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management program analysis series gs 0343 resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Continuous Process Improvement / Practical Problem Solving specialist with 21 years of product and process improvement.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
2011 to 03/2017
Management & Program Analysis (series GS-0343) Benefitfocus Dallas, TX,
  • Management & Program Analysis (Civil Service series GS-0343, USAF Ret.) Task prioritization professional, managed the Continuous Process Improvement (CPI) training program, facilitated process improvement project teams/rapid improvement events, organized and delivered monthly briefings to senior leadership.
  • Briefings included status on sustainment of completed events, ongoing CPI initiatives, personnel training and the upcoming event schedule.
  • Excelled in oral and written communication to leadership, peers, and subordinates.
  • Considered resident expert in Microsoft products Excel, Project, Publisher, PowerPoint and SharePoint.
  • Facilitated "Strategic Alignment and Deployment" sessions addressing the Mission, Vision, Goals and Objectives at the Wing, Group, and Squadron levels.
  • Steered leadership through the establishment of strategies, goals, and objectives using Lean, CPI and facilitation tools.
  • Expertly developed communication plan to base populous and higher headquarters.
  • Instructed and mentored new Process Improvement facilitators in upgrade training during Rapid Improvement Events (RIE) that employ team-building techniques, intricate practical problem solving concepts and many other Lean and Six Sigma CPI theories.


04/2007 to 11/2010
Continuous Process Improvement Manager United States Air Force (Active Duty) City, STATE,
  • Served as primary process improvement team facilitator and mentor for facilitators in upgrade training.
  • Led office of five active duty Airman dedicated to process improvement initiatives Coordinated the development and instruction of CPI introductory and advanced courses for all Dover AFB.
  • Mentored new instructors and taught courses regularly.
  • Ensured timely and accurate written course material while conveying appropriate level of understanding for both entry and intermediate level personnel in areas of Lean and Six Sigma.
  • Supervised 22 new instructors through lesson plan development, classroom preparation, evaluation and continual feedback of performance using Air Force established criteria.
  • Personally taught over 700 Department of Defense personnel on value added analysis, the process of identification and elimination of waste and practical problem solving techniques.
  • Ensured availability and accuracy of necessary equipment and resources.

08/2003 to 04/2007
Avionics Flight Chief United States Air Force (Active Duty) City, STATE,
  • Supervised 27 Active Duty Air Force, Reserve, and Civilian personnel interspersed throughout three sections.
  • Managed all administrative and operational issues.
  • Directed, scheduled, and coordinated all aircraft defensive system and back shop aircraft flight control, communication, and navigation system maintenance.
  • Ensured compliance of all safety and security regulations and procedures.
  • Recognized and promoted Maintenance Resource Management tools and techniques.
  • Evaluated and reported individual performance.
  • Regularly communicated, orally and in writing, strengths and weakness of subordinates in performance reports and during regular and special feedback sessions.
  • Verified individual training completion and documentation ensuring compliance with Air Force instructions and technical orders.
  • Incorporated Lean tools, Continuous Process Improvement concepts, and Six Sigma theories into everyday operations.
  • Expertly orchestrated multiple "in-house" Lean events that instilled standard work and sustainable process improvement.

Education
Expected in December 2016 to to
Bachelor of Science: Industrial Management and Applied Engineering
Southern Illinois University - Extended Campus (Dover AFB, DE)
GPA:
Industrial Management and Applied Engineering Magna Cum Laude
Expected in December 2008 to to
Associate of Applied Science: Avionics Technologies
Community College of the Air Force - Varied Locations,
GPA:
Avionics Technologies
Expected in June 1990 to to
H.S. Diploma:
Indian River High School - Chesapeake, VA
GPA:
Expected in June 2006 to to
Lean Advancement initiative "Lean Academy" - University of Alabama Huntsville:
- ,
GPA:
Expected in February 2007 to to
*Standard Aero:
- ,
GPA:
Expected in May 2008 to to
*Performance Metrics *Continuous Process Improvement *Value Stream Mapping *Maintenance Repair and Overhaul - University of Tennessee:
- ,
GPA:
Expected in December 2008 to to
*U.S. Army Lean Six Sigma Black Belt:
- ,
GPA:
Expected in October 2009 to to
*Lean Applied to Business Practices - University of Tennessee:
- ,
GPA:
Expected in July 2010 to to
*Villanova University Lean/Six Sigma Master Certificate:
- ,
GPA:
Expected in December 2011 to to
*U.S. Air Force Smart Operations for the 21st Century Black Belt Academics:
- ,
GPA:
Boeing Lean+ Value Stream Mapping

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Resume Overview

School Attended

  • Southern Illinois University
  • Community College of the Air Force
  • Indian River High School

Job Titles Held:

  • Management & Program Analysis (series GS-0343)
  • Continuous Process Improvement Manager
  • Avionics Flight Chief

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • H.S. Diploma
  • Lean Advancement initiative "Lean Academy" - University of Alabama Huntsville
  • *Standard Aero
  • *Performance Metrics *Continuous Process Improvement *Value Stream Mapping *Maintenance Repair and Overhaul - University of Tennessee
  • *U.S. Army Lean Six Sigma Black Belt
  • *Lean Applied to Business Practices - University of Tennessee
  • *Villanova University Lean/Six Sigma Master Certificate
  • *U.S. Air Force Smart Operations for the 21st Century Black Belt Academics

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