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Proficient in managing schedules, administrative functions and employee training. Disciplined and organized leader with a strong cage background focused on customer relations and team leadership.
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-Work closely with the Senior Manager and Director of Cage Operations to implement policies.
-Lead the implementation of policies, operating procedures and training for cage staff, including disciplinary counseling.
-Responsible for employee engagement, and recognition / rewards. Acknowledge cage staff, and other casino employees through SHOWSTOPPERS and Workday recognition.
-Lead the cage team toward a successful completion of shift operations including : balancing of all banks, adherence to all company best practices and all
Federal, State and local gaming regulations in addition to the delivery of SHOW standard quest service to all internal and external guests - including employees in cage operations and other departments.
-Perform all functions in Chip Bank, Marker Bank and Main bank.
-Maintain paperwork flows regarding credits and debits. Verify various types of payments; including incoming /outgoing wires, branch office and sister property transmittals.
-Generate end of shift reports, including daily comps issued.
-Process patron complaints, working toward resolution and guest recovery
-Answer multi-line phones, respond to email correspondence from guests and staff.
-Work with department groups as necessary, including Table Games, Surveillance, Security , Investigations, T31, corporate compliance , Self-Limit, Internal Audit , Finance and the Gaming Control Board of Nevada.
-Assist the MGMRewards desk in forcing tiers, adjusting Freeplay and converting "points" to "dollars”.
-Responsible for making schedules and communicating effectively with Bellagio Workforce Management.
-Maintain confidentiality of patron activity and accounts.
-Assist Hosts, Cashiers, and Upper Management with needs for guest transactions.
-Provide complete "run down" for central credit upon request for mutual quests. Construct affidavits in CTA, input permanent and temporary credit lines.
-Sit in and assist with interviews when asked by Senior Management.
-Continuously creating and working on an environment that promotes teamwork, employee satisfaction, recognition while having an "open door" policy.
-Understanding of fraud prevention and credit scams.
-Assist in leading the cage team toward a successful completion of shift operations including : balancing of all banks, adherence to all company best practices and all Federal, State and local gaming regulations in addition to the delivery of SHOW standard guest service to all internal and external patrons.
-Train Cage personnel on shift and assist in disciplinary counseling
-Perform all functions in Chip Bank, Marker Bank and Main Bank
-Maintain paperwork flows regarding credits and debits and verify various types of payments; including incoming and outgoing wires, and sister property transmittals.
-Generate end of shift reports
-Process patron complaints, working toward resolution and guest recovery
-Answer multi-line phones, and direct calls to the appropriate staff or department.
-Respond to email correspondence from guests and staff.
-Work with department groups as necessary, including Table Games, Surveillance, T31, corporate compliance, Self-Limit, and the Gaming Control Board of Nevada.
-Assist the MGMRewards desk in forcing tiers, adjusting Freeplay and converting “points” to “dollars.”
-Maintain confidentiality of patron activity and accounts.
-Promoted to Cage Manager in July 2022.
-Provide excellent service consistent with the property’s core service standards and brand attributes.
-Assist patrons with general information.
-Proactively greet, interact, and assist resort staff in a professional manner.
-Cash personal checks and assist guest with cash advances.
-Redemption and purchase of chips and EZ Pay Tickets (TITO-ticket in ticket out).
-Redemption of Race and Sports tickets and chips.
-Conduct Marker and Front Money transactions on patron accounts (Deposits, Withdrawals, Redemptions and Issuances).
-Redeem all acceptable types of foreign currencies.
-Secure company assets and Balance bank at end of shift.
-Document all recordable transactions in accordance with company standards and Title 31 regulations.
-Perform procedures in accordance with gaming regulations, company policies and departmental procedures.
-Operate and balance back of house banks, including Markers, Main and Chip.
-Supervise and participate in Cage activities, insuring integrity and gaming compliance.
-Generate reports for the end of shift.
-Assist Hosts, Cashiers, and Upper Management with needs for guest transactions.
-Resolve guest, employee, and transaction problems.
-Provide complete “run down” for central credit upon request for mutual guests.
-Perform all other job related duties as requested.
-Promoted to Shift Supervisor in December of 2019
Coronado High School - Henderson, NV
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Resume Overview
School Attended
- Coronado High School
Job Titles Held:
- Manager - Cage Operations
- Shift Supervisor - Cage Operations
- Cage Cashier IV / Dual Rate Supervisor
Degrees
- High School Diploma
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