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Manager and Head Coach Resume Example

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MANAGER AND HEAD COACH
Summary

Driven leader with 7 years of experience in business planning and oversight. Skilled offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.

Skills
  • Excellent oral and written communication
  • Manager coaching and training
  • Provided exemplary coaching to all department employees, realizing a successful increase in success and team morale.
  • Staff mentoring and coaching
  • Hiring and coaching
  • Training and coaching methods
  • Underground and overhead distribution
  • Advertising and marketing
  • Building trust and rapport
  • Mac and PC proficiency
  • Knowledge of legal standards
Experience
Health Clubs of America FitnessCarolina, PRManager and Head Coach12/2016 to Current
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for our members team.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led a monthly conference to update and align sales objectives with the team.
  • I keep updating the products sought in the market, to keep us on trend.
  • Trained the employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows and motivation in themself.
  • Coached the new coaches on job tasks and performance strategies, for customer service and professionalism in the relationship with our clients.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Increased safety awareness by which led to no injuries on our clients since 2016.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Boosted sales volume by coordinating classes and workshops, for our existing clients and new prospect as well.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained high level of morale and team-work on production floor through frequent communication with employees.
  • Determined efficient work schedules for team on basis to keep project moving and each shift properly staffed.
  • Consistently met financial targets with close monitoring labor hours and the payroll.
  • Facilitated instruction on basic and advanced skills to help each athlete meet goals safely and with appropriate form.
  • Cultivated sense of team loyalty and commitment through excellent sportsmanship, strong leadership and dedication.
  • Maximized athlete performance by overseeing targeted physical conditioning programs.
  • Developed strategic game plans utilizing fundamental knowledge combined with team member skill sets and competition data.
  • Managed team budget to efficiently and plan for necessary travel and operations expenses.
  • Improved player health by optimizing nutritional plans and recommending enhanced life choices.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Recruited and hired new employees based on company needs and culture.
  • Created marketing signs or flyers for sales or promotional events.
  • Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
  • Informed clients through effective presentations regarding healthcare and benefits of services.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Communicated with clients to determine goals and performed client assessments.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Supplied clients with list of exercises and activities.
  • Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
  • Created individual workout routines based on member fitness level.
  • Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness.
  • Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
  • Studied multiple programs to provide health education, wellness and fitness program development to clients.
  • Successfully completed training initiatives, increasing customer loyalty.
  • Increased customer door-to-door canvassing and initiating cold calls.
  • Assisted clients with coming up with reasonable diets and nutritional guidelines.
Health Clubs of America FitnessCarolina , PR Certified Head Personal Trainer12/2013 to 11/2016
  • Created weight training programs, set up equipment and provided detailed instructions.
  • Prepared teaching area for each class and returned all equipment to storage after classes.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Devised new programs and monitored client progress.
  • Administered various fitness assessments to measure client progress.
  • Re-racked weights and maintained neat, organized and clean club.
  • Watched clients during exercises and assisted with exercises.
  • Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
  • Guided clients on proper nutrition and exercise habits.
  • Guided clients in safe exercise, taking into account individualized physical limitations.
  • Developed and delivered 5-6 weekly fitness classes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Recognized by management in 2015-2016 for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
High School In The CommunityCarolina, PRTeacher Assistant08/2015 to 05/2016
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Organized and distributed learning materials like homework, textbooks and classroom supplies.
  • Monitored students in class, hallways and recreation area to supervise, enforce rules and support lead teacher.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Marked homework assignments, tests and special projects.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Assisted teachers with lesson preparation and curriculum implementation.
Vitamin World Inc.Carolina, PRNutritional Aide02/2009 to 11/2014
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Partnered with interdisciplinary teams to implement care plans.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Educated patients on various resources, services and programs to maximize care.
  • Recommended improved life choices to enhance client outcomes.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Assisted social workers with building, coordinating and leading programs delivering high-quality support.
  • Collaborated with social workers to support patients.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelor of Science:Science of Physical Education Teacher & Coaching2016Sistema Universitario Ana G Mendez - Universidad Del Este, Carolina, PR
  • 3.57 GPA
  • Ranked in Top 5 of class
  • Completed continuing education in BioMechanical
  • Completed continuing education in Nutrition
CrossFit Level 1,2 Trainer Course 2016CrossFit, Inc

32 hours completed

I passed the exam as a result, earning my CrossFit Coaching L-2 Certificate in 2016.

USA Weightlifting Coach Course 2015USA Weightlifting Federation

24 hours completed

I passed the exam as a result, earning myself a certificate as an Olympic Weightlifting Coach L-1 in 2015.

MMA Strength & Conditioning Trainer Course2012American Top Team Academy , Miami, FL

24 hours completed

As a result, I passed the theoretical and practical exam, earning the Strength and Conditioning Coach in MMA Certified in 2012.

Certified Personal Trainer Course2010Puerto Rico Sports And Recreation Department, Hato Rey,PR

168 hours completed

I scored 98% as a result on the Revalidation Exam, earning my state Personal Trainer License in 2010.

Associate of Science:Marine Maintenance And Ship Repair2009Dewey University, Hato Rey, PR
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Resume Overview

Companies Worked For:

  • Health Clubs of America Fitness
  • High School In The Community
  • Vitamin World Inc.

School Attended

  • Sistema Universitario Ana G Mendez - Universidad Del Este
  • CrossFit, Inc
  • USA Weightlifting Federation
  • American Top Team Academy
  • Puerto Rico Sports And Recreation Department
  • Dewey University

Job Titles Held:

  • Manager and Head Coach
  • Certified Head Personal Trainer
  • Teacher Assistant
  • Nutritional Aide

Degrees

  • Bachelor of Science : Science of Physical Education Teacher & Coaching 2016
    CrossFit Level 1,2 Trainer Course 2016
    USA Weightlifting Coach Course 2015
    MMA Strength & Conditioning Trainer Course 2012
    Certified Personal Trainer Course 2010
    Associate of Science : Marine Maintenance And Ship Repair 2009

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