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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Mainframe Operations/ Mainframe Support Analyst

  • Experienced and results-focused information technology professional with demonstrated expertise in mainframe / midrange operations, support services, utilizing strategies to maximize business and IT support strategies.
  • Demonstrate a proven background in IT mainframe operations, and a support initiatives.  Easily establishes rapport with individuals from diverse backgrounds and professional levels, demonstrating high energy, positive attitude and a strong work ethic with integrity.
  • Consistently delivers exceptional results within established time using keen abilities in strategic thinking, innovative problem-solving, discipline and flexibility. Exhibits consultative leadership qualities and proven technology-driven concepts coupled with infrastructure reliability, effective and reliable business continuity, and emerging technology platforms.  Extensive knowledge and experience in computer operations in a multi- platform environment.  Accomplished in IBM JCL, MVS, JES2, Abend Resolution, Mainframe and Midrange operations, AS400 and Helpdesk.
  • Can work independently or as part of a team.  Experienced working with systems and applications engineers as well as vendors.  Experienced with working with incident, problem, ticketing tools such as service now, remedy, etc.
Certifications

Certificate, Operation Development, E.D.S. Technical School, Piano, TX.              

A+  Certified IT Technician,  Millennium Solution Focus, Bloomfield,  NJ.  

Network+  Certified,  Millennium Solution Focus, Bloomfield, NJ.   

Work History
Conduent Incorporated - Mainframe Support Analyst
Carol Stream, IL, 06/2012 - 02/2017
  • Ability to communicate effectively with senior business unit and IT managers as well across the various technical teams throughout the Firm. Ability to lead and facilitate global conference calls relating to problem triage, acting as the primary focal point of escalation, showing a keen understanding of how problems and issues in one area could potentially impact others. Ability to analyze process and procedure, identifying weaknesses or deficiencies, and to implement improvements along with organizational skills: ability to prioritize team assignments and workflow, ensuring that Data Center services are performed to the highest standard.
  • Self-motivator, Team Player: ability to build effective relationships across all departments and levels, Worked in conjunction with the datacenter shift manager in the running of the 24x7 global datacenter.  
  • Monitored all batch flow processing and ensure completion in a timely fashion. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly, Level 1 and Level 2 support and resolution for all batch job abends.
  • Tracked incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Datacenter management when necessary plus monitor real time performance of the mainframe environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
  • Performed scheduled and unscheduled system shutdown and start-up (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.  Plus perform and verify system configuration changes as specified during weekend maintenance / shutdown periods.
  • Worked with Word, Excel and Sharepoint 2010 maintaining Weekend Maintenance Timeline.       
  • Monitored hardware environment with IBM mainframe, EMC, STK, and HDS disk subsystems, STK/SUN tape.
  • Monitor and perform support for 70,000 batch jobs per day, 24 x7x 365 in an MVS/JES2 environment.
  • Level 1 and 2 support and resolution for all batch abends; JCL and VSAM debugging skills required. 
  • Monitored realtime performance of mainframe computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
  • Performed scheduled and unscheduled IPLs using the HMC (Hardware Management Console) and environmental verifications after IPL is complete.
  • Performed and verify system configuration changes as specified during weekend shut down periods and ad-hoc on development machines as requested.
  • Tracked all outages/incidents which adversely affect the stability of the mainframe. Notification and escalation of events delaying and/or having a major impact on the completion of batch critical path(s) and report delivery.
  • Incident Management - managed batch and real-time incidents to resolution.   
  • Problem Management - followed up on incidents to determine root cause. 
  • SLA Management - ensured BU requirements are met. Communicating delays and Senior level reporting.

Barr Engineering - Field Technician
Ann Arbor, MI, 07/2010 - 06/2012
  • To provide Break-Fix services for IBM, SONY AND DELL business and consumer customers.  
  • Troubleshooting laptop and desktop computers, working with remote techs to resolving computing issues for the customer.
  • Installing operating systems while assisting the customer with basic computing needs.
International Gaming Technology Inc. - Computer Information Technician
Boston, MA, 01/2010 - 03/2010
  • Data collection for the Verizon project using DCM/OSPI software through Windows Mobile device.
  • Entering data to a high degree of accuracy into predefined forms generated by software which runs in a Windows Mobile environment on Motorola handhelds.
U.P.S./Alliance Sourcing Network - Production Control Tech
City, STATE, 02/2008 - 11/2009
  • Reduced manual interventions and minimized window (critical system) down time, thereby allowing production processing to run its fullest potential.
  • Managed the production and test workload using the ESP scheduling package, ensuring the successful completion of all batch work using MVS JCL, SAVERS, and TSO.
  • Troubleshoot and resolve all abends and/or escalate to the appropriate personnel via telephone, email or abend tickets.
  • Assisted with all IPLs by controlling the job flow insuring that no jobs interfere with or delay the IPL window.
  • Manage the Production and Test workload using the ESP scheduling package, ensuring the successful completion of all batch work using MVS JCL, SAVERS, and TSO.
  • Troubleshoot and resolve all abends and/or escalate to the appropriate personnel via telephone, email or abend tickets.
  • To assist with all IPLs by controlling the job flow insuring that no jobs interfere with or delay the IPL window.
Pfizer/CompuCom Systems Inc - Computer Operator
City, STATE, 10/2006 - 07/2008
  • Prepared and submitted production batch jobs daily and weekly using Ca7, monitor mainframe processing.
  • Identify abends and take corrective action.
  • Make sure Cics regions are available as needed.
  • Also run DB2 production backup and Ca7 Production jobs, both daily and weekly on MVS.
  • Prepared and submitted jobs on multiple As400 systems.
  • Ran daily backups, Robots Jobs and IPL multiple AS400 Systems.
  • Identify abends and take corrective actions.
  • Create peregrine tickets as needed.
  • Training As400 operators remotely on batch production and test work.
Sony Corporations - Computer Systems Associate
City, STATE, 02/2001 - 07/2006
  • Provided first level operational /technical support in a multi-system environment.
  • Monitored system consoles, servers, ensuring network availability and addressed bottle necking.
  • Ensured that CICS regions were brought up and taken down on time.
  • Open and close CICS files when necessary.
  • Start and Monitor nightly batch cycles, and backups.
  • Performed IPL on the IBM S/390 and AS400.
  • Report hardware outrages via remedy.
Electronic Data System - Advance Computer Operator
City, STATE, 06/1985 - 11/2001
  • Executed nightly batch cycles, test jobs as well as system backups ensuring accuracy.
  • Troubleshoot production problems and resolved them in a timely fashion.
  • Directed major situations to the appropriate support groups/site manager.
  • Transmitted and received files via NDM RJE.
  • Responsible for setups, submission, balancing and ABEND resolution of production jobs,ensuring that the job cycle was completed successfully and on time.
  • Assisted programmers as well as customers in accomplishing their task in a timely and professional manner.
  • Transmitted files, inserted overrides, and performed catalog maintenance, reruns and cancellation of jobs as requested and needed.


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    Job Titles Held:

    • Mainframe Support Analyst
    • Field Technician
    • Computer Information Technician
    • Production Control Tech
    • Computer Operator
    • Computer Systems Associate
    • Advance Computer Operator

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