manager director resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Skills
Staff Management
Strategic planning
Policies and procedures
Operations management
Project Management
Verbal and written communication
Schedule optimization
Business Development
Negotiation
Work History
Manager Director, 11/2021 to Current National Healthcare Corporation – Tullahoma, TN,
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Accomplished multiple tasks within established timeframes.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
Help Desk Support Technician, 01/2017 to Current Maximus, Inc. – Flint, MI,
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified and repaired software and hardware to resolve technical issues.
Documented transactions and support interactions in system for future reference and addition to knowledge base.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up work stations for employees.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Performed tests of functionality, security and performance of different workstations and devices.
Conducted in-depth product and issue resolution research to address customer concerns.
Activated accounts for clients interested in new services.
Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Monitored systems in operation and input commands to troubleshoot areas.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Analyzer software and hardware issues to identify troubleshooting methods needed for quick remediation.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Assisted customers with product selection based on stated needs, proposed use and budget.
Trained and supported end-users with software, hardware and network standards and use processes.
Removed malware, ransomware and other threats from laptops and desktop systems.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Patched software and installed new versions to eliminate security problems and protect data.
Compiled and accurately entered data for each customer encounter to record in system.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Helped streamline repair processes and update procedures for support action consistency.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Provided on-call support for critical Hardware and software issues related to LOC software to supermarket
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Cashier, 01/2015 to 12/2016 Los Angeles County – Los Angeles, CA,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Software Developer, 09/2010 to 05/2014 Psi Pax – Indian Head, MD,
Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
Developed software for both desktop and mobile operating systems.
Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
Education
Master of Engineering: Computer Software And Media Applications, Expected in 06/2010 to Universidad De Ciencias Informaticas - Havana, Cuba, GPA:
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