Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Microsoft Office applications, to include Office 2008 and earlier versions, IRS, e3Enforce, Open Source, TPX, TECS, NCIC, i2 Analyst Notebook, ArcGIS, BPETS, ATS-L, ATS-P, ATS-N, Avalanche, IDS, IOFS, Photoshop, and Element
Accomplishments
Experience
Management and Program Analyst, 07/2009 to Present Department Of Labor – Peoria, IL,
Active Clearance: Top Secret Oversees Developed and manage all aspects of the largest Confidential Human Source Program (CHS) in Customs and Border Protection (CBP) Oversees Serves Subject matter expert for Office of Intelligence (OI) officials with the development and creation of an agency wide CHS Program Evaluate and provide recommendations on current and new policy initiatives Possess intimate knowledge of the Informant Guidelines and Policy Adhere to and enforce the Informant Guidelines and Policy, by ensure all handlers are operating within the boundaries of the current guidelines and policies, to maintain compliancy Identify timelines and initiate all action items necessary to facilitate Semi-Annual reviews and to obtain Requests for Payments and authorizations for Significant Public Paroles and Otherwise Illegal Activity Resolve any issues that arise with the CHS Program in an effective and efficient manner Coordinate between CBP offices, to include Law Enforcement Parole Unit, Headquarters Informant Control Coordinator, and the National Finance Center Developed training requirements for the CHS Program and provide training to current and new source handlers Collect quantitative and qualitative information using various software and databases to analyze, produce and disseminate products and evaluations to high level management officials Possess a broad knowledge of regulations and procedure for Immigration Benefits Provide assistance to senior specialists in collection of intelligence information from available resources; to include running data inquiries and reports utilizing MS Access Navigate agency database systems; IRS, Clear, e3Enforce, Open Source, Automated Targeting System Passenger (ATS-P), Automated Targeting System Land (ATS-L), Automated Targeting System Narcotics (ATS-N), Intelligence and Operations Framework Systems (IOFS) for intelligence collection for carrying out various aspects of a specific projects or program activities Develop, analyze, and provide intelligence briefings Develop and maintain points of contact within the intelligence community, local, state and federal law enforcement agencies (foreign and domestic) Develop and plan intelligence driven operations Create and maintain maps of Aliens Smuggling Organizations and Drug Trafficking Organizations using ArcGIS program Create and produce intelligence slides using Photoshop and Element program for the national Information Display System (IDS) Establish, maintain, and update area, organizational and subject target folders Compile monthly reports, Assault Timeline, drug seizures, apprehensions, agent assaults, and bandit activity, based on statistical data for high level end users including the Consul General of Mexico Gather and analyze intelligence data and research to develop, produce and disseminate intelligence products Process and evaluate volumes of intelligence information from a variety of sources, to include verifying the accuracy of intelligence data Update, maintain, and analyze intelligence information databases.
Staff Assistant, 11/2007 to 05/2009 Alachua County, Fl – Gainesville, FL,
Provided support for high ranking officials Trained new and existing employees Developed and maintained step-by-step mission support procedures for training purposes Created and maintained Emergency Notification Roster Maintained and supported internal administrative policies and procedures Prepared, monitored, and distributed memorandums, letters, and correspondence Managed and organized conference details for senior officials, to include lodging, conference space and agenda.
Branch Administrative Assistant, 05/2007 to 07/2007 Idi Distributors – Indianapolis, IN,
Operated phone system, created and maintained office files Operated interoffice computer systems, which included Excel and Word documents Managed accounts payable and receivable documentation Customer service responsibilities Maintained and entered load documentation into interoffice computer programs.
Service Agent / Action Team Leader / Hazardous Material Inspector, 09/2004 to 05/2007 DHL – City, STATE,
Developed, scheduled, and led team building meetings as the Action Team Leader, which was developed and completed using Power Point presentations, Outlook calendar, and Excel and interoffice programs Oversaw communication between dispatch, contract couriers, interoffice personnel, and customers Collected and submitted revcon (revenue) airway bills into the DHL Excel and Macro document files Conducted monthly safety meetings; created and maintained monthly safety reports as the Safety coordinator HAZMAT certified and proficient in the Pilot Notification Form (PNF) Trained all relevant employees in handling and transporting Hazardous Materials Maintained and submitted Out Bound HAZMAT alerts and maintained corresponding interoffice files, which was accomplished through Excel spreadsheets and inter-company e-mail Monitored and maintained the Remote Air Bill Errors Summary screens, which was documented on various Macro programs Processed international shipments (WPX) Trained peers in WPX processing and PNF program Submitted COD's and Paid in Advance (PIA) accounts and maintained relevant log books Processed USPS freight Provided positive interaction with over 50 customer per day (on average), both in person and telephonically.
Education
Bachelors of Science: Criminal Justice, Expected in 2009 ITT Technical institute - Tucson, Arizona GPA: GPA: 4.0 Criminal Justice GPA: 4.0
AA: Liberal Arts Business, Expected in 2006 Pima Community College - Tucson, Arizona GPA: Liberal Arts Business
AA: General Studies, Expected in - , GPA: General Studies
AGEC-A Certification: , Expected in - , GPA:
Interests
Outstanding Scholar with a 4.0 GPA
*Val-Victorian of Bachelors program
*Member of Phi Theta Kappa
*Received Tucson Sector Employee of the Quarter for 2008
Additional Information
AWARDS, ACHIEVEMENTS, and SKILLS: Outstanding Scholar with a 4.0 GPA Val-Victorian of Bachelors program Member of Phi Theta Kappa Received Tucson Sector Employee of the Quarter for 2008
Skills
accounts payable and receivable, administrative, Photoshop, Analyst, agency, Benefits, Customer service, databases, database, documentation, e-mail, Finance, IDS, Law Enforcement, team building, Team Leader, letters, Materials, meetings, MS Access, Excel spreadsheets, Excel, Microsoft Office applications, Office, Outlook, Power Point, Word, organizational, personnel, phone system, policies, presentations, research, Safety
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School Attended
ITT Technical institute
Pima Community College
Job Titles Held:
Management and Program Analyst
Staff Assistant
Branch Administrative Assistant
Service Agent / Action Team Leader / Hazardous Material Inspector
