I am a 30 Percent Disabled Veteran with the U.S. Marine Corps. Travel Professional willing to go the extra mile to provide exceptional customer service. I have advanced understanding of Corporate and Military Travel. Highly motivated and works well under pressure. Effective problem solver who remains proactive and decisive when unforeseen emergency, weather, natural disaster, economic events interfere or disrupt travel. Hardworking coordinator whose wide-ranging background includes five years as an Emergency Management Coordinator for American Eagle Airlines and two years SAT (Special Assistance Team-Emergency Management) for United Airlines. Focused on Security and Emergency Preparations, as well as streamlining operations to promote organizational efficiency. Liaison handling emergency, security and environmental concerns.
Minor in Sociology
Promoted to Ground Security Coordinator after 12 months of employment.
Promoted to Lead Environmental Coordinator
Promoted to Corporate Resolution Officer
Received “EAAB” appreciation on 2 occasions.
Selected to attend Management training in Chicago for Emergency procedures on 2 occasions.
Selected to Represent American Eagle and American Airlines by providing Ground Security Coordination during the "Gary Sinise and the Lt. Dan Band Weekend Tour 2013"
Coordinate and lead efforts across a large cross-functional Luxury, leisure, adventure, and event services based agency to our extensive corporate and military clients. Planned, directed and monitored regulatory convention and assembly accommodations to streamline the event planning service for clients. Provided strategic oversight of and input on services offered worldwide to Individuals, families, groups, Extreme Sports Aficionado, World History, Art Antiquities and Culinary Enthusiast. Management has extensive Training in world travel requirements the point of Departure planning, coordinating, and emergency management. Emergency service is planning to include recovery or minimization of trip interruptions.
Planned and executed flight operations utilizing Sabre GDS in accordance with Airlines Reporting Corporation (ARC). Alerted airport emergency services in cases of emergency. Attended preflight and post flight briefings. Issue tickets, exchanges, and refunds due to weather and or mechanical delays or cancellations. accommodate passengers as changes to schedule require accommodating itinerary. Calculated load weights for different aircraft compartments. Checked passenger and cargo distributions and fuel amount to ensure that weight and balance specifications were met. Implemented environmental procedures to ensure regulations met. Monitored the flight evolution of all aircraft to ensure security and safety. Directed and assisted passengers in emergency procedures. Successfully completed: SAT (Special assistance team-United Airlines) and Local Emergency Management Coordinator to further develop professional skills.
Processed applications, payments, corrections, endorsements, and cancellations using Microsoft Office, MS word, and Excel. Promoted agency products to customers in person, on the telephone and in writing. Organized volunteer event sponsored by State Farm Insurance. Planned events for brand exposure to include tent booth and customer interaction. Prepared necessary paperwork to process insurance sales and renewals. Researched coverage and premium options and supplied clients with the best coverage available.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training staff.
Managed inventory when shipments were received.
Managed reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Led an Ordnance team of eight members in combat mission operations, including providing armament load/download and arm/de-arm evolutions on Attack Helicopter pre/post flight.
Effective decision-maker in high-pressure environments.
Managed receipt, storage and issue of ammunition and weapons inventory.
Supervised operation and organizational maintenance of helicopter weapons systems and specialized equipment.
Responsible for specific Military and Federal Government agencies travel arrangements to include VIP.
Personnel and highly sensitive travel accounts.
International help desk Queues and satellite office support.
Reservations that need reissue, Issue, Exchange, Refund in accordance with ARC.
Conflict resolution, emergency management, employee training, Government, help desk, team building, team leader, Management training, Excel, Microsoft Office, Powerpoint, MS word, motivational-speaking, Operations Management, organizational skills, problem-solving, public speaking, Environmental Safety
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