Streeterville Professional Community Network”.
  • Reconstructed member benefits including creating the membership card and rebranding the membership packet.
Manager, Membership Strategy and EngagementJan 2017 - Jul 2018
Troon Golf, L.L.C.Naples , FL
  • Created various marketing materials and surveys to recruit, retain, and engage members.
  • Developed resources, create a communication plan to encourage engagement from members, but not limited to the Heath Information profession.
  • Utilized communities to identify new audiences.
  • Served as the membership database subject matter expert by evaluating current data, determine membership related information needed across the Enterprise.
  • Developed strategies for data collection to assist other business units in the development and delivery of content relevant to the Health Information profession.
  • Assisted with identifying potential new members based on behavior/current engagement.
  • Created and implement strategies to improve the member experience.

Selected Highlights:

  • Created copy for the Student and International section of the Academy's quarterly newsletter.
  • Acted as staff liaison for the Task Force on New Periodontists and Membership Advisory Committee.
  • Organized a three-hour speaker series during Annual Meeting– secured speakers, collected appropriate speaker forms, communicated format and expectations with both speakers and sponsors, and marketed the event.
  • Oversaw Annual Meeting scholarships.
  • Created a Student and New Periodontists Facebook group, a designated page used to promote and engage students and members newer to practice, supplied the Task Force with material and concepts to post, manually approved and denied access per bylaw guidelines
Member Services CoordinatorNov 2012 - Nov 2016
Anduril IndustriesAtlanta , GA
  • Received, processed, verified, and approved applications for membership.
  • Worked closely with Marketing and Membership Director to create print, mail, and email campaigns.
  • Created, managed, and mailed new member packets including certificate of membership.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained database and membership portion of website.
  • Responded to any questions or concerns regarding applications or membership.
  • Created and sent survey to all active members and compiled feedback for approval of new members.

Selected Highlights:

  • Managed benefits for 4,500 members in nine different membership categories.
  • Increased membership 20% in 2015.
  • Created mentorship program for sponsorship and fellowship programs.
  • Organized and dispersed all Active level applications for the Membership Committee to review.
  • Acted as staff liaison for Membership, Health Policy, Research, and Fellowship Committees.
  • Managed applications and vendors for research and grants up to $100,000.
  • Managed Fellowship Match List, gathered information regarding fellowships by maintaining relationships with fellowship coordinators across the US and Canada.
  • Researched area orthopedic groups to market promotional materials.
  • Managed Traveling Fellowship program which included coordinating travel, creating an itinerary, communicating with the traveling fellows and host-sites via phone and email, working within the budget.
  • Attended AANA course and meetings to promote membership and gauge membership satisfaction.
Recruiting CoordinatorDec 2009 - Sep 2012
Hub Group, IncCity , STATE
  • Developed and executed recruiting strategies.
  • Reviewed resumes and phone screened/ interviewed applicants.
  • Created job descriptions and posted position openings on CareerBuilder, internal website, schools/ universities, and other appropriate venues.
  • Responsibilities included market, recruit, screen, and schedule Interns, Co-Ops, and full-time employees across the United States.
  • Researched and managed year-round career fair schedule – attended fairs as needed.
  • Conducted regular follow-ups with managers to determine effectiveness of recruiting plans and implementation.
  • Managed employment relations between students, professors, career services, employees, and managers.
  • Produced daily spreadsheet to track Driver (Owner Operator) recruitment.
  • Scheduled and coordinated interviews nationwide with Managers, Directors, VP's, and EVP's.
  • Reached out to qualified referral candidates to obtain applications.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Operated and maintained applicant tracking and candidate management systems.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Education
Bachelor of Arts: English Liberal Studies, Communication Studies (Public RelationsIndiana State University
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Indiana State University

Job Titles Held:

  • Manager Member Services
  • Manager, Membership Strategy and Engagement
  • Member Services Coordinator
  • Recruiting Coordinator

Degrees

  • Bachelor of Arts : English Liberal Studies, Communication Studies (Public Relations

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Member-Services-Manager-resume-sample

Member Services Manager

Coalinga/Huron Unified

Coalinga , CA

Member-Services-Manager-resume-sample

Member Services Manager

Troon Golf, L.L.C.

Phoenix , AZ

Member-Services-Manager-resume-sample

Member Services Manager

Troon Golf, L.L.C.

Benson , AZ

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.