Efficient Patient Registration Representative competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Epic. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient.
Skills
Verbal and Communication Written
Epic System Updates
Patient Admitting
Insurance Form Processing
Financial Needs Determination
EMR Systems
Patient Registration
Insurance Verification
Strong Organization Skills
Registration Services
Confidential Records Management
Patient Health Information Access
Electronic Recordkeeping
Appointment Scheduling
Authorizations
Computer Proficiency
Medical Terminology
Patient Eligibility Requirements
Team Collaboration
Problem-Solving Skills
Coding
Medical Records
Office Administration
Patient Registration
Switchboard Management
Verifying Eligibility
Registration Requirements
Work History
07/2021 to Current
Mail Processing ClerkUpc Insurance – Covington, LA,
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Used automated mail processing equipment to sort and collate mail.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Developed and distributed employee work schedules based on operational needs and employee requests.
Coordinated with other healthcare providers concerning treatment plans for patients.
Developed and updated department goals and achievements throughout fiscal year.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Maintained up-to-date information in electronic medical records software.
Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
10/2019 to Current
Office AdministratorOhio Health – Ashland, OH,
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Maintained electronic and paper filing systems for easy retrieval of information.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Patient Registration RepresentativeHahnemann Hospital – City, STATE,
Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Accurately inputted patient and insurance information into company's computer system using Epic.
Imaged and scanned patient and registration documentation into electronic patient records.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Verified insurance coverage to confirm patient coverage for necessary medical services.
Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Education
Expected in 06/2008
High School Diploma: Kensington International Business High School - Philadelphia, PA GPA:
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