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mainframe production support consultance resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Proficient Mainframe programmer analyst with more than 10.05 of experience in Mainframe hosted applications systems.
  • Extensive experience in the healthcare domain – payer that includes Claims Processing and Adjudication, Payer capitation, Billing, Enrollment. Extensive Knowledge in requirement gathering, analysis, design, development, implementation, testing, integration deployment, documentation, maintenance and of Mainframe applications.
  • Ability to multi-task work across different applications. Diverse work experience with different functionalities of the application, with Development and Production Support projects.
  • Hard working with excellent analytical and proven client interaction skills.
  • Excellent leadership qualities with motivational skills.
  • Expertise in performance tuning for Mainframe applications.
  • Experience working on the project built using the Agile Methodology. Involved in the estimate planning, design discussions and scrum meetings for the project.
Skills
  • Cobol, JCL, CICS, EZYTRIVE, REXX, Stored Procedure
  • CICS, IDMS-Online, IMS-DC
  • IBM DB2, IDMS, IMS-DB, SQL, VSAM,QSAM
  • MQ Series
  • ISPW, TOPAZ, TSO/ISPF, FILE-AID, SPUFI, QMF, FTP
  • Expeditor, Abend-AID
  • PANVALET, CHANGMAN
  • IDCAMs, SORT Utilities
  • JIRA project tracking tool (Agile), Service Now, CA Service Desk
  • JMR, Detector
Work History
Mainframe Production Support Consultance, 11/2018 to Current
Cognizant Technology SolutionsWilmington, NC,

Project Description:

  • Humana Inc. is leading healthcare payer in USA. Automated enrollment application accepts member and group information from different vendor and processed and send member detail information to platform CI(Medicare/Medicaid) and MTV(Commercial)

Roles and Responsibilities:

  • Increased customer satisfaction by resolving Production issue in Automated Enrollment System like production error, Critical issue that impact production and quick fix of issue in Application using COBOL, DB2, VSAM, QSAM, STORED PROCEDURE, CICS, SQL and etc. Mainframe Technics.
  • Led offshore and onshore team in delivery of all critical issue in Automated enrollment Application, resulting in good quality of resolution.
  • Represents team on priority 1/2/3 tickets calls and strive to resolve issues and stabilize application to ensure minimum downtime.
  • Gain detailed knowledge of all business flows, application architecture and hardware configuration for supported applications.
  • Saved $ amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Ensures support requests, clarify tickets, Ad-hoc queries, support to external applications are allocated within team and track its completion/resolution.
  • Created weekly status report/Monthly status report and presented with of client and business.
Lead Mainframe Developer, 08/2017 to 11/2018
Brown Brothers HarrimanChicago, IL,

Project Description:

  • Anthem Inc. is leading healthcare payer in USA. WGS Claims plays Major role in claim adjudication. Claim is itemized statement of services and cost from health care provider submitted to health insurer for payment.
  • Claims SSCR is maintenance team which receives Small enhancement requests from Claims processing & adjudication area.

Roles and Responsibilities:

  • Analysis and Understanding requirements & functional specifications for SSCR request.
  • Prepare and conduct technical design document and walk through of document to all stakeholders.
  • Knowledge Transfer to offshore team with business functionality and new requirements.
  • Development of new batch programs using COBOL, IMS, DB2, SORT utilities.
  • Debugging and implementing system using IBM Debug tools.
  • Involved in preparing test plans for Independent Unit testing and System testing.
  • Impact analysis for requirement changes, finding affected list of programs and homogeneous implementation.
  • Log JIRA for testing defects identified and track till it is closed.
  • Involve in monthly release activity.
  • Status Reporting and Responsible for final delivery.
  • Work in Agile Methodology.
Mainframe Developer, 12/2009 to 08/2017
Atos Syntel (Formerly Knows As Syntel INC)City, STATE,

Project Description:

  • Humana Inc. is leading healthcare payer in USA. Service Fund plays major role in number of physician payment and accounting processes, including claim payment, claims expense, capitation calculation, capitation payment, and reconciliation. It also helps determine reimbursement for ancillary providers such as hospitals, skilled nursing facilities and home health agencies.

Roles and Responsibilities:

  • Analysis and Understanding requirements & functional specification project in service fund application.
  • Prepare and conduct Functional requirement/VSR and walk through of document to Client and Business stakeholders.
  • Development of new batch/Online programs sing COBOL, IDMS, DB2, CICS, SORT utilities, EZYTRIVE, VSAM.
  • Debugging batch and online program using Expeditor tool.
  • Involved in preparing test plans for Independent Unit testing and System testing.
  • Impact analysis for requirement changes, finding affected list of programs and homogeneous implementation.
  • Log JIRA for testing defects identified and track till it is closed.
  • Develop tools using REXX in system to avoid manual work.
  • Saved $ amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Work in waterfall methodology.
Education
Bachelor in Engineering : Computer And Science, Expected in 05/2009
Godavari College of Engineering - Jalgaon , Maharashtra , India,
GPA:
Accomplishments
  • Supervised team of [Number] staff members.

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Resume Overview

School Attended

  • Godavari College of Engineering

Job Titles Held:

  • Mainframe Production Support Consultance
  • Lead Mainframe Developer
  • Mainframe Developer

Degrees

  • Bachelor in Engineering

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