MANAGER / MANAGER IN TRAINING / CREW / CREW TRAINER
I am a well knowledgeable person who is quick on my feet and knows when and how to react to strenuous situations. I am a professional in several areas of customer service and detail. I have been given awards for my achievements in research for my studies and customer service skills in the working force. I am a workaholic and am very punctual. My goal is to reach my dream of serving on a board of directors. Business is all I want to know.
Manager / Manager In Training / Crew / Crew Trainer January 2012 to CurrentMcDonald's Co - Grand Rapids, Michigan
Strengthened company's business by leading implementation of our crew development program at our restaurant.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
Hired and trained about 20 of our staff.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Pleasantly and courteously interacted with customers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Prepared fountain drinks and ice cream items.
Prepared all food orders within a 2-3 minute time frame.
Assembled food orders while maintaining appropriate portion control.
Verified that prepared food met all standards for quality and quantity.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
Handled money and credit transactions quickly and accurately.
Followed food safety procedures according to company policies and health and sanitation regulations.
Strictly followed all cash, security, inventory and labor policies and procedures.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Maintained clean and safe environment.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Reported to each shift on time and ready to work.
Performed all position responsibilities accurately and in a timely manner.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Routinely moved and stocked food products weighing up to 30 pounds.
Diligently restocked work stations and display cases.
Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
Prepped items for later use to save staff time during busy hours.
Acted as a positive role model for team participants and in the business.
Deposited daily earnings and counted down drawers.
Sales Associate / Model November 2012 to January 2013Hollister Co - Grand Rapids, Michigan
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Conferred with store managers to obtain information about customer needs and preferences.
Supplied daily support to the buyer and assistant buyer.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Security Guard July 2013 to August 2013Absolute Security - Grand Rapids, Michigan
Detected suspicious activities and watched for criminal acts and rule infractions.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored and reported suspicious activities to local authorities.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Secured all doors in the office and main building after hours.
Inspected equipment, structures and materials to identify the cause of errors and defects.
Screened all passengers, crew members and employees for weapons and contraband.
Actively patrolled assigned areas to prevent and detect crimes.
Issued warnings and citations.
Conducted thorough investigations of serious injury.
Investigated and reported crimes, accidents, offenses and damage to property.
Assisted in special investigations and crime prevention programs.
Responded immediately to calls involving criminal activity.
Talked regularly with citizens to establish rapport and become a familiar presence in the area.
Life Insurance Agent May 2014 to May 2015American Income Life - Grand Rapids, Michigan
Closed an average of 5+ new sales per week.
Calculated premiums and established payment methods for sales.
Identified and solicited sales prospects in agency databases.
Met with an average of 10 walk-in policyholders every month to address and resolve complaints.
Evaluated leads obtained through direct referrals, lead databases and cold calling.
Met with 15+ existing and prospective clients each week to select appropriate insurance policies.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
Negotiated new and renewal production goals with business development manager.
Calculated quotes and educated potential clients on insurance options.
Followed up with customers on unresolved issues.
Implemented improvements in manual and electronic billing procedures.
Diploma : General Studies, June 2012Oxford High School - Oxford, MichiganGeneral Studies
Criminal Justice English, May 2016Grand Rapids Community College - Grand Rapids, MichiganCriminal Justice English
May 2019Grand Valley State University - Allendale, Michigan