mail order clerk resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Active Listening
Checking Supplies
Complex Problem-Solving
Receiving Functions
Reading Comprehension
Time Management
Critical Thinking
Problem Resolution
Status Updates
Work History
Mail Order Clerk, 04/2018 - 09/2022 Morrow County Hospital – Mount Gilead, OH,
Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Processed and handled customer complaints, answering questions and providing alternative solutions.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Used Software and Software to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Carried out day-day-day duties accurately and efficiently.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Registration Clerk, 06/2016 - 02/2018 Alorica Inc. – Fredericksburg, VA,
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
Explained form wording to patients to help each understand information required.
Operated standard office software applications to compile data and prepare information and correspondence.
Processed medical records requests, assuring release only to appropriate parties proper authorization.
Maintained inventory and availability for Number rooms through System.
Provided thorough information about admissions policies, financial requirements and check-in procedures.
Processed cancellations, changes or special requests promptly.
Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
Healthcare Customer Service Representative, 04/2017 - 04/2017 Blue Cross Blue Shield Of Texas – City, STATE,
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Communicated professionally with colleagues, freelancers and clients.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Investigated and resolved customer inquiries and complaints quickly.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Met customer call guidelines for service levels, handle time and productivity.
Delivered prompt service to prioritize customer needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded proactively and positively to rapid change.
Investigated and resolved accounting, service and delivery concerns.
Education
Diploma : Pharmacy Technician , Expected in 06/2007 - Richard Millburn Academy - Killeen , GPA: Status -
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