Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 15 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Inbound and Outbound Calling
  • Credit card processing
  • Key stakeholder relationship building
  • Money handling abilities
  • Receiving support
  • Retail store support
  • Stock management
  • Order Fulfillment
  • Product and Service Sales
  • Merchandising Knowledge
  • Problem-solving skills
  • Exceptional Customer Service
  • Multi-tasking strength
  • Merchandising understanding
  • Cash Handling
  • Cash register operations
  • Client Service
  • Sales Goals
  • Store Merchandising
  • Customer Complaint Resolution
  • Sales expertise
  • Complaint resolution
  • Good listening skills
  • Warehousing functions
  • Retail materials management
  • Administrative support
  • Recordkeeping strengths
  • Point of Sale Knowledge
  • Sales
  • Stocking and Replenishing
  • Relationship building
  • Cash register operation
  • Sales training
  • Loss prevention
  • Dining area maintenance
  • Shipment processing
  • Scheduling
  • Guest Services
  • Cleaning
Work History
11/2019 to Current
Mail Processing Clerk Broadridge Edgewood, MD,
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
  • Operated mail processing equipment and manually sorted mail
  • Delivered mail to residents and business within assigned area
  • Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and FedEx
  • Applied appropriate postage to outgoing mail using postage machine or mailing labels
  • Received, sorted and organized incoming mail, including letters and packages
  • Packaged items in boxes or envelopes and sealed
  • Organized and monitored mail supplies and general office supplies for mail room
  • Placed letters in individual mail slots for internal staff pickup
  • Processes incoming materials, including mail, publications, and directives. Determines full routing, number of copies required, and assigns due date for replies and follows up on over-due correspondence
  • Kept storage areas organized, clean and secure to fully protect company assets
  • Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products
  • Reviewed inventory reports and activity to ensure correct documentation
  • Transported inventory items to appropriate locations
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
  • Received and unpacked shipments and new equipment as directed
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Upsold postal services like insurance and tracking.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Helped customers by carrying oversized parcels inside residences.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorts all incoming and outgoing mail, routing incoming mail by general subject matter to approximately 450 delivery routes within the city.
  • Processes incoming materials, including mail, publications, and directives. Determines full routing, number of copies required, and assigns due date for replies and follows up on over-due correspondence.
  • Routes non-controlled materials to unit or units by addresses, office symbol, organization numeric code, or by subject-matter content.
  • Operates postal equipment, and office copiers.
  • Stock selection, stow, location survey, physical inventory, material handling, material examining and identifying, packing, and operating Material Handling Equipment (MHE).
  • Receives, unloads and processes incoming shipments. Checks accompanying documentation against container or packing labels. Follows established procedures in reporting over, short, misdirected, or damaged materials.
  • Packs and/or repacks a variety of items utilizing a wide variety of standard packing materials, methods and techniques. Determines appropriate method of packing based on the type of commodity/item to be packed.
  • Performs material receipt, storage, and issue operations in all warehouse locations.
  • Works independently to store and stage material properly; places material in appropriate designated areas for new receipts; items awaiting inspection; rejected items; and items pending transfer. issue, or disposal.
  • Uses computer and barcode equipment to process transactions for appropriate material data systems.
  • Loads and unloads material from trucks and other conveyances and moves material throughout warehouse areas. The incumbent independently operates Material Handling Equipment (MHE) in performance of this work.
  • Uses appropriate MHE for handling of material and takes action to ensure that material is properly secured pallets and protected from exposure to the elements.
  • Assembles items for shipment in the loading area according to information provided on the shipping requests and checks the condition of shipping containers prior to loading. Ensures shipments are properly loaded onto the right conveyances.
  • Counts types and quantities of items during inventories, and maintains tally listings during the count. Recounts or searches other storage locations to assist in determining the basis for over, short, or misplaced items.
  • Operates one or more types of material handling equipment such as standard type forklift with a lifting capacity of up to 15,000 pounds, warehouse tractor, or general-purpose vehicle
06/2016 to Current
Customer Service Rep/Driver Examiner II/Team Lead Fluor Corporation Farmers Branch, TX,
  • Addressed customer service inquiries quickly and accurately
  • Verifies applicants' eligibility for driver’s licenses; administers and grades written examinations on traffic laws; and, administers road tests to rate applicants' driving ability
  • Processes reinstatement transactions according to prescribed guidelines and prepares reports to document workload activities and account for licenses issued and fees collected
  • Assign tasks to team members including those that he/she will manage
  • Checks outgoing mail for proper address for licenses and sorts by destination and dispatches mail
  • Sorts and arranges materials (correspondence, reports, forms, license, etc.) for filing and files those materials that can be readily filed in alphabetical, numerical, or chronological order
  • Checks and verifies directory listings by comparison with original source, and annotates
  • Performs other clerical and manual duties related to receipt and delivery of mail
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
10/2014 to 06/2016
Administrative Assistant Spectrum Health Systems City, STATE,
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Sorts incoming mail into that which is to be opened and that which is to he delivered unopened.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Sorts mail to be delivered according to designated stops on a predetermined route.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Picks up material at mail point stops and sorts it for route delivery.
  • Processes outgoing mail by stuffing and sealing envelopes. Sorts mail by well-defined
    categories such as air mail, stop mail, special delivery, etc.
  • Logs data regarding outgoing mail for work count data and work measurement data.
  • Assists supervisor in maintaining special mail counts, cost, and other data required for special reports.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents from files, and other sources. various recurring reports, determining and modifying format, content, and frequency requirements.
  • Prepares and finalizes various recurring reports, determining and modifying format, content, and frequency requirements.
  • Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives
  • Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
  • Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits
  • Independently notes and follows-up on commitments made at meetings and conferences by staff members, and maintains supervisors calendar, coordinates meeting arrangements, and/or schedules meetings and/or conferences.
  • Schedules appointments and meetings, without prior approval, based on personal knowledge of workload and current issues, and coordinates with the supervisor as necessary.
  • Performs other clerical and administrative work in support of the office/organization.
  • Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office.
  • Uses varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents

Expected in
: Business Administration
Everest University - Tampa - Tampa, FL
Expected in
High School Diploma:
Dublin High School - Dublin, GA

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Resume Overview

School Attended

  • Everest University - Tampa
  • Dublin High School

Job Titles Held:

  • Mail Processing Clerk
  • Customer Service Rep/Driver Examiner II/Team Lead
  • Administrative Assistant


  • Some College (No Degree)
  • High School Diploma

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