manager learning management solutions resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Accomplished, self-motivated manager with plenty of positivity, drive, and analytical prowess.
Skills
Strategic planning
Platform configuration management
Program policies and procedures
Verbal and written communication
Project management
Business process re-engineering
Course development and management
Emotional intelligence
Work History
Manager, Learning Management Solutions, 07/2022 - Current American Heart Association – Robbinsville, NJ,
Initiated and implemented a course development tracking system for 20+ in-progress courses through Monday.com board.
Consulting course coordinators/teams on course development strategy, timeline, and how to best communicate education to clinicians. Actively listening to concerns and finding appropriate middle ground when project goals conflict.
Produced 10+ courses/modules distributed to 3,000+ clinicians to onboard new employees with training and new hire documentation using the Litmos Learning Management System (LMS) and the Articulate 360 authoring tool.
Performed data analyses to report key course and Learner metrics to clinical and HR leadership through Excel pivot tables and Litmos report outputs.
Keeping detailed records of daily progress to identify and correct areas needing improvement.
Targeting diverse learning modalities in development of new course content and training programs.
Teaming with subject matter experts (SMEs) in evaluation and revision of training tools in order to continually improve learning platforms.
Manager, Learning Management Solutions, 09/2021 - 06/2022 Alteon Health – City, STATE,
Established platform configurations and procedures for a newly created Learning Management System (LMS) on Alteon's MangoApps intranet platform to be used by 1,000+ clinicians.
Served as the liaison for multiple learning vendors and an Instructional Developer while also negotiating rates and serving as project lead.
Launched a brand new, high-profile course by leveraging subject matter experts (SMEs), generating platform policies/procedures, and solving technical problems with internal and external IT support partners.
Created visually attractive and functional supporting documentation, marketing communications, and Learner notifications.
Applied clinician and subject matter expert (SME) feedback to develop process improvements and support long-term business needs.
Created curricula and conceptualized course format, subject matter, and presentation.
Business Analyst, 11/2019 - 09/2021 Alteon Health – City, STATE,
Managed 3 high-profile technical projects expected to save millions of dollars for teams comprised of members from departments across the office, including administrative through C-suite level staff.
Developed strategic plans, communication plans, and process models for various projects. Also advised on change management.
Wrote, voiced, edited, and generated digital assets for courses/web pages/newsletters explaining how to gain the most value from PowerBI-generated dashboards.
Led an effort to increase the amount of documentation from a handful to over 300 entries in an IT team Confluence space through a contest and series of informative posts featuring original creative works to garner interest.
Analyzed key aspects of enterprise-wide operations to evaluate factors driving results and summarized into presentations.
Conducted interviews with key business users to collect information on business processes and user requirements.
Peer Review Administrator, 02/2004 - 03/2018 American Speech-Language-Hearing Association – City, STATE,
Ushered in a new strategic approach to the scholarly journals program by co-organizing an $80,000 summit, leading coordinating committee meetings, and overseeing duties of staff members from multiple units.
Completed a yearlong, multi-unit reconfiguration of the online peer review platform, including aligning functionality with strategic objectives and overseeing vendor platform modifications.
Regularly performed solution-oriented business process analysis to produce a high level of service to authors and volunteers, which enabled a vendor fee reduction of $1,000s.
Managed activities of and training for 200+ volunteers using business systems including Smartsheet for volunteer tracking, netFORUM for association management, Cognos for reporting, and ScholarOne Manuscripts as the online peer review platform.
Developed and maintained strategic operational processes, streamlining clinician/volunteer experiences and adding value to the scholarly journals program.
Mentored office employees on proper administrative procedures and conflict resolution, resolving issues through active listening and open-ended questioning.
Education
Master of Science: Business Intelligence, Expected in 07/2020 - Full Sail University - Winter Park, FL GPA: Status -
Named Valedictorian
Received multiple Course Director Awards
Received Achievement Award
Bachelor of Arts: Psychology, Expected in 06/2002 - Wesleyan University - Middletown, CT GPA: Status -
Double-majored in Psychology and Women's Studies
Awarded Honors for senior thesis
High School Diploma: , Expected in - Duke Ellington School Of The Arts - Washington, DC GPA: Status -
Named Valedictorian
Literary and Media Arts Department focus of arts program
Elected as Vice President for student government organization
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