manager special projects resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

  • Project Management, Business Administration, Financial Planning, Budget Analysis, Compliance and Strategic
  • Planning, Data Analysis, Communication Skills, Computer Technology.
  • Proficient with
  • Microsoft Office – Word, PowerPoint, Excel, Outlook, Visio, Project, Outlook, OneNote.
  • Experience working with - Data Systems, JIRA, Tableau, Adobe Suite.
Manager, Special Projects, 01/2020 to Current
Allied Universal SecurityBurbank, CA,

Communicates recommendations for and implements process improvements of organizational, structural, utilization, budget, and other special project components for Executive Leadership Teams.

Oversees department’s strategic special project initiatives from development through successful execution by conceptualizing and monitoring project plans, schedules, budgets, and expenditures utilizing project management software (Excel, MS Project, Smartsheet, etc.)

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground, while maximizing performance by monitoring daily activities and mentoring team members.

Formed strategic partnerships and connected with potential clients to drive business development.

Serves on governance committee board in a representative and operational capacity to spearhead Strategic Company Initiatives assigned by the Executive Team.

Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.

Manages and reviews departmental invoices, completes reconciliation of department transactions, and monitors financial reports to ensure compliance and accuracy in accordance departmental bottom line.

Builds strong relationships with senior leaders and their support staff to help navigate complex business needs and ensure company wide strategic objectives are met.

Assist with coordinating employment activities, including reviewing employment applications and resumes, evaluating qualifications, onboarding of new hires/internal transfers. Facilitated departmental team building activities and Gallup Strength finder surveys.

Controlled costs to keep departmental business projects operating within budget and increase profits. Oversaw supply chain functions to verify inventory levels and budget adherence.

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Administrative Technician, 12/2016 to 06/2020
W.R. Berkley CorporationHamilton Square, NJ,

Assisted in organizing and overseeing assignments to drive operational excellence.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Interpreted regulatory rules or rule changes and monitored communication through corporate policies and procedures. Performed and documented quality control checks to maintain compliance with company initiatives.

Destroyed records in line with retention schedules to protect confidential information and comply with regulations.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Participated in training and other learning opportunities to expand knowledge of company and position.

Documented customer complaints and completed corrective action requests. Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Surpassed team goals by partnering with colleagues to implement best practices and protocols.

General Manager, 07/2013 to 12/2020
Benjamin Franklin Plumbing Ocean CityColumbia, TN,
  • Managed company budget through effective cost control procedures and systems. Controlling labor hours and inventory costs through hands on management and proactive changes.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly. Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Implemented process improvements to maintain up-to-date safety protocols and developed a new training program to mitigate potential risks of health, food, and safety violations
  • Addressed and resolved customer service issues to establish trust and increase satisfaction. Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers, deposited establishment's earnings to bank
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality. Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Oversaw training of more than 60 team members.
  • Reviewed and approved employee schedules and timesheets.
  • Coordinated with catering staff to deliver food services for special events and functions
  • Introduced new methods, practices, and systems to help promote business growth and enhance company technology.
Education and Training
High School Diploma: , Expected in 06/2008
Battle Creek Central High School - Battle Creek, MI

  • James E. Sherman Scholarship Recipient

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Resume Overview

School Attended

  • Battle Creek Central High School

Job Titles Held:

  • Manager, Special Projects
  • Administrative Technician
  • General Manager


  • High School Diploma

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