Manager, Service Operations resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of HVAC Operations. Talented leader with an analytical and energetic approach to business planning and day-to-day problem-solving.

  • Multitasking and Time Management
  • Meticulous Attention to Detail
  • Administrative Procedures
  • Fast Learner
  • Critical Thinking
  • Microsoft Office
  • Complex Problem Solving
  • Project Schedule Coordination
Work History
Manager, Service Operations, 01/2017 to Current
Arbor HospiceAlpena, MI,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Laid out materials and system components to prepare for installation.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
  • Facilitated change management activities for department and staff of [16] mechanical service technicians.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Demonstrated new products, procedures and techniques to employees.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Prepared quotes for new products and services and composed budgets.
  • Developed and maintained relationships with numerous customers and suppliers through continual communication and on site presence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Calculated materials and time needed for each job.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Worked with our NOC (National Operations Center) to schedule all installations and/or preventative maintenance for all of our mission critical customers without interrupting day-to-day happenings.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Directed staff of 16 personnel and managed budget cost/cuts and strategies to improve annually.
  • Oversaw and optimized work of 29 current contracts performing high-quality preventative maintenance, installations & component change out work.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team of all 16 associates.
  • Responsible for job walk throughs to meet new clients and increase internal workload.
  • Assisted with all mechanical estimating to ensure efficient manpower, dead lines & quantities of materials.
  • Enforced Safety with an on site presence & weekly tool box talks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Pipefitter Foreman/Mechanical Technician, 01/2014 to 01/2017
Green ContractingCity, STATE,
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Fabricated, assembled, installed and maintained piping systems.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Supervised up to 4 apprentices at one time and offered specific recommendations to improve work quality.
  • Fabricated and installed screw pipe, socket weld pipe and stainless steel tubing.
  • Threaded pipes using piping machines.
  • Coordinated movement of materials and equipment to job sites.
  • Installed piping for plumbing systems for domestic and HVAC lines.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements
  • Assessed employee work and improved performance with communication and training approaches
Plumbing Apprentice/Mechanic, 01/2009 to 01/2014
Mechanical Engineering Corporation (MEC2)City, STATE,
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Filled pipe systems with water and air to determine location of leaks.
  • Inspected sewers and piping systems to assess quality and condition.
  • Crafted piping, including measuring, threading and cutting materials to correct angles.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Listened to instructions from lead mechanic or Foreman, gaining valuable onsite job training.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings
: , Expected in
CCBC - Plumbing/HVAC Trade School - Baltimore, MD,
GED: , Expected in 2006
Kenwood High School Ib And Sports Science - Baltimore, MD

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Resume Overview

School Attended

  • CCBC - Plumbing/HVAC Trade School
  • Kenwood High School Ib And Sports Science

Job Titles Held:

  • Manager, Service Operations
  • Pipefitter Foreman/Mechanical Technician
  • Plumbing Apprentice/Mechanic


  • Some College (No Degree)
  • GED

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