Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Highly Experienced individual to maintain the highest level Logistics Management role. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent time management and task prioritization capabilities, with a focus on building long term relationship with clients and vendors. Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of logistics operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach.

  • Forward Thinking
  • Problem Solving
  • Cost Reductions
  • TMS/DispatchTrack/Navision
  • Training Development
  • Project/Operations Management
  • Microsoft Excel/ Formulas, V-Look-Ups
  • Teamwork / Leadership
  • Budgeting
  • Staff Management
  • Networking
  • Global recruitment
  • Project management
Work History
06/2019 to Current Manager, Last Mile Operations (Remote) Brandt Information Services, Inc. | Thomasville, GA,
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty, and increase product and service sales
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
  • Built relationships with customers and managed accounts to drive revenue and profit
  • Lowe's Client Kick off with XPO and made operations runs smoothly
  • Assisted with Job Fairs for New XDT Operations and assisted running operations with carriers/trucks
  • Covered Three Operational Store Markets- 1270 (Tampa FL) ,1297 (Central FL & 0868 (North FL)
  • Attended Client visits on weekly basis, total of 48 store Coverage
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and ensure component quality standards
  • Carrier recruitment and relations, recruited over Five new carriers and each carriers are running more than three trucks each
  • Client Relations - assisted with anything they need in regards to operational needs, carrier updates, route updates ETC
  • Maintained constructive client and carrier partner relationships.
  • Handled P&L, billing and settlements for carriers.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
04/2017 to 05/2019 Manager, Vendor Relations & Procurement NSD Inc. | City, STATE,
  • Sourced on-boarded new partners nationwide, got partners trained up in internal system.
  • Rate Negotiation and determine what business to award.
  • Manage and keep strong Relationships with all 200 partners nationwide that are in network including Clients such as Amazon, Home Depot, JCPenney, Icon, Purchasing Power, Nectar Sleep.
  • Utilized exceptional personal management and leadership to get deadline projects completed.
  • Saved over $500,000 in cost reduction in big city markets, such as ORD, LAX, BOS
  • Traveling went to cities/markets like CVG, EWR, ORD, CMH, etc. Had to determine which markets nationwide needed assistance in operations or if leaving network partners, I've assisted with clearing off docks to relive pressure of NSD freight.
  • Created, implemented & maintained dynamic internal process for SOPs for Icon, Amazon, HD, JCPenney.
  • Created, new way to run 365 report for sales and volume for all markets nationwide.
  • Actively Participating in leading Clients and Internal Executive meetings.
  • Cross Training - cross-trained in Last mile department (deals with delivery orders), Account Management, Reverse logistics (deals with return orders), Transportation (deals with TL, receiving inbounds carriers such as YRC, ESTES etc).
  • Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
  • Built and cultivated lasting rapport with employees, peers, upper management and outside vendors.
  • Discussed contracts and compensation with new hires.
  • Administered tests, questionnaires and skill evaluations.
  • Networked with industry contacts, association memberships and associates.
04/2014 to 04/2017 Fulfillment Manager Simply Wireless Distribution Center | City, STATE,
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Import/Exported HSN, QVC, Bluestem, Group ON, Newegg, Evine,, WalmartDSV, Wal-MartMP, Amazon and then give them to warehouse processing team to pick and pack to ship out.
  • Manager of Retail, Return and Processing Section between 11-25 employees.
  • Dealt with carriers and trucking companies such as Fedex, UPS, USPS, ABF, ESTES etc.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Placed and tracked more than $10,000 in monthly orders.
  • Thoroughly reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Oriented newly hired employees by providing company information, facilitating on-boarded processes and establishing position-related requirements.
  • Arranged advanced interviews between prospective employers and job candidates.
  • Scheduled and conducted interviews each week.
  • Sourced for qualified candidates while screening interviews to identify best prospective team member.
Expected in 2013 High School Diploma | Forest Park High School, Woodbridge, VA GPA:

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School Attended

  • Forest Park High School

Job Titles Held:

  • Manager, Last Mile Operations (Remote)
  • Manager, Vendor Relations & Procurement
  • Fulfillment Manager


  • High School Diploma

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