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manager field services resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

An experienced professional with a dynamic background and a tireless drive for mission accomplishment with over 10 years of technical support, management and training experience. Excellent multi-tasking, problem solving and communication skills. Determined, aggressive and innovative in pursuit of implementing the right course of action and always aiming for being a creative, productive and healthy worker. Great understanding of Hardware, Software, Network, and Microsoft applications.

Experience
Manager Field Services, 10/2015 to Current
A-Gas AmericasRhome, TX,
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Assessed monthly reports to review client activity and identify opportunities.
  • Handled client relationship management functions to promote enduring relationships with diverse clientele.
  • Recruited and trained FTS(Field Service Technician) employees and provided evaluations with feedback to cultivate highly talented team.
  • Scheduled clients for appointments to promptly meet needs.
  • Provided exemplary coaching to department employees, realizing successful increase in team morale.
  • Provided information on client relationships and projects to major stakeholders.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to 12 employees through coaching, feedback and performance management.
Culture Advisor/Senior Technical Trainer, 08/2014 to 09/2015
Global DimensionsCity, STATE,
  • Provided operational contract linguist support to U.S. Army operations at Forward Operation Base (FOB) Kandahar- Afghanistan
  • Extended Training to the Afghan Special forces on using computer units.
  • Troubleshoot and maintained the computer units in the FOB for training.
  • Provided general linguistic support for the US Special Forces and Army during tribal councils (Shuras), conferences and military operations.
  • Transcribed and analyzed communications
  • Performed document exploitation
  • Scanned, researched, and analyzed foreign language documents for key information
  • Identified and extracted information components meeting military information requirements
  • Provided analysis and communications on open source intelligence.
  • Contacted HUMINTEL assets and provided their briefings to my superiors.
  • Provided assessments and analysis on our Human Intel
  • Helped with cultural and customs trainings to US soldiers stationed at Dand district in Kandahar province.
Field Service Technician, 03/2008 to 07/2013
Fedex OfficeCity, STATE,
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Responsible for capacity, storage planning, and database performance
Education, Certificates and Training
Bachelor of Science: , Expected in 12/2006 to Pakistan Degree College - Peshawar, Pakistan,
GPA:
  • CompTIA A+ - 2013
  • CompTIA Security+ -2014
  • Microsoft Office Certification 2014
  • Google Help Desk Support Certification 2015

Certifications/Diploma

PCIS

Diploma in Information Technology

Creative Computers

Hardware installation and rebuilding computer certificate

Websites, Portfolios, Profiles
  • LinkedIn

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Resume Overview

School Attended

  • Pakistan Degree College

Job Titles Held:

  • Manager Field Services
  • Culture Advisor/Senior Technical Trainer
  • Field Service Technician

Degrees

  • Bachelor of Science

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