Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Visionary leader with ability to see business operations as systems working to meet organizational goals. Strongly suited to alternative analysis and strategies to meet future needs in dynamic, rapidly changing operational environments. Tireless and tenacious in achieving the results that truly matter to business compliance, system reliability, resiliency, sustainability and overall success of mission to the membership.

  • Proven ability to successfully collaborate remotely for decades across national, political, socioeconomic, technical, and cultural boundaries to produce results
  • Building rapport among all levels of organizations and talent pools
  • Advanced problem solving skills ranging from technical, to relationships, to perception / political challenges
  • Strong ability to see and analyze systems, processes that support them, and minute details that lead to larger outcomes
  • Effective use of operational knowledge to ensure compliance with regulatory requirements including OSHA, NESC, DOT, labor agreements, etc. for sustained, safe, efficient operations
  • Developed knowledge of transmission, generation, and certain distribution regulatory and operational requirements including challenges surrounding them
Work History
04/2009 to 06/2021 Manager, Delivery Services Taco Bell Hq | Irvine, CA,
  • Developed working knowledge of cooperative utility operations working directly with member systems in operations and support
  • Directed field construction and maintenance operations to support member needs by taking charge of rapidly changing situations and ensuring full regulatory compliance on day to day basis
  • Highly developed problem solving skills used to identify and address potential problems associated with regulatory compliance, system reliability, and operational readiness
  • Worked directly with compliance, system operator, engineering, and environmental compliance staff to develop best in class operational procedures related to FAC-003, PRC-005, etc.
  • Assisted and worked directly with other providers on BES with operational concerns and procedures related to reliability and compliance
  • Actively participated in NATF, DOE task force on resiliency, NRECA, and other groups to promote safety, security, readiness, and compliance of BES
05/2006 to 04/2009 Transmission Engineer Pattern Energy | Fowler, IN,
  • 34.5kV to 161kV transmission line design, siting, construction oversight, and support
  • Professionally communicated and amicably resolved property owner concerns regarding equipment siting across 15K square mile area
  • Developed strong working knowledge of operation and regulatory requirements through self motivation and after hours study
  • Utilized advance computing skills to develop in house automation of computer aided design software and three dimensional modeling still in use today
12/1989 to 05/2006 Designer / Value Engineer Otis Elevator Company | City, STATE,
  • Used system level operational analysis to identify potential business challenges associated with codes, regulatory actions, processes, designs, and execution in U.S. and Mexico design and process support for facilities in U.S. and Mexico in manufacture of new products bridging both geographic and cultural divides through effective communication from remote locations
  • Evaluated business processes from supply chain to manufacturing to field operations to identify non-value added activity
  • Identified over $1M in cost reductions through simple value stream analysis of manufacturing processes
  • Provided administrative and testing expertise for three dimensional model change management for operations in North America
Expected in 01/2004 Bachelor of Science | Networks And Telecommunications University of Phoenix, Tempe, AZ GPA:
Expected in 05/2000 Associate of Science | Electronics Technology Ivy Tech Community College of Indiana, Bloomington, IN, GPA:
  • Successfully developed heavy haul route requirements through conversation with the Indiana Governors office and design teams for I69-Section 5 yielding in changes to support both cooperative and foreign utility operations at a critical transmission station
  • Served as transmission operational support for board of director inquiries for over a decade
  • Oversaw the operations of over 75 field employees driving lagging safety indicators to historically low levels
  • Maintained top tier compliance as documented by Reliability First Corporation in vegetation management and asset operations
  • Maintained compliant operations within the confines of OSHA, DOT, RESAP, and other requirements
  • Safely met the challenge of the Henryville, IN tornado of 2012 and Crossville, IL tornado successfully leading a team to rebuild an entire substation in only 6 days and rebuilding several miles of transmission lines in concert with other disaster relief providers
  • Trained in transportation of Hazardous Materials in compliance with DOT and IATA regulations
  • ATSSA Certified Flagger
  • Trained in labor relations via Management Associated Results Company (MARC)
  • Designated G&T Observer via the Rural Electric Accreditation Program of the NRECA
  • Developed a cost tracking mechanism meeting FEMA requirements for reimbursements after disasters under the Stafford Act

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School Attended

  • University of Phoenix
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Manager, Delivery Services
  • Transmission Engineer
  • Designer / Value Engineer


  • Bachelor of Science
  • Associate of Science

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