Experienced logistics professional versed in all operational and financial aspects of quality control, inventory control and customer service. Reliable manager with 15 years in retail. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Employs excellent leadership skills and multi-tasking strengths.
Accurately receive all incoming vendor shipments and process vendor invoices and credits.
Manage environmentally sensitive items, salvage merchandise, and merchant initiated returns.
Pick merchandise and replenish floor stock to ensure product availability for customers.
Maintain logistics metrics above 99.5% to ensure inventory control.
Delivered excellent customer service.
Addressed customer inquiries and resolved complaints.
Managed brick and mortar and online store simultaneously.
Stocked and restocked inventory when shipments were received.
Picked and packed hundreds of customer orders daily.
Fulfilled customer shipping needs using FEDEX and USPS methods.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Opened a new store location and assisted in recruiting and training new staff.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Reorganized the sales floor to meet company demands.
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