Manager and Head Coach Resume Example
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MANAGER AND HEAD COACH
Summary
Driven leader with 7 years of experience in business planning and oversight. Skilled offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Skills
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Experience
Spring Education GroupSacramento , CAManager and Head Coach12/2016 to Current
- Led employee performance reviews and discussed improvement strategies with each team member.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for our members team.
- Executed new training initiative to improve skills and develop leaders from within.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led a monthly conference to update and align sales objectives with the team.
- I keep updating the products sought in the market, to keep us on trend.
- Trained the employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows and motivation in themself.
- Coached the new coaches on job tasks and performance strategies, for customer service and professionalism in the relationship with our clients.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Increased safety awareness by which led to no injuries on our clients since 2016.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Boosted sales volume by coordinating classes and workshops, for our existing clients and new prospect as well.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Maintained high level of morale and team-work on production floor through frequent communication with employees.
- Determined efficient work schedules for team on basis to keep project moving and each shift properly staffed.
- Consistently met financial targets with close monitoring labor hours and the payroll.
- Facilitated instruction on basic and advanced skills to help each athlete meet goals safely and with appropriate form.
- Cultivated sense of team loyalty and commitment through excellent sportsmanship, strong leadership and dedication.
- Maximized athlete performance by overseeing targeted physical conditioning programs.
- Developed strategic game plans utilizing fundamental knowledge combined with team member skill sets and competition data.
- Managed team budget to efficiently and plan for necessary travel and operations expenses.
- Improved player health by optimizing nutritional plans and recommending enhanced life choices.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Recruited and hired new employees based on company needs and culture.
- Created marketing signs or flyers for sales or promotional events.
- Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
- Informed clients through effective presentations regarding healthcare and benefits of services.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
- Communicated with clients to determine goals and performed client assessments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Supplied clients with list of exercises and activities.
- Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
- Created individual workout routines based on member fitness level.
- Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Planned individualized fitness programs and nutrition plans to help clients achieve weight loss goals and improve cardiovascular training effectiveness.
- Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
- Successfully completed training initiatives, increasing customer loyalty.
- Increased customer door-to-door canvassing and initiating cold calls.
- Assisted clients with coming up with reasonable diets and nutritional guidelines.
Health Clubs Of America FitnessCity , STATECertified Head Personal Trainer12/2013 to 11/2016
- Created weight training programs, set up equipment and provided detailed instructions.
- Prepared teaching area for each class and returned all equipment to storage after classes.
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
- Devised new programs and monitored client progress.
- Administered various fitness assessments to measure client progress.
- Re-racked weights and maintained neat, organized and clean club.
- Watched clients during exercises and assisted with exercises.
- Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
- Guided clients on proper nutrition and exercise habits.
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Developed and delivered 5-6 weekly fitness classes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Performed site evaluations, customer surveys and team audits.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Recognized by management in 2015-2016 for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
High School In The CommunityCity , STATETeacher Assistant08/2015 to 05/2016
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Organized and distributed learning materials like homework, textbooks and classroom supplies.
- Monitored students in class, hallways and recreation area to supervise, enforce rules and support lead teacher.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Marked homework assignments, tests and special projects.
- Supervised students and maintained security throughout school buildings and on field trips.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Assisted teachers with lesson preparation and curriculum implementation.
Vitamin World Inc.City , STATENutritional Aide02/2009 to 11/2014
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Partnered with interdisciplinary teams to implement care plans.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Observed safety protocols to minimize accidents and spread of disease.
- Educated patients on various resources, services and programs to maximize care.
- Recommended improved life choices to enhance client outcomes.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Assisted social workers with building, coordinating and leading programs delivering high-quality support.
- Collaborated with social workers to support patients.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Performed site evaluations, customer surveys and team audits.
- Earned reputation for good attendance and hard work.
- Created agendas and communication materials for team meetings.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelor of Science:Science of Physical Education Teacher & Coaching2016Sistema Universitario Ana G Mendez - Universidad Del Este, City, State
- 3.57 GPA
- Ranked in Top 5 of class
- Completed continuing education in BioMechanical
- Completed continuing education in Nutrition
CrossFit Level 1,2 Trainer Course 2016CrossFit, Inc
32 hours completed
I passed the exam as a result, earning my CrossFit Coaching L-2 Certificate in 2016.
USA Weightlifting Coach Course 2015USA Weightlifting Federation
24 hours completed
I passed the exam as a result, earning myself a certificate as an Olympic Weightlifting Coach L-1 in 2015.
MMA Strength & Conditioning Trainer Course2012American Top Team Academy , City
24 hours completed
As a result, I passed the theoretical and practical exam, earning the Strength and Conditioning Coach in MMA Certified in 2012.
Certified Personal Trainer Course2010Puerto Rico Sports And Recreation Department, City
168 hours completed
I scored 98% as a result on the Revalidation Exam, earning my state Personal Trainer License in 2010.
Associate of Science:Marine Maintenance And Ship Repair2009Dewey University, City, State
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Resume Overview
School Attended
- Sistema Universitario Ana G Mendez - Universidad Del Este
- CrossFit, Inc
- USA Weightlifting Federation
- American Top Team Academy
- Puerto Rico Sports And Recreation Department
- Dewey University
Job Titles Held:
- Manager and Head Coach
- Certified Head Personal Trainer
- Teacher Assistant
- Nutritional Aide
Degrees
- Bachelor of Science : Science of Physical Education Teacher & Coaching 2016
CrossFit Level 1,2 Trainer Course 2016
USA Weightlifting Coach Course 2015
MMA Strength & Conditioning Trainer Course 2012
Certified Personal Trainer Course 2010
Associate of Science : Marine Maintenance And Ship Repair 2009
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