Mail Processing Clerk resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Efficient Patient Registration Representative competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Epic. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient.

  • Verbal and Communication Written
  • Epic System Updates
  • Patient Admitting
  • Insurance Form Processing
  • Financial Needs Determination
  • EMR Systems
  • Patient Registration
  • Insurance Verification
  • Strong Organization Skills
  • Registration Services
  • Confidential Records Management
  • Patient Health Information Access
  • Electronic Recordkeeping
  • Appointment Scheduling
  • Authorizations
  • Computer Proficiency
  • Medical Terminology
  • Patient Eligibility Requirements
  • Team Collaboration
  • Problem-Solving Skills
  • Coding
  • Medical Records
  • Office Administration
  • Patient Registration
  • Switchboard Management
  • Verifying Eligibility
  • Registration Requirements
Work History
07/2021 to Current
Mail Processing Clerk Upc Insurance Covington, LA,
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Used automated mail processing equipment to sort and collate mail.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
01/2020 to Current
Assistant Healthcare Administrator Vmly&R Nashville, TN,
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and updated department goals and achievements throughout fiscal year.
  • Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
  • Maintained up-to-date information in electronic medical records software.
  • Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
10/2019 to Current
Office Administrator Ohio Health Ashland, OH,
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
10/2017 to 06/2019
Patient Registration Representative Hahnemann Hospital City, STATE,
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
Expected in 06/2008
High School Diploma:
Kensington International Business High School - Philadelphia, PA
  • Certified CPR/First Safety Aid
  • Licensed Driver

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Resume Overview

School Attended

  • Kensington International Business High School

Job Titles Held:

  • Mail Processing Clerk
  • Assistant Healthcare Administrator
  • Office Administrator
  • Patient Registration Representative


  • High School Diploma

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