Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A resourceful and results-driven project manager with broadly diverse expertise encompassing customer experience, project management, product development, agile methodology, contract management, operations, business process development, quality assurance, risk mitigation, and implementations. Proven aptitude in handling multiple projects and programs while exceeding objectives and redefining expectations in a dynamic and collaborative environment. A focused and versatile producer who successfully works with cross-functional teams, solves ever-changing needs, and positively impacts an organization to reach and exceed short and long-term goals.

  • Adaptability
  • Critical Thinking
  • Customer Focused
  • Innovator
  • Leadership
  • Resource/Vendor Management
  • Strategic Planning
Bachelor of Science: Psychology, Expected in 2018
University of Phoenix - Phoenix, AZ
Work History
Manager II, Innovations- Health & Wellness, 09/2019 - Current
Advantage Dental Cathlamet, WA,

Directed and implemented innovative designs and solutions for new procedures and systems for compliance, legal, patient safety, and pharmacy billing order management by defining and evaluating the state of business and capabilities. Directed, evaluated, and provided tactical solutions by leveraging cross-functional teams to maximize results of current systems and strategy by recommending, developing, testing, and modifying current processes. Designed solutions within structured options and recommended broader solutions to optimize initiatives. Analyzed initiative results, presented recommendations to leadership, and executed implementation of designs/solutions.

Led innovation projects or project workstreams by collecting and determining requirements of projects and innovation opportunities, determined deliverable needs, and gathered input from project teams and senior management for collaboration and approval. Consulted with internal organizations on strategic initiatives by developing high-level project plans to achieve strategic goals. Prioritized and executed work streams within corporate values and standards.

Created and maintained solution vision, roadmap, and backlog of work through project's life cycle. Led integration and prioritized timelines, tasks, analysis, team assignments, and ensured proper planning, testing, and delivery. Developed, evaluated, and implemented change initiatives by validating value and priority of initiative. Risk identification, mitigation, and communication with project teams and leadership. Reviewed and analyzed key performance indicators enhancing return on investment (ROI). Led project management from pilot to execution stage by ensuring deliverables were completed and met project requirements.

  • Created a streamlined application designed to support and enhance diversion investigations, government requests, subpoenas, compliance inquires, and regulatory audits.
  • Project Manager lead for pharmacy billing order management to enhance the adjudication process by reducing billing errors, charge-backs, and audit recoupment.
  • Created a claim alert mechanism to reduce pending insurance payments by 70% within 90 days of action.
  • Spearheaded a high priority confidential project with the legal team.
Practice Manager II , 07/2018 - 08/2019
Mercy City, STATE,

Led day-to-day operations and management of Pulmonology and Critical Care Medicine. Provided leadership and administration of operations to ensure accomplishment of objectives. Created and updated call schedule for ICU and rotating clinic schedule for ten plus physicians including additional locums when required. Coordinated initiation, finalization, renewal process, and continuous tracking of hospital and clinical privileges. Managed full and temporary credentialing processing as required by meeting guidelines of policies and procedures, medical staff bylaws, regulatory, and accreditation standards of state and federal agencies.

Drove execution of multiple business plans and projects by identifying patient and operational needs. Developed and communicated business plans and priorities by removing barriers and obstacles that impacted performance. Provided resources, identified performance standards, measured progress, and adjusted performance accordingly. Built contingency plans, demonstrated adaptability, and supported continuous learning. Directed, supervised, and coordinated specific functions and activities of practice as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, and support services. Worked closely with administration to prepare, administer, and monitor clinic budget.

Interacted with medical and administrative staff to ensure compliance with regulations and with clinic standard of quality patient care. Corresponded with risk management and administration regarding legal issues as needed. Evaluated key business components in order to assess current performance baselines. Identified areas of improvements, edited existing processes, and developed improvement solutions. Ensured program processes simple and executable with roll out plans and consulted with cross-functional teams on improvement solutions. Oversaw change initiatives by implementing transformation change and processes, validating value and priority. Drove project plans to implement processes and aid with assessment of readiness for change.

  • Aided with growing physician's practice and worked in conjunction with administration to manage selection, employment, development, and duties of coworkers.
  • Professional Regulation Commission (PRC) Scores Overall Quality of Care from FY 18' 75.8% to FY 19" 91.4%
  • Developed and fostered clear and concise communication plan to ensure timely and effective flow of information and resolution of concern or complaints.
  • Promoted and supported policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in use and application; ensuring compliance and utilizing and supporting open door policy.
  • Participated in public relations programs and represented clinic at public and professional meetings and conferences.
Operations Manager/Business Owner, 07/2015 - 03/2018
SugarLily Floral Designs LLC City, STATE,

Ensured business needs met by evaluating ongoing effectiveness of current plans, programs, and initiatives. Consulted with business partners, managers, co-workers, or other key stakeholders. Led soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness. Participated in and supported community outreach events. Developed strategic business plans, marketing initiatives, and creative specifications. Oversaw and resolved day-to-day development issues. Observed all laws, regulations, and other applicable obligations. Directed and executed employee hiring, training programs, mentoring, evaluations, and staff retention.

  • Drove specification, scheduling, status, and review processes while identifying poor work habits to improve effectiveness.
  • Guided development, production, promotion, and financial aspects of floral industry while facilitating fast-paced and dynamic entrepreneurial environment.
  • Implemented new ordering process, improvement initiatives, and translated business priorities into actions.
  • Provided leadership for staff on appropriately handling difficult and complicated sales.
Sheriff Technician III, 02/2008 - 09/2014
Beaufort County Sheriff's Office City, STATE,

Served as business administrator for the drug and DNA forensics lab. Department liaison with records management division, statewide agencies, and municipalities. Provided support to full chain of command special projects and daily operational functions. Prepared and presented quarterly activity reports and statistics. Aided citizens, courts, deputies, attorneys, vendors, media, and other agencies by providing documents and information as requested such as Rule 5, Subpoenas, and Freedom of Information Act (FOIA) requests. Administered warrant record management and statistics. Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies. Performed background checks (local, state, and nationwide).

  • Achieved CALEA accreditation and implementation to include SOP review and departmental training.
  • Implemented electronic inventory IT program for special operations division.
  • Agile Product Owner Role: Foundations (PMI)
  • Lean Six Sigma: Analyze, Improve, Control Tools (PMI)
  • Project Management Certification (eCornell University)

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School Attended

  • University of Phoenix

Job Titles Held:

  • Manager II, Innovations- Health & Wellness
  • Practice Manager II
  • Operations Manager/Business Owner
  • Sheriff Technician III


  • Bachelor of Science

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