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Mailroom Clerk Resume Example

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SD
MAILROOM CLERK
Professional Summary

Production-driven Mail room clerk successful in fast-paced environments and ready to take next career step as a supervisor support specialist. Highly receptive to customers' needs and adept in diplomatically resolving grievances or complaints. Expert in post office operations.

Safety Officer securing facility staff and visitors. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills.

Personable secretary with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional capable of adapting quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in record keeping and report writing.

Skills
  • Post office operations
  • Handling and sorting mail
  • Fee collection
  • Process Improvement
  • Problem-solving skills
  • Workplace safety
  • Production goal setting
  • Sorting and labeling
  • Excellent time management
  • Supply chain and resource management
  • Data entry
  • MS Office
  • Strategic planning
  • Scheduling
  • Accounts payable and receivable
  • Payments posting
  • Account management
  • Sales and marketing
  • Project organization
  • Technical assistance
  • Loading and unloading
  • Performance tracking and evaluations
  • Evidence storage
  • Building security
  • Self-defense tactics
  • Traffic control
  • Fire prevention
  • Local and state laws
  • Perimeter patrol
  • Report writing
  • Emergency response
  • Property patrol
  • Good judgement
  • Reasoning
  • Lower body strength
  • Stamina
  • Awareness to reactions
  • Stress tolerance
Work History
02/2013 to 04/2019Mailroom ClerkSt Francis Hospital | Federal Way, United States
  • Weighed letters and packages and calculated costs based on classification, weight and destination
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
  • Picked products for specific routes according to pick sheets
  • Supervised material flow, storage and global order fulfillment
  • Maintained accurate stock records and schedules
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
  • Estimated weights, heights and centers of balance to make precise placements
  • Led cross-department initiatives to develop and pursue cost reduction programs
  • Reported carrier-performance metrics and monthly costs reports to executive team
  • Divided cargo received by account Number and intended location
  • Established long-term customer relationships through prompt and courteous service
  • Picked up incoming stock and delivered materials to designated locations
  • Conducted monthly inventories of raw materials and components on work floor
  • Placed mail into appropriate PO boxes
  • Operated mail processing equipment and manually sorted mail
  • Delivered mail to residents and business within assigned area
  • Weighed parcels, calculating costs based on type, total weight, and final destination
11/2017 to 01/2018Front Office SecretaryHabitat For Humanity | Spokane, WA
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept reception area clean and neat to give visitors positive first impression
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Received and routed business correspondence to correct departments and staff members
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities
  • Handed client correspondence and tracked records to foster office efficiency
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Input customer data into system using windows software, adhering to all procedures to keep information private
  • Achieved results in ambiguous environment with high level of accuracy and attention to detail
  • Proofread and typed correspondence for business leaders
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters
  • Monitored office supply use and stock levels, placing replenishment orders as needed
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters
06/2016 to 10/2016Maritime Security OfficerAmerican Guard Services Inc. | Seattle, WA
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Improved quality processes for increased efficiency and effectiveness
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Provided top-notch protection for traveling public by conducting tests for explosives residue
  • Reported suspicious activities and persons to law enforcement
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Authorized entrance papers and granted or denied entrance to building
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
  • Responded immediately in emergency situations, applying CPR and First Aid training
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Reported irregularities such as fire and safety hazards to maintenance
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets
  • Checked identification of all persons entering and exiting facility
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Identified violators and escorted departing personnel to guard against theft of property
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Provided excellent service to guests and employees
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Permitted entry with escort for approved persons into secure locations
  • Resolved complaints and issues involving both guests and employees
  • Checked and verified photo identification prior to granting facility access
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
  • Patrolled and monitored property areas via bicycle and company vehicle
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
Education
06/2011High School DiplomaTodd Beamer High School, Federal Way, WA
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Resume Overview

Companies Worked For:

  • St Francis Hospital
  • Habitat For Humanity
  • American Guard Services Inc.

School Attended

  • Todd Beamer High School

Job Titles Held:

  • Mailroom Clerk
  • Front Office Secretary
  • Maritime Security Officer

Degrees

  • 06/2011 High School Diploma

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