Mail Clerk resume example

• Weighed letters and packages and calculated costs based on classification, weight and destination.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
• Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
• Used automated mail processing equipment to sort and collate mail.
• Upsold postal services like insurance and tracking.
• Distributed mail on foot to businesses, delivering to approximately 50 employees
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
• Developed and maintained courteous and effective working relationships.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
• Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

• Coordinated travel schedules for out reach workers as well working and coordinating with therapist needs
• Educated potential participants on available services and processes to engage in program.
• Worked with clients to improve life choices and maximize benefits of programs.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
• Delivered clerical support by efficiently handling wide range of routine and special requirements.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Created detailed expense reports and requests for capital expenditures.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Executed record filing system to improve document organization and management.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Kept reception area clean and neat to give visitors positive first impression.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Received and routed business correspondence to correct departments and staff members.
• Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.
• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
• Used Microsoft Word and other software tools to create documents and other communications.
• Resolved problems, improved operations and provided exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Coached new employees on administrative procedures, company policies and performance standards.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Maintained complex digital filing system for financial information.
• Scheduled office meetings and client appointments for team of 8 professional therapists.
• Developed and updated spreadsheets and databases to track, analyze and report on performance.
• Handled client correspondence and tracked records to foster office efficiency.
• Handled complex program to enter patients into epic online database
• Handled insurance and payments as well confidential documents
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Created PowerPoint presentations for business development purposes.
• Maintained staff directory and company policy handbook for human resources department.
• Arranged rapid office equipment repair and maintenance with vendors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and gas card records
• Worked with Microsoft Excel to develop record keeping of drives for weekly reports on budgets and productivity of outreach department.
• Used Microsoft Word to develop letters for clients when needed writing reports or reminders
• Organized weekly staff meetings and logged minutes into system for reports
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Scheduled appointments and handled calenders for office
• Implemented updated policies and practices for organization and monitored effect.
• Promoted team productivity by keeping supplies organized and well-stocked.
• Carefully transcribed phone messages and relayed to appropriate personnel within 10min minutes of each call.
• Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Organized patient files and streamlined operations to improve efficiency.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Advocated for patients through conversations with insurance representatives.
• Prepared and maintained accurate digital health records for patients.
• Developed and managed accurate and confidential patient records.
• Contacted patients regarding unpaid and underpaid accounts to resolve issues.
• Organized paperwork such as charts and reports for office and patient needs.
• Converted paper charts into digital files and uploaded to EMR system.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Coordinated front office duties, including customer service, patient scheduling and billing.
• Called patients to confirm scheduled appointments day in advance.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Completed skilled administrative work to support all office staff and operational requirements.
• Supported providers in outpatient medical office through coordinating all administrative operations.
• Provided educational documents and pamphlets to patients.
• Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Audited customer files to verify medical necessity and satisfaction of coverage criteria.
• Acted as main point-of-contact for over 9 therapist employees, supporting administrative needs and daily tasks efficiently.
• Drafted internal communications for over 9 employees, maintaining high levels of transparency.
• Maintained office calendar for all staff events, informing employees of changes or pertinent information quickly.
• Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Offered office-wide epic & Microsoft software support and training, including troubleshooting issues and optimizing usage.
• Monitored outreach's work calendar and scheduled appointments, meetings and travel.

❖ Operated office equipment such as copiers and fax machines.
❖ Implemented practical file system, which ensured smooth data gathering and presentation
creation.
❖ Retrieved requested files and delivered to appropriate personnel.
❖ Scanned and filed forms, reports, correspondence and receipts.
❖ Looked up information with computer programs.
❖ Reviewed files to check for complete and accurate information.
❖ Destroyed files and materials upon request.
❖ Entered information into computer databases.
❖ Contacted staff and customers to retrieve files.
❖ Answered incoming phone calls and sorted, distributed and sent mail correspondence.
❖ Scheduled and confirmed appointments for management team.
❖ Established and maintained positive and productive working relationship with
management.
❖ Created PowerPoint presentations used for business development

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Worked as administrative assistant for department
• Created PowerPoint presentations for business development purposes.
• Handled client correspondence and tracked records to foster office efficiency.
• Maintained staff directory and company policy handbook for human resources department.
• Arranged rapid office equipment repair and maintenance with vendors.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Organized weekly staff meetings and logged minutes for corporate records.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Executed record filing system to improve document organization and management.

• Performed and documented quality control checks to maintain compliance with company initiatives.
• Worked with governance committees to make and evaluate plans.
• Supported prioritization of project-related tasks, including organizing files to efficiently complete essential tasks.
• Prepared and maintained document inventory for core dossier preparation in collaboration with assistance project.
• Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
• Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
• Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.