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manager in operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am a Hybrid, because I am a Self-motivated Manager with 21 years of experience in Automotive Repair. I have been successful in collaborating with company leaders, employees and vendors to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. In my spare time, i am a self-learner.

Skills
  • Certified Master Technician
  • Certified in EPA section 609
  • Leadership in multiple departments
  • Inventory Maintenance
  • Computer skills
  • Communication
  • Associate Development
  • Writing work tickets
  • Calibration understanding
  • Hazardous waste management
  • Troubleshooting and diagnostics
  • Problem solving
  • Creating store processes
  • Leadership development
  • Store growth planning
  • Training & Development
  • Supervision
  • Customer Service
Experience
Manager in Operations, 02/2018 to Current
Earnhardt AutoAvondale, AZ,
  • Manage all customer (both internal and external) concerns.
  • Maintain adequate Parts Inventory levels in fast-moving Parts categories in Parts Dept.
  • Perform Monthly Inventory.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Establish vendor relationships to provide fast delivery, high quality and low-cost parts.
  • Ensure my team uses the Parts Sourcing Job Aid when sourcing parts from preferred vendors and aftermarket parts when appropriate.
  • Return all obsolete and/or unused special-order parts in a timely manner
  • Adhere to all company/government rules when managing EH&S records
  • Adhere to all Manufacturer policies and procedures
  • Participate and ensure compliance of all company Training and Process initiatives
  • Perform all Asset Protection and EH&S responsibilities.
  • Ensure positive associate engagement through consistent use of the Associate Care and Communication tools, such as round tables, one-on-ones, and Compass Engagement Meetings
  • Manage associate at the individual level by using Managing to the Individual (MTI) and through the consistent use of the performance management tools to include performing consistent feedback, observations, file reviews, IDPS, APRs, and performance management
  • Drive team and store performance in maintaining all department metric goals
  • Continually develop functional knowledge
  • Coordinate specific department training
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Lead Master Automotive Technician, 02/2006 to Current
CarMaxCity, STATE,
  • MASTER A.S.E Certified A1-A8(current)
  • HVAC 609 Certified
  • Completed AVI training program for Electric Vehicle and Hybrid Vehicle diagnosis and repair(LAFV-001).
  • Developed myself to become a Subject Matter Expert and Coordinated Store Grand Openings for 6 different stores across the nation.
  • Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Kept the garage clean, organized and efficient.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Answered customer questions and discussed options face-to-face, over the telephone and via email.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed customer work and warranty repairs in compliance with manufacturer standards.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Trained numerous new employees in effective diagnostic and repair procedures.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Maintained garage safety protocols to meet regulatory and company expectations.
Lead Auto Tech, 02/2001 to 02/2006
Tire KingdomCity, STATE,
  • Evaluated, repaired and aligned vehicle suspensions.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained certifications and completed training on systems and components.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Certified Automotive Technician, 01/1997 to 02/2001
Pep Boys AutomotiveCity, STATE,
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Evaluated, repaired and aligned vehicle suspensions.
  • Maintained certifications and completed training on systems and components.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Conducted test drives and adjusted controls and systems to verify vehicle serviceability.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Education and Training
: , Expected in 11/2021 to AVI Online Training - ,
GPA:

Electric Vehicle and Hybrid Vehicle Theory, Diagnosis and Repair.

Automotive Repair And Technology Certificate: Automotive Technician , Expected in 08/1998 to ATI Career Training Center - Fort Lauderdale - Fort Lauderdale, FL
GPA:
  • Completed coursework in Advanced Automotive Diagnostics and Repair

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Resume Overview

School Attended

  • AVI Online Training
  • ATI Career Training Center - Fort Lauderdale

Job Titles Held:

  • Manager in Operations
  • Lead Master Automotive Technician
  • Lead Auto Tech
  • Certified Automotive Technician

Degrees

  • Automotive Repair And Technology Certificate

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