Manager Director Resume Example
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MANAGER DIRECTOR
Skills
- Exceptional Customer Service
- Cash Handling
- Problem-solving skills
- Social perceptiveness
- Merchandising understanding
- Inventory Control
- Multi-tasking strength
- Communication skills
- Relationship building
- Sales training
- Consultative Sales Techniques
- Upselling and cross-selling
- Strategic Planning
- Negotiation
- Business Development
Education
Associate of Arts And Sciences: : 08/2015Richard J. Daley College - City, State
- Received [Scholarship Name]
- Member of [Honor's Society Name]
- Dean's List [Semester and Year]
- Elected Captain of [Team]
Bachelor of Arts: : Psychology, 05/2020University of Illinois At Chicago - City, State
- Coursework in [Subject], [Subject] and [Subject]
- Received [Scholarship Name]
- Professional development completed in [Subject]
Professional Summary
Focused [Job Title] with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid [Industry] background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Work History
Manager Director, 09/2018 to 12/2018
National Healthcare Corporation - Bluffton , SC
National Healthcare Corporation - Bluffton , SC
- Implementing strategies to attract customers, provide help and service for customers, assist employees on daily tasks, display items, modify and maintain store inventory, hire new employees, sales processes, weekly inventory check, place orders and money orders, track weekly and monthly objectives.
- Maximized throughput, patient satisfaction and staff efficiency by development and implementing optimized care models.
- Reviewed operational plans from other locations to identify options for local systems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Monitored social media and online sources for industry trends.
- Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
Managing Director, 03/2018 to 08/2018
Tencent - Palo Alto , CA
Tencent - Palo Alto , CA
- Implementing strategies to attract customers, provide help and service for customers, assist employees on daily tasks, display items, track and maintain store inventory, hiring new employees, sales processes, weekly inventory check, place orders, achieve weekly and monthly objectives.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 40%.
- Produced regular revenue and employees reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Partnered with vendors and suppliers to effectively manage and budget for over $200k in inventory.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established personnel performance metrics to encourage efforts toward common goals.
- Oversaw HR functions, including hiring, staffing, training, payroll and labor law compliance.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Store Manager, 08/2014 to 03/2018
Safelite Autoglass - Springfield , PA
Safelite Autoglass - Springfield , PA
- Implementing strategies to attract customers, provide help and service for customers, assign employees on daily tasks, display items, track and maintain store inventory.
- Oversaw, trained and encouraged [Number][Job title]s, promoting culture of efficiency and performance.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Rotated merchandise and displays to feature new products and promotions.
- Leveraged social media and brand marketing to achieve or surpass sales quota of $[Amount] each [Timeframe].
- Planned budgets and authorized payments and merchandise returns.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Sales Associate, 12/2012 to 08/2014
Quadgraphics - Clear Brook , VA
Quadgraphics - Clear Brook , VA
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Acquired [Number] new customers, generating [Number]% of team revenue.
- Prepared cash deposits up to $[Amount] with zero discrepancies.
- Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
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Resume Strength
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- Formatting
- Measurable results
- Strong summary
Resume Overview
School Attended
- Richard J. Daley College
- University of Illinois At Chicago
Job Titles Held:
- Manager Director
- Managing Director
- Store Manager
- Sales Associate
Degrees
- Associate of Arts And Sciences : : 08/2015
Bachelor of Arts : : Psychology , 05/2020
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