Highly detailed program coordinator and office administrator that excels in facilitating program management for administration level projects for the program
Excels in meeting short and long term deadlines to make sure program is in accordance with university guidelines.
Expert in all Microsoft Office applications.
Expertise in customer service relations.
Have been working in a customer service related role for the past 10 years.
Have experience in face to face, over the phone and email customer service.
Expert at communicating in a front facing role with all differing cultures including those from India, Middle Eastern nations, Africa etc - worldwide.
Worked with all matter of differing cultures in an integrated team.
Expert with all mobile operating systems
Experienced with all Microsoft Related products
Extensive knowledge working with membership and database platforms
Extensive knowledge with scheduling software including AT&T's proprietary OPUS plaftorm
Extensive knowledge with inbound scheduling software including Fitware for lead generation and sales funnel integration.
Enthusiastic Retail Sales Consultant who achieved a 150% increase in sales revenue in a 1 month time period for AT&T mobility sales and services.
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing customers.
Extremely motivated and ambitious.
Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new sales for AT&T including up selling, and cross selling various key products to exceed sales goals. Technically-savvy with outstanding relationship building, training and presentation skills.
Previous experience as a detail-oriented and professional personal trainer successful at meeting and exceeding gym sales goals.
Previous experience as a results oriented general manager and dedicated team player experienced in overseeing operations of fitness facilities.
Develops successful programs to improve profitability and growth.
Excelled at networking and meeting business needs for wireless and communication needs.
Works with upper heads of leadership within a private university setting overseeing the largest graduate program in the school
Excels in all aspects of program/project coordination
Works daily with people utilizing interpersonal, conflict resolution skills
Excels in all Microsoft Related Products including Office 365, Cloud based file saving and sharing systems
Extensive knowledge with scheduling software and membership database platforms (Used Opus for AT&T and Fitware while a manager and a local business)
Proficient with website design and website content managemnet systems
Experienced with Facebook as an advertising platform
Experienced with Social Media management and marketing
Extensive Customer Service experience, have been doing face to face, over phone and email customer service for over 10 years
Extremely comfortable with meeting, greeting and conversing with people
Easily able to build rapport with all ethnic groups
Small business relationship management while at AT&T
Excellent communication skills
Know how to work within government guidelines and rules
Strong working knowledge of sciences and groundwater testing
Excellent time management skills
Excels in team leadership
Excellent work ethic
Strong interpersonal skills
Excels in conflict resolution with customers
Excels in meeting or exceeding customer care
Excels in Microsoft Office
Working knowledge of all operating systems - including iOS, Android, Windows. Expert working knowledge of mobile platforms (due to being at AT&T)
M.A In Clinical Mental Health Counseling Coordinator, 04/2019 to Current Northwest University – Kirkland, WA
oversee the short term, day to day operations of the CMHC program
Provides exceptional customer service for in bound applicants
Main point of contact for the university's largest graduate program
Acting liaison to students by making sure they have any and all information needed from the faculty or from the University
Handles any incoming calls or emails that are related directly with the program and coordinate with university leadership if department heads need information from the programs director are core faculty
Main project lead for long term projects that are specifically related to the Master of Arts in Clinical Mental Health Counseling for the on ground and online programs
Main facilitator of degrees overarching life cycle. Including possible student application setup and coordination with program recruiter to facilitating in bound students with specific program deadlines including processing and acquiring student assignments and counseling forms, making sure faculty are tracking with deadlines the university is setting out for course start dates, course end dates, and submission of grades
Process and help facilitate the programs finances, including purchases and receipts. I also work with students for payments or purchases that need to be addressed. I work with high grossing purchases in accordance of $10,000 and make sure the necessary purchase orders are filed and utilized
Other project lead duties include planning and coordinating with all program faculty to make sure course curriculum is updated and ready for facilitation for the following year. including updating and proof reading program documents - specifically syllabi, student handbooks, clinical program guide. I also facilitate the programs's Wordpress site and coordinate with marketing to process new marketing campaigns and directives in accordance with programs needs
Expert in daily data entry and analytics in regards to curriculum and student files that have to be in compliance with FERPA regulations
I facilitate meetings with top level college heads including directors and deans. During these meetings I create agendas and take notes and publish minutes to record these decision for a high level accreditation process. This includes course syllabi that have to be in accordance with state education guidelines
Expert in tracking, editing and facilitating with faculty through the use of Word, Excel and Outlook applications on a daily basis. I track all program students (upwards of over 100 students) to make sure all grades are accurate and inline with the registrars office
Specifically excels in excellent customer service by listening and proving the necessary information in a timely manner
I also excel in conflict resolution - between problematic students or faculty and excel in interpersonal relationships by being a leader within the graduate program for the students and by being the go to person for all faculty within the CMHC program for any program data, file or information about the program
AT&T Retail Sales Consultant, 10/2017 to 2018 AT&T – Redmond, WA
Exceeded targeted sales goals by 150% for AT&T
Completed company sales training program
Answered customers' questions regarding products, prices and availability
Deescalated angry customers by talking with and bridging the gap with management and customer care to resolve billing and return/exchange related needs
Provided mentorship, training and on the job shadowing for new recruits
Provided leadership to team members by encouraging new sales tactics, being an example by hitting and exceeding sales goals month over month and provided guidance and support with unruly customers
Worked closely with small businesses to grow relationships and cover all communication and data needs
Head Personal Trainer, 07/2009 to 11/2017 Snap Fitness Redmond – Redmond, WA
Successfully grew a personal training client base that included well over 30 clients
Increased personal training sales year over year by 30%
90% closing rate for personal training sales
Retained 85% of clients for more than one year
Retained 68% of clients for over 8 years
Developed and implemented successful strategies to help other trainers grow
Created sales programs to help foster other trainers with sales and growth
Provided excellent interpersonal skills with clients that I meet multiple times per week
Was a self starter that worked the floor to foster and create relationships
Used those relationships to create selling opportunities for training and cross promoting different gym products
Implemented individual exercise programs that met a variety of different needs for all clients
Created and implemented fitness training paradigms that focused on meeting client goals of weight loss and functional fitness
Fostered relationships by: being patient, being an excellent communicator, being a great listener, executing on what the client wanted
General Manager, 2013 to 2015 Snap Fitness – Redmond, WA
Prepared program operating budgets, budget reports and other financial performance reports
Oversaw daily office operations for staff of 8 employees
Composed and drafted all outgoing correspondence and reports for managers
Oversaw inventory and gym supply purchases
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
Developed and enforced safety standards and procedures for overall cleanliness quality and sanitation purposes
Networked with local businesses to facilitate and grow memberships and to create in bound networking programs to impact all local businesses within our business park
Increased profits by 15% by spearheading marketing with Groupon marketing services
Boosted gym memberships by 33% within a 2 year time frame
Reduced and controlled company expenses by finding free alternatives to paid marketing
Prepared program operating budgets, budget reports and other financial performance reports
Collaborated with PCC by creating specified business to business deals to achieve new revenue streams from PCC employees
Associate of Applied Science : Personal Training, 2009 Lake Washington Technical College - Washington
National Academy of Sports Medicine - Certified Personal Trainer
National Academy of Sports Medicine - Corrective Exercise Specialist
National Academy of Sports Medicine - Behavior Change Specialist
Bachelor of Science: Biochemistry, 2007 Washington State University - Washington