Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Friendly mail clerk with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft and lost or damaged mail.

Dedicated Office Assistant with over 9 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft and history achieving high data output.

Skills
  • Workplace Safety
  • Postal Law Proficiency
  • Fee Collection
  • Federal Guideline Proficiency
  • Flexible & Adaptable
  • Self-motivated professional
  • Leadership
  • Organization and Time management
  • Filing and data archiving
  • Spreadsheet management
  • Multi-Line Phone Proficiency
  • Scheduling
  • Human resource laws
  • Conference planning
  • Travel coordination
  • Employee training and development
  • Performance improvement
  • Insurance Billing Procedures
  • Managing Patient Records
  • Follow-up skills
  • Word processing
  • Document control
  • Filing
  • Cleaning
  • Office Supply Ordering
  • Problem-solving skills
  • Project planning
  • Policy and Procedure Modification
  • File and Data Retrieval Systems
  • Microsoft Office Suite
  • Issue handling
  • Relationship building
  • Social media knowledge
  • Writing reports
  • Prioritizing calls
Education
Northwest Indian College Bellingham, WA Expected in 07/2022 Associate of Arts : General Transfer - GPA :
Work History
Catholic Health Initiative - Waiting Staff Member
Council Bluffs, IA, 01/2013 - 02/2021
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Performed general duties, including answering multi-line phone system, routing calls, delivering messages to cook for deliveries and greeting customers
Behavior Health Network - Mail Clerk
Northampton, MA, 05/2019 - 09/2020
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Upsold postal services like insurance and tracking.
  • Distributed mail on foot to businesses, delivering to approximately 50 employees
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Developed and maintained courteous and effective working relationships.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Tulalip Tribes Of Washington - Outreach Worker
City, STATE, 03/2015 - 11/2018
  • Coordinated travel schedules for out reach workers as well working and coordinating with therapist needs
  • Educated potential participants on available services and processes to engage in program.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Created detailed expense reports and requests for capital expenditures.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Executed record filing system to improve document organization and management.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Received and routed business correspondence to correct departments and staff members.
  • Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained complex digital filing system for financial information.
  • Scheduled office meetings and client appointments for team of 8 professional therapists.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Handled complex program to enter patients into epic online database
  • Handled insurance and payments as well confidential documents
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created PowerPoint presentations for business development purposes.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and gas card records
  • Worked with Microsoft Excel to develop record keeping of drives for weekly reports on budgets and productivity of outreach department.
  • Used Microsoft Word to develop letters for clients when needed writing reports or reminders
  • Organized weekly staff meetings and logged minutes into system for reports
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and handled calenders for office
  • Implemented updated policies and practices for organization and monitored effect.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 10min minutes of each call.
  • Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Advocated for patients through conversations with insurance representatives.
  • Prepared and maintained accurate digital health records for patients.
  • Developed and managed accurate and confidential patient records.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Called patients to confirm scheduled appointments day in advance.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Provided educational documents and pamphlets to patients.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Acted as main point-of-contact for over 9 therapist employees, supporting administrative needs and daily tasks efficiently.
  • Drafted internal communications for over 9 employees, maintaining high levels of transparency.
  • Maintained office calendar for all staff events, informing employees of changes or pertinent information quickly.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Offered office-wide epic & Microsoft software support and training, including troubleshooting issues and optimizing usage.
  • Monitored outreach's work calendar and scheduled appointments, meetings and travel.
Tulalip Tribes - WEX Clerk
City, STATE, 01/2014 - 02/2015

❖ Operated office equipment such as copiers and fax machines.
❖ Implemented practical file system, which ensured smooth data gathering and presentation
creation.
❖ Retrieved requested files and delivered to appropriate personnel.
❖ Scanned and filed forms, reports, correspondence and receipts.
❖ Looked up information with computer programs.
❖ Reviewed files to check for complete and accurate information.
❖ Destroyed files and materials upon request.
❖ Entered information into computer databases.
❖ Contacted staff and customers to retrieve files.
❖ Answered incoming phone calls and sorted, distributed and sent mail correspondence.
❖ Scheduled and confirmed appointments for management team.
❖ Established and maintained positive and productive working relationship with
management.
❖ Created PowerPoint presentations used for business development

  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Worked as administrative assistant for department
  • Created PowerPoint presentations for business development purposes.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
Tulalip Tribes Of Washington - Public Affairs Assistant
City, STATE, 06/2013 - 08/2013
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Worked with governance committees to make and evaluate plans.
  • Supported prioritization of project-related tasks, including organizing files to efficiently complete essential tasks.
  • Prepared and maintained document inventory for core dossier preparation in collaboration with assistance project.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Northwest Indian College

Job Titles Held:

  • Waiting Staff Member
  • Mail Clerk
  • Outreach Worker
  • WEX Clerk
  • Public Affairs Assistant

Degrees

  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: