Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Linkedin:
  • Highly detailed program coordinator and office administrator that excels in facilitating program management for administration level projects for the program
  • Excels in meeting short and long term deadlines to make sure program is in accordance with university guidelines.
  • Expert in all Microsoft Office applications.
  • Expertise in customer service relations.
  • Have been working in a customer service related role for the past 10 years.
  • Have experience in face to face, over the phone and email customer service.
  • Expert at communicating in a front facing role with all differing cultures including those from India, Middle Eastern nations, Africa etc - worldwide.
  • Worked with all matter of differing cultures in an integrated team.
  • Expert with all mobile operating systems
  • Experienced with all Microsoft Related products
  • Extensive knowledge working with membership and database platforms
  • Extensive knowledge with scheduling software including AT&T's proprietary OPUS plaftorm
  • Extensive knowledge with inbound scheduling software including Fitware for lead generation and sales funnel integration.
  • Enthusiastic Retail Sales Consultant who achieved a 150% increase in sales revenue in a 1 month time period for AT&T mobility sales and services.
  • Focused sales professional highly effective in establishing and maintaining relationships with potential and existing customers.
  • Extremely motivated and ambitious.
  • Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new sales for AT&T including up selling, and cross selling various key products to exceed sales goals. Technically-savvy with outstanding relationship building, training and presentation skills.
  • Previous experience as a detail-oriented and professional personal trainer successful at meeting and exceeding gym sales goals.
  • Previous experience as a results oriented general manager and dedicated team player experienced in overseeing operations of fitness facilities.
  • Develops successful programs to improve profitability and growth.
  • Excelled at networking and meeting business needs for wireless and communication needs.
  • Works with upper heads of leadership within a private university setting overseeing the largest graduate program in the school
  • Excels in all aspects of program/project coordination
  • Works daily with people utilizing interpersonal, conflict resolution skills
  • Excels in all Microsoft Related Products including Office 365, Cloud based file saving and sharing systems
  • Extensive knowledge with scheduling software and membership database platforms (Used Opus for AT&T and Fitware while a manager and a local business)
  • Proficient with website design and website content managemnet systems
  • Experienced with Facebook as an advertising platform
  • Experienced with Social Media management and marketing
  • Extensive Customer Service experience, have been doing face to face, over phone and email customer service for over 10 years
  • Extremely comfortable with meeting, greeting and conversing with people
  • Group focused
  • Easily able to build rapport with all ethnic groups
  • Small business relationship management while at AT&T
  • Self Starter
  • Excellent communication skills
  • Energetic
  • Research driven
  • Accuracy driven
  • Know how to work within government guidelines and rules
  • Strong working knowledge of sciences and groundwater testing
  • Excellent time management skills
  • Excels in team leadership
  • Excellent work ethic
  • Strong interpersonal skills
  • Excels in conflict resolution with customers
  • Excels in meeting or exceeding customer care
  • Excels in Microsoft Office
  • Working knowledge of all operating systems - including iOS, Android, Windows. Expert working knowledge of mobile platforms (due to being at AT&T)
Work History
M.A In Clinical Mental Health Counseling Coordinator, 04/2019 to Current
Cvs HealthBoston, MA,
  • oversee the short term, day to day operations of the CMHC program
  • Provides exceptional customer service for in bound applicants
  • Main point of contact for the university's largest graduate program
  • Acting liaison to students by making sure they have any and all information needed from the faculty or from the University
  • Handles any incoming calls or emails that are related directly with the program and coordinate with university leadership if department heads need information from the programs director are core faculty
  • Main project lead for long term projects that are specifically related to the Master of Arts in Clinical Mental Health Counseling for the on ground and online programs
  • Main facilitator of degrees overarching life cycle. Including possible student application setup and coordination with program recruiter to facilitating in bound students with specific program deadlines including processing and acquiring student assignments and counseling forms, making sure faculty are tracking with deadlines the university is setting out for course start dates, course end dates, and submission of grades
  • Process and help facilitate the programs finances, including purchases and receipts. I also work with students for payments or purchases that need to be addressed. I work with high grossing purchases in accordance of $10,000 and make sure the necessary purchase orders are filed and utilized
  • Other project lead duties include planning and coordinating with all program faculty to make sure course curriculum is updated and ready for facilitation for the following year. including updating and proof reading program documents - specifically syllabi, student handbooks, clinical program guide. I also facilitate the programs's Wordpress site and coordinate with marketing to process new marketing campaigns and directives in accordance with programs needs
  • Expert in daily data entry and analytics in regards to curriculum and student files that have to be in compliance with FERPA regulations
  • I facilitate meetings with top level college heads including directors and deans. During these meetings I create agendas and take notes and publish minutes to record these decision for a high level accreditation process. This includes course syllabi that have to be in accordance with state education guidelines
  • Expert in tracking, editing and facilitating with faculty through the use of Word, Excel and Outlook applications on a daily basis. I track all program students (upwards of over 100 students) to make sure all grades are accurate and inline with the registrars office
  • Specifically excels in excellent customer service by listening and proving the necessary information in a timely manner
  • I also excel in conflict resolution - between problematic students or faculty and excel in interpersonal relationships by being a leader within the graduate program for the students and by being the go to person for all faculty within the CMHC program for any program data, file or information about the program
AT&T Retail Sales Consultant, 10/2017 to 2018
  • Exceeded targeted sales goals by 150% for AT&T
  • Completed company sales training program
  • Answered customers' questions regarding products, prices and availability
  • Deescalated angry customers by talking with and bridging the gap with management and customer care to resolve billing and return/exchange related needs
  • Provided mentorship, training and on the job shadowing for new recruits
  • Provided leadership to team members by encouraging new sales tactics, being an example by hitting and exceeding sales goals month over month and provided guidance and support with unruly customers
  • Worked closely with small businesses to grow relationships and cover all communication and data needs
Head Personal Trainer, 07/2009 to 11/2017
Snap Fitness RedmondCity, STATE,
  • Successfully grew a personal training client base that included well over 30 clients
  • Increased personal training sales year over year by 30%
  • 90% closing rate for personal training sales
  • Retained 85% of clients for more than one year
  • Retained 68% of clients for over 8 years
  • Developed and implemented successful strategies to help other trainers grow
  • Created sales programs to help foster other trainers with sales and growth
  • Provided excellent interpersonal skills with clients that I meet multiple times per week
  • Was a self starter that worked the floor to foster and create relationships
  • Used those relationships to create selling opportunities for training and cross promoting different gym products
  • Implemented individual exercise programs that met a variety of different needs for all clients
  • Created and implemented fitness training paradigms that focused on meeting client goals of weight loss and functional fitness
  • Fostered relationships by: being patient, being an excellent communicator, being a great listener, executing on what the client wanted
General Manager, 2013 to 2015
Snap FitnessCity, STATE,

