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Mail Services Clerk Resume Example

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MAIL SERVICES CLERK
Professional Summary

Enthusiastic Mail Service Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Develops a clear understanding of daily processes. Motivated to learn, grow and excel within any Company.

Skills
  • Sorting and labeling
  • Process Improvement
  • Handling and sorting mail
  • Route management
  • Customer relations
  • Able to lift and carry up to 50 pounds
  • Teamwork and contribution
  • Team-oriented and dependable
  • Proactive and team player
  • Quick learner
  • Computer proficient
  • Professional telephone demeanor
Work History
10/2019 to Current
Mail Services ClerkUniversity Of Missouri-Kansas City – Kansas City, MO
  • Helped customers by carrying oversized parcels to various departments on campus.
  • Distributes mail on foot to departments, staff, students and various departments and or houses off-campus.
  • Sorts and places mail into mailboxes with high levels of accuracy.
  • Develope team communications and information amongst departments.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with customers to understand requirements and provide exceptional service.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items onto van to avoid damage to parcels during delivery.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Picked up incoming mail from Postal Service and delivered materials to designated locations.
08/2015 to 10/2019
Data Entry - Remittance ProcessorCommerce Bank – Kansas City, MO
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered financial data into the Company's accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Maintained 100% accuracy while processing payments.
  • Entered figures using 10-key to compute data quickly.
  • Entered numerical data into databases in a timely and accurate manner. Input all documents into the records management system.
  • Checked the accuracy and integrity of files and resolved errors. Handles the daily processing of remittance accounts.
  • Opens and or sorts mail for daily data entry processing.
  • Reviews checks for acceptable content in order to determine processable and non-processable items.
  • Makes appropriate decisions according to the customer and departmental procedures within the required time frames to meet daily processing deadlines.
  • Good organizational skills and detail-oriented.
  • Able to maintain monthly stats on a monthly basis monthly stats with exceeds and above and beyond with no errors.
  • Assisted the Project Team with ways to improve the new OpenText processing system.
05/2014 to 06/2015
​Operations Correspondence ProcessorAdecco Staffing/AIG – Overland Park, KS
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Researched and updated all the required materials needed for firms and partners.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responded to customer requests via telephone and email.
  • Service accounts using multiple operating systems.
  • Comminuted with Management and other departments concerning the accuracy of files being delivered.
  • Inspected inbound and outbound documents for compliance with established industry standards, company policies, and procedures.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Managed and archived quality documentation and participated in internal and external quality audits.
08/1989 to 08/2014
Transaction Team Specialist IIJPMorgan Chase Retirement Plan Services/ACI – Kansas City, MO
  • Entered details such as payments, account information and call logs into the computer system.
  • Developed a new process for employee evaluation which resulted in marked performance improvements.
  • Verified data integrity and accuracy.
  • Copied, logged and scanned supporting documentation.
  • Researched and updated all the required materials needed for firms and partners.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Responded to customer requests via telephone and email.
  • Analyzed payroll reports and ensured data integrity while compiling data for clients.
  • Processed complex plans related to participant loans, withdrawals, terminations on the record-keeping system.
  • Reviewed accounts for discrepancies and made adjustments as necessary.
  • Subject Matter Expert in coaching and mentoring less tenured professionals during meetings testing and projects.
  • Worked with various departments while facilitating transactions.
Education
05/1985
High School Diploma
Lincoln Academy - Kansas City, MO
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Resume Overview

Companies Worked For:

  • University Of Missouri-Kansas City
  • Commerce Bank
  • Adecco Staffing/AIG
  • JPMorgan Chase Retirement Plan Services/ACI

School Attended

  • Lincoln Academy

Job Titles Held:

  • Mail Services Clerk
  • Data Entry - Remittance Processor
  • ​Operations Correspondence Processor
  • Transaction Team Specialist II

Degrees

  • High School Diploma

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