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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Teamwork
  • Reading comprehension
  • Written Communication
  • Basic math
Work History
Mailroom and Scanning Clerk, 08/2011 to 01/2021
Public Defender's Office Of Carlos J. MartinezCity, STATE,

Working as mail handler or mail room clerk for this law firm, which is a State of Florida position, received incoming mail, sorted interoffice mail, and dispatched outgoing mail.

Received, time stamped, then sorted out all mail coming in to this office.

Items which comprised Incoming Mail consisted of the following types:

  • Letters and packages sent to our assistant public defenders by criminal law clients mostly incarcerated and expected to go to trial or already convicted prisoners;
  • Signed release forms from these persons;, signed Applications for Indigent Status from these clients;
  • Letters and forms from the Florida Bar Associations;
  • Packets of reports and other legal documents from police agencies responding to Chapter 119 Letters sent by attorneys secretaries seeking documentation;
  • Direct Mail Solicitations from vendors
  • Invoices sent to our Business Office from vendors
  • Invoices sent to our Business Office from government agencies, outside law firms, physicians that our law firm consulted, etc.

Sorted Interoffice Mail documents and shelved these for courier delivery to branches outside of the main building; to attorneys, staff supervisors, investigators, and legal secretaries based inside our mail building by placing these items inside marked folders with division numbers and floor numbers and wings within these floors:

  • 5th Floor which consisted of Business Office, Appeals, and Executive Office;
  • 4th Floor West and East Divisions;
  • 3rd Floor for Early Representation Unit, Capital Litigation Unit, and 3 West Divisions;
  • 2nd Floor for East and West Divisions;

Folders containing items to these different floors and divisions were set up in upper deck of mailroom cart to be delivered by someone in Central Processing Unit once per day.

Outgoing Mail had once consisted mostly of Client Letters by Assistant Public Defender attorneys, mostly written by divisional secretaries. Later when the pandemic began, we began sending out Corona Virus Letters with special instructions to the clients. We also began sending out large batches of Applications for Indigent Status to Clients and Release Forms both sets of which were to be signed by clients; subpoenas as well were mailed out.

Personnel Payroll Tech/ Later HR Records Tech, 04/2001 to 11/2010
Miami Dade County Human Resources DepartmentCity, STATE,

From April 2, 2001 until October 2005, worked in the HR Payroll and Information Management Division as Personnel Payroll Technician in a position that was both technical and clerical. Also known as timekeeper, the beginning phase was mostly data entry, inputting mostly payroll codes such as annual leave, sick leave, holidays, night pay, overtime, together with numbers of hours.

We also processed retroactive pay for promotions and demotions, change of position, terminations and severances, etc. We also frequently processed changes based on handwritten change forms.

From mid-October 2005 until November 1, 2010, when I was laid off after they, the Board of County Commissioners, froze my job position, I worked as the HR Records Technician. In this job:

  • I processed records requests, often relying on microfilm records and compact disks wherein these were stored;
  • Assisted employees to view their own personnel records and medical records (mostly drug tests);
  • Processed verifications of employment requests received mostly via fax from mortgage lending agencies;
  • Processed and spot checked invoices for fees from Mt Sinai Hospital for the medical exams performed;
  • Scanned deletions for written reprimand forms of employees.
Sears Sales Associate, 09/1997 to 03/2001
Sears, Roebuck, And Co.City, STATE,
  • Solved customer challenges by offering relevant [Type] products and services.
  • Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Unit 8065 was run as an auxiliary facility where spare parts for appliances were stored; We also had an in-house service section in which our technicians repaired vacuum cleaners, microwave ovens, television sets, video camcorders, vcrs. We also had technicians who made housecalls to fix broken refrigerators, washing machines, and dryers.

My part of the job regarding services involving taking in the appliances, tagging them, documenting a repair order in the computer system, and taking in the broken appliance for repair. When it was time to return to the customer the repaired item, we'd take the claim taken and bring it back to return to the customer.

Education
Bachelor of Arts: Graphic Design, Expected in 05/1981
University Of Miami - Coral Gables, FL,
GPA:
High School Diploma: , Expected in 05/1977
Deerborne High School - Coral Gables, FL,
GPA:

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Resume Overview

School Attended

  • University Of Miami
  • Deerborne High School

Job Titles Held:

  • Mailroom and Scanning Clerk
  • Personnel Payroll Tech/ Later HR Records Tech
  • Sears Sales Associate

Degrees

  • Bachelor of Arts
  • High School Diploma

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