Seasoned Information Technologist, specializing in making the Mac an equal player in the Enterprise. Extensive experience in System Administration, Quality Assurance, and Device Management; with consistent success in supporting Mac users in industry-defining environments. Seeking challenging position with opportunities to make a tangible impact to the business.
Apple Certified Hardware Technician
Certified Casper Administrator
Certified JSS Administrator
10/2014 to Current
Mac EngineerTE Connectivity
Evangelized the Mac platform, and the impact to the Mac user, as it pertained to business decision across multiple projects.
Championed usability while still instituting modern Device Management processes.
Protected corporate data by implementing whole-disk encryption, securing the Mac platform for users at all levels of the company.
Increased consistency to the user experience by creating a universal process for application packaging and software distribution for the Mac platform.
Slashed user support incidents and support call duration by creating scripted solutions to common call drivers.
Amplified value of Mac programs by improving integration with existing infrastructure, including Active Directory, Exchange, and OneDrive for Business.
Program Manager for the standard operating environment for all corporate-owned Mac devices.
08/2012 to 10/2014
Transformed the Standard Operating Environment for all 30,000 corporate Mac devices, created all policies and scripts as part of new device imaging, OS upgrade rollouts, and transition to device management via Casper.
Relentless crusader for continued improvement of the user experience. Led multiple projects to simply and streamline IT practices.
Secured corporate assets and reduced licensing costs by establishing prices of adding Device Management components into internally distributed application packages.
Primary point of contact for IT staff to communicate and interact with user base, providing transparency and positioning on changes implemented by entire IT team.
Led team of contractors onsite at single Cisco location, responsible for facilitating communication between local contractors, contracting agency, and internal corporate contacts.
09/2011 to 08/2012
Mac EngineerHP Enterprise Services
IT Engineering consultant onsite at Symantec.
Functioned as both developmental engineer to design the Macintosh standard operating environment, as well as final consultation resource for all support issues.
03/2011 to 09/2011
Software Quality Test LeadWelocalize
Developed test plans, assigned individual testing resources, analyze software defects, oversaw defect resolution process.
Liaison between product development and testing teams; communicating product readiness, testing results, and overall level of software quality to Project Managers.
09/2010 to 03/2011
Mac EngineerCode Monkey Publishing
Responsible for creation of Mac-specific packages for release to external customers.
Established pre-release software quality process.
Led end user support engagement.
06/2004 to 09/2010
Software Project ManagerHP
Managed Software Localization, Documentation Development, and Documentation Localization teams for Mac-platform consumer devices.
Represented Localization and Documentation component teams within the larger Software Deliver Program team.
05/1999 to 06/2004
Technical Support SpecialistApple
Champion for iTunes & iPod product lines.
Fascinated communication between product engineering/development teams and support agents, analyzing call trends and determining new product information required to provide effective support.
Developed & delivered internal training material for support technicians.
Authored knowledge base articles for external support customers.