Manager Member Services Resume Example

• Created various marketing materials and surveys to recruit, retain, and engage members.
• Developed resources, create a communication plan to encourage engagement from members, but not limited to the Heath Information profession.
• Utilized communities to identify new audiences.
• Served as the membership database subject matter expert by evaluating current data, determine membership related information needed across the Enterprise.
• Developed strategies for data collection to assist other business units in the development and delivery of content relevant to the Health Information profession.
• Assisted with identifying potential new members based on behavior/current engagement.
• Created and implement strategies to improve the member experience.

Selected Highlights:

• Created copy for the Student and International section of the Academy's quarterly newsletter.
• Acted as staff liaison for the Task Force on New Periodontists and Membership Advisory Committee.
• Organized a three-hour speaker series during Annual Meeting– secured speakers, collected appropriate speaker forms, communicated format and expectations with both speakers and sponsors, and marketed the event.
• Oversaw Annual Meeting scholarships.
• Created a Student and New Periodontists Facebook group, a designated page used to promote and engage students and members newer to practice, supplied the Task Force with material and concepts to post, manually approved and denied access per bylaw guidelines

• Received, processed, verified, and approved applications for membership.
• Worked closely with Marketing and Membership Director to create print, mail, and email campaigns.
• Created, managed, and mailed new member packets including certificate of membership.
• Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Maintained database and membership portion of website.
• Responded to any questions or concerns regarding applications or membership.
• Created and sent survey to all active members and compiled feedback for approval of new members.

Selected Highlights:

• Managed benefits for 4,500 members in nine different membership categories.
• Increased membership 20% in 2015.
• Created mentorship program for sponsorship and fellowship programs.
• Organized and dispersed all Active level applications for the Membership Committee to review.
• Acted as staff liaison for Membership, Health Policy, Research, and Fellowship Committees.
• Managed applications and vendors for research and grants up to $100,000.
• Managed Fellowship Match List, gathered information regarding fellowships by maintaining relationships with fellowship coordinators across the US and Canada.
• Researched area orthopedic groups to market promotional materials.
• Managed Traveling Fellowship program which included coordinating travel, creating an itinerary, communicating with the traveling fellows and host-sites via phone and email, working within the budget.
• Attended AANA course and meetings to promote membership and gauge membership satisfaction.

• Developed and executed recruiting strategies.
• Reviewed resumes and phone screened/ interviewed applicants.
• Created job descriptions and posted position openings on CareerBuilder, internal website, schools/ universities, and other appropriate venues.
• Responsibilities included market, recruit, screen, and schedule Interns, Co-Ops, and full-time employees across the United States.
• Researched and managed year-round career fair schedule – attended fairs as needed.
• Conducted regular follow-ups with managers to determine effectiveness of recruiting plans and implementation.
• Managed employment relations between students, professors, career services, employees, and managers.
• Produced daily spreadsheet to track Driver (Owner Operator) recruitment.
• Scheduled and coordinated interviews nationwide with Managers, Directors, VP's, and EVP's.
• Reached out to qualified referral candidates to obtain applications.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Operated and maintained applicant tracking and candidate management systems.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.