Manager Director Resume Example Company Name

MANAGER DIRECTOR

Professional Summary

Talented Director with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Forward-thinking Leader with 22 years of project management experience in direct care environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response.

Skills

Staff Management
Strategic Planning
Data collection and analysis
Business administration
Operations management
Verbal and written communication
Contract Management
Budgeting
Project Management
Disaster planning
Employee training
Patient care
Service oversight
Emergency response coordination
Program Management
Scheduling
Delegation
Staff training/development

Budget development
Effective leader
Employee reviews
Client account management
Recruitment
Coaching and mentoring
Employee scheduling
Relationship building
Operational improvement
Customer service
Team management
Process improvement
Project organization
MS Office
First Aid/CPR
Problem resolution
Supervision

Work History

Manager Director12/2018 to Current
Company Name – City, State

Of 22 years of planning, assessing and reporting experience with intellectual and developmentally disability clients.
Proficient in documentation and compliance.
Adept at handling high workloads without sacrificing quality of care.
Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.
More than 10 + years work in upper management.
Expertise in all areas of program management, HR management, including budgeting, program planning, project management and staff training and development.
Competent in all areas of HR Hiring/Training new staff, staffing schedules, oversite of schedules and OT Information collection Marketing, Event Planning, Public Speaking, documentation proficiency. Patient and family advocacy, treatment planning regulatory compliance, strong presentation skills, managing deadlines, reporting requirements, Policy and program development, computer program competency, records maintenance, Medicaid statutes and regulations, positive behavior modeling and Program management.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Hired, trained and mentored staff to maximize effectiveness.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Communicated best practices among on-site and external personnel to align efforts and goals.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Case Manager10/2016 to Current
Company Name – City, State

Evaluated support/behavior plans against individual goals and KDADS/KDHE regulation for persons centered planning.
Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement.
Ensured safety and well-being of patients.
Ensured client rights and responsibilities where followed.
Ensured clients rights were not violated per article 30-21-63.
Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
Facilitated all care plans for clients on my case load, as well as writing and implementing all care and behavior support plans per client need.

District Manager01/2016 to 10/2016
Company Name – City, State

Maintained project quality with a hands-on management style.
Cultivated and strengthened lasting client relationships.
Set project timelines and kept teams on task to complete milestones according to schedule.
Worked directly with families and ranchers to attain conservation funding for stated sources, • Maintained office inventory by ordering supplies in a timely manner.
Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Coordinated office inventory by restocking supplies and placing purchase orders.
Transcribed meeting minutes for recordkeeping.
Entered accounts payable, accounts receivable, invoices and expense reimbursements.
Answered telephone inquiries from clients, vendors and the public.
Supported program operations by preparing and updated documents, reports and spreadsheets.
Drafted contracts, budgets, and various reports with direction from Board of Directors.
Assisted in preparing district informational materials such as brochures and newsletters.
Managed electronic records database and handled all file requests.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Compiled annual recommendations for end of fiscal year budgets.

Program Manager07/2007 to 12/2015
Company Name – City, State

Established team priorities, maintained schedules and monitored performance.
Devised tools and benchmarks to improve performance and keep teams on task.
Strong leader for direct support personnel assigned to the residential and day service sites.
Extensive experience working in residential/day services with disabled children and adults.
Followed infection control procedures.
Developed and implemented clients support and behavioral plans.
Processed monthly reports for department performance.
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Implemented necessary changes based on evaluation of staffing requirements.
Assigned employee areas, scheduled staff breaks and authorized overtime.
Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Established staff schedules and assignments based on facility needs.
Maintained all confidential personnel files, license and CPR compliance records.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Trained new staff through week long orientation once monthly.
Managed 54 clients and 95+ employees at 14 locations • Recruited, hired, trained and coached on average of 150 new employees per year.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Educated staff on state and federal statutes, rules and regulations governing residential and day service (HCBS waiver).
Extensive knowledge and experience with HR policy and procedures.

Education

High School Diploma1982Labette Community College

Erie High School- City, State

Resume Overview

School Attended

Labette Community College
Erie High School

Job Titles Held:

Manager Director
Case Manager
District Manager
Program Manager

Degrees

High School Diploma 1982

Manager Director Resume Example

Resume Score: 80%

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