  • Prepared program operating budgets, budget reports and other financial performance reports
  • Oversaw daily office operations for staff of 8 employees
  • Composed and drafted all outgoing correspondence and reports for managers
  • Oversaw inventory and gym supply purchases
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Developed and enforced safety standards and procedures for overall cleanliness quality and sanitation purposes
  • Networked with local businesses to facilitate and grow memberships and to create in bound networking programs to impact all local businesses within our business park
  • Increased profits by 15% by spearheading marketing with Groupon marketing services
  • Boosted gym memberships by 33% within a 2 year time frame
  • Reduced and controlled company expenses by finding free alternatives to paid marketing
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Collaborated with PCC by creating specified business to business deals to achieve new revenue streams from PCC employees
Associate of Applied Science : Personal Training, Expected in 2009
Lake Washington Technical College - Washington,

Also recieved:

  • National Academy of Sports Medicine - Certified Personal Trainer
  • National Academy of Sports Medicine - Corrective Exercise Specialist
  • National Academy of Sports Medicine - Behavior Change Specialist
Bachelor of Science: Biochemistry, Expected in 2007
Washington State University - Washington,

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School Attended

  • Lake Washington Technical College
  • Washington State University

Job Titles Held:

  • M.A In Clinical Mental Health Counseling Coordinator
  • AT&T Retail Sales Consultant
  • Head Personal Trainer
  • General Manager


  • Associate of Applied Science
  • Bachelor of Science

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