mail processing clerk resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Motivated to learn, grow and excel in [Industry].

  • Problem-solving skills
  • Great customer service skills
  • MS Office
  • Relationship development
  • Operational improvement
  • Problem resolution
  • Strong leadership skills
Work History
11/2018 to Current Mail Processing Clerk Broadridge | Indiana, PA,

Responsible for sorting and preparing mail for distribution by a mail carrier. Assist in loading mail carrier vehicles. Unload vehicles at the end of shift and properly file mail that could not be delivered. Answer questions regarding mail regulations and procedures, postage rates, and post office boxes. Explain regulations, policies, or procedures. Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail. Prepare documentation for contracts, transactions, or regulatory compliance. Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies. Provide customers with assistance in filing claims for mail theft or lost or damaged mail. Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation. Post announcements or government information on public bulletin boards. Processes incoming and outgoing mail, sorting, and preparing the mail and packages for delivery. Inspects packages for proper postage. Inspects for contraband and weapons of mass effect. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system. Accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders. Keep money drawers in order, and record and balance daily transactions. Maintain financial or account records. Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage. Calculate shipping costs. Obtain signatures from recipients of registered or special delivery mail. Obtain written authorization to perform activities. Responding to customer claims and inquiries and providing information to the public regarding postal regulations. Determines special interests and refer customers to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed. Handles and processes customer purchases and returns relating to products and services and use a point of sale system. Assists customers with transactions. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances using the bulk mailing system. Checks and sets post office stamp-vending machines and postage meters. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms. In addition, may assign and clear accountable items. Distributes primary and one or more secondary schemes of incoming/outgoing mail by delivery point based on a knowledge of the distribution scheme established for the office, branch, or station.

03/2015 to 11/2018 Customer Service Advocate Customerhd | Raleigh, NC,

Ensure optimal level of transactions for customers and ensure absence of all issues. Prepare documents for customers and management and manage follow up. Provide support to managerial operations for customers. Develop training programs and ensure optimal level of performance for activities. Manage internal and external customer and provide necessary customer support. Administer all customer order, manage requests and resolve associate issues for customers. Monitor all customer inquiries and complaints and assist in effective resolution of same. Analyze customer issues, determine causes and initiate corrective actions. Coordinate with customer and ensure optimal level of customer services. Prepare records and monitor results of customer and associate departments. Prepare solutions and ensure retention of all customers and associate business. Analyze all issues of customers and new products and advocate appropriate resolutions from management. Ensure optimal level of customer services.

11/2014 to 03/2015 Machine Operator Stericycle Inc. | Dacono, CO,
  • Maximized productivity by keeping detailed production records and identifying hold-ups. Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands. Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly. Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues. Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components. Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations. Tended operating machinery to identify equipment malfunctions and locate sources of product defects. Identified malfunctions or failures by routinely monitoring and analyzing equipment operations. Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences. Supervised preventive and corrective maintenance processes, resulting in 100 percent efficency.
08/2010 to 05/2014 Customer Service Sales Assistant Cornerstone Building Brands | Dallas, TX,
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. Trained new employees on customer service, money handling and organizing strategies. Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships. Merchandised attractive shelf displays with current offerings to drive store sales. Conferred with customers to understand needs to make targeted product or service recommendations. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Maintained optimal financial controls by following loss prevention procedures and protecting cash assets. Used consultative sales approach to understand customer needs and recommend relevant offerings. Handled daily calls in a swift and timely manner to address customer inquiries and concerns. Drove operational improvements which resulted in savings and improved profit margins. Resolved operational problems, to improve operations and provide exceptional client support. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Developed team communications and information for team meetings. Resolved conflicts and negotiated mutually beneficial agreements between parties.
Expected in 05/2012 to to Associate Degree in Computer Technology | Computer And Information Systems Security Orangeburg Calhoun Technical College, Orangeburg, SC GPA:
Expected in 05/2007 to to High School Diploma | Hunter Kinard Tyler High School, Neeses, SC, GPA:

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Resume Overview

School Attended

  • Orangeburg Calhoun Technical College
  • Hunter Kinard Tyler High School

Job Titles Held:

  • Mail Processing Clerk
  • Customer Service Advocate
  • Machine Operator
  • Customer Service Sales Assistant


  • Associate Degree in Computer Technology
  • High School Diploma

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