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Professional Summary
Continuous Process Improvement / Practical Problem Solving specialist with 21 years of product and process improvement.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
2011 to 03/2017
Management & Program Analysis (series GS-0343)Benefitfocus – Dallas, TX,
Management & Program Analysis (Civil Service series GS-0343, USAF Ret.)
Task prioritization professional, managed the Continuous Process Improvement (CPI) training program, facilitated process improvement project teams/rapid improvement events, organized and delivered monthly briefings to senior leadership.
Briefings included status on sustainment of completed events, ongoing CPI initiatives, personnel training and the upcoming event schedule.
Excelled in oral and written communication to leadership, peers, and subordinates.
Considered resident expert in Microsoft products Excel, Project, Publisher, PowerPoint and SharePoint.
Facilitated "Strategic Alignment and Deployment" sessions addressing the Mission, Vision, Goals and Objectives at the Wing, Group, and Squadron levels.
Steered leadership through the establishment of strategies, goals, and objectives using Lean, CPI and facilitation tools.
Expertly developed communication plan to base populous and higher headquarters.
Instructed and mentored new Process Improvement facilitators in upgrade training during Rapid Improvement Events (RIE) that employ team-building techniques, intricate practical problem solving concepts and many other Lean and Six Sigma CPI theories.
04/2007 to 11/2010
Continuous Process Improvement ManagerUnited States Air Force (Active Duty) – City, STATE,
Served as primary process improvement team facilitator and mentor for facilitators in upgrade training.
Led office of five active duty Airman dedicated to process improvement initiatives
Coordinated the development and instruction of CPI introductory and advanced courses for all Dover AFB.
Mentored new instructors and taught courses regularly.
Ensured timely and accurate written course material while conveying appropriate level of understanding for both entry and intermediate level personnel in areas of Lean and Six Sigma.
Supervised 22 new instructors through lesson plan development, classroom preparation, evaluation and continual feedback of performance using Air Force established criteria.
Personally taught over 700 Department of Defense personnel on value added analysis, the process of identification and elimination of waste and practical problem solving techniques.
Ensured availability and accuracy of necessary equipment and resources.
08/2003 to 04/2007
Avionics Flight ChiefUnited States Air Force (Active Duty) – City, STATE,
Supervised 27 Active Duty Air Force, Reserve, and Civilian personnel interspersed throughout three sections.
Managed all administrative and operational issues.
Directed, scheduled, and coordinated all aircraft defensive system and back shop aircraft flight control, communication, and navigation system maintenance.
Ensured compliance of all safety and security regulations and procedures.
Recognized and promoted Maintenance Resource Management tools and techniques.
Evaluated and reported individual performance.
Regularly communicated, orally and in writing, strengths and weakness of subordinates in performance reports and during regular and special feedback sessions.
Verified individual training completion and documentation ensuring compliance with Air Force instructions and technical orders.
Incorporated Lean tools, Continuous Process Improvement concepts, and Six Sigma theories into everyday operations.
Expertly orchestrated multiple "in-house" Lean events that instilled standard work and sustainable process improvement.
Education
Expected in December 2016
Bachelor of Science: Industrial Management and Applied Engineering Southern Illinois University - Extended Campus (Dover AFB, DE) GPA: Industrial Management and Applied Engineering Magna Cum Laude
Expected in December 2008
Associate of Applied Science: Avionics Technologies Community College of the Air Force - Varied Locations, GPA: Avionics Technologies
Expected in June 1990
H.S. Diploma: Indian River High School - Chesapeake, VA GPA:
Expected in June 2006
Lean Advancement initiative "Lean Academy" - University of Alabama Huntsville: - , GPA:
Expected in February 2007
*Standard Aero: - , GPA:
Expected in May 2008
*Performance Metrics
*Continuous Process Improvement
*Value Stream Mapping
*Maintenance Repair and Overhaul - University of Tennessee: - , GPA:
Expected in December 2008
*U.S. Army Lean Six Sigma Black Belt: - , GPA:
Expected in October 2009
*Lean Applied to Business Practices - University of Tennessee: - , GPA:
Expected in July 2010
*Villanova University Lean/Six Sigma Master Certificate: - , GPA:
Expected in December 2011
*U.S. Air Force Smart Operations for the 21st Century Black Belt Academics: - , GPA: Boeing Lean+ Value Stream Mapping
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Resume Overview
School Attended
Southern Illinois University
Community College of the Air Force
Indian River High School
Job Titles Held:
Management & Program Analysis (series GS-0343)
Continuous Process Improvement Manager
Avionics Flight Chief
Degrees
Bachelor of Science
Associate of Applied Science
H.S. Diploma
Lean Advancement initiative "Lean Academy" - University of Alabama Huntsville
*Standard Aero
*Performance Metrics
*Continuous Process Improvement
*Value Stream Mapping
*Maintenance Repair and Overhaul - University of Tennessee
*U.S. Army Lean Six Sigma Black Belt
*Lean Applied to Business Practices - University of Tennessee
*Villanova University Lean/Six Sigma Master Certificate
*U.S. Air Force Smart Operations for the 21st Century Black Belt Academics