Responsible and friendly Civil Engineer in the making makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Skills
Multitasking
Planning
Time management
Collaboration
People skills
Training & Development
Organization
Customer service
Cash handling accuracy
Experience
Lumber Associate, 01/2020 - Current Safelite Autoglass – Rapid City, SD,
Loaded and unloaded materials like drywall, shingles and plywood for customers.
Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
Learned lumber products and manufacturer differences to give customers sound advice on building materials.
Handled customer purchases, including processing paperwork, collecting payments and organizing deliveries.
Operated saws, forklifts and wood splitters.
Oversaw lumber yard cleanliness and maintenance and organized stacks of wood within correct spots.
Organized store by returning merchandise to proper areas and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Service Representative, 01/2020 - Current Schwan's Company – Compton, CA,
Resolved customer concerns with friendly and knowledgeable service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Upheld strict standards for quality and performance.
Assessed customer account information to determine current issues and potential solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Updated accounts with recent information and processed customer payments.
Organized food preparation stations and regularly replenished supplies.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Kept stations stocked and ready for use to maximize productivity.
Prepared food items such as deli and hot sandwiches to meet customer orders.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Communicated with customer to provide menu offering details and assist with decision-making.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Operated large-volume cooking equipmen to grill, bake and fry food items for customers.
Documented and kept track of information on pick-ups and deliveries and delivery automobile mileage and fuel.
Kept customer and food preparation areas clean and well-organized.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Took precautions to avoid cross-contamination between food items.
Assisted customers, including answering questions and preparing orders.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Informed customers of delayed food items and offered estimated times to fill orders.
Created from-scratch pizza dough daily in large quantities following authentic Italian recipe.
Created 25 pizzas per shift by topping pizzas with ingredients per customer orders.
Provided customer service to over 25 customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns.
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
Precooked garnishes for later use to top off fresh dishes.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Sales Associate, 06/2016 - 02/2017 Rue 21 – City, STATE,
Built and maintained relationships with peers and upper management to drive team success.
Met merchandise processing standards and maintained organized and accessible work area.
Helped average of 10 customers per day by responding to inquiries and locating products.
Acted as initial contact in addressing customer concerns.
Education and Training
Bachelor of Science: Civil Engineering, Expected in 05/2023 - Angelo State University - San Angelo, TX GPA:
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