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mail processing clerk resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Personable individual with strong organization skills, ability to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Skills
  • Federal guideline proficiency
  • Post office operations
  • Mailing restriction expertise
  • Handling and sorting mail
  • Computer proficiency
  • Customer Service
  • Microsoft Office
  • Critical thinking
  • Supervision
Work History
05/2021 to Current Unit Clerk Ascension Health | Addison, IL,
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Delivered clerical support by handling range of routine and special requirements.
  • Arranged discharges and patient transportations.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Prepared admissions charts and scanned records.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Received and routed laboratory results to correct clinical staff members.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered multi-line telephone system, provided information and directed calls.
06/2015 to Current Mail Processing Clerk Upc Insurance | Myrtle Beach, SC,
  • Tracking parcels and mail Accomplishments Hard worker.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
03/2015 to 06/2015 Phlebotomist Cibola General Hospital | Grants, NM,
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Reviewed patient records for accuracy and completeness.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
04/2014 to 12/2014 Phlebotomy Technician Franklin Retail Solutions | Saint George, UT,
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Obtained blood specimens by performing venipunctures and finger sticks 100 times per day.
11/2013 to 12/2013 Patient Care Technician Rush-Copley Medical Center | Naperville, IL,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assembled admissions pages and added new pages to patients' charts.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
09/2013 to 11/2013 Patient Care Assistant Chi Health | Federal Way, WA,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient lights to handle needs and enhance overall comfort.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
12/2012 to 09/2013 Patient Care Technician Rush-Copley Medical Center | Oswego, IL,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Supported patient admissions, discharges and transfers to promote team productivity.
06/2012 to 07/2013 Recreation Assistant City Of Santa Cruz | Santa Cruz, CA,
  • Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
01/2007 to 03/2011 Certified Nursing Assistant Arbor Company | Park Ridge, IL,
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
Expected in 11/2022 to to Associate Degree in Nursing | Nursing, All Essex County College, Newark, NJ GPA:
Expected in 06/2003 to to High School Diploma | Highland Regional High School, Blackwood, NJ GPA:
Accomplishments
  • Resolved product issue through consumer testing.
  • Improved customer-facing post office activities 100%.
  • Improved blood collection process by preparing supplies to match patient load.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5 staff members.

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Resume Overview

School Attended

  • Essex County College
  • Highland Regional High School

Job Titles Held:

  • Unit Clerk
  • Mail Processing Clerk
  • Phlebotomist
  • Phlebotomy Technician
  • Patient Care Technician
  • Patient Care Assistant
  • Patient Care Technician
  • Recreation Assistant
  • Certified Nursing Assistant

Degrees

  • Associate Degree in Nursing
  • High School Diploma

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