Highly self motivated, extremely disciplined and thorough. Gets the job done from inception through completion, well organized and excellent attention to detail. Outstanding interpersonal and communication skills, strong supervisory and operations management experience and able to multi task efficiently and effectively. Manages time well, able to prioritize and excels under pressure.Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Excellent background in planing,execution and logistics management. Result driven leader with proven leadership skills and demonstrated success in dynamic business roles.
Logistics Operations Manager, 03/2012
to 05/2014 Baileys Logistics Services – Birmingham,
Manually created shipments, assigned carriers and dispatched shipments.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Negotiated contracts with outside providers to minimize costs to the company and customers.
Uplifted and inspired employees to perform at high-level expectations.
Ensured operations comply with OSHA and MSDS standards Routed delivery paths.
Ensured all operations are properly and safely handled.
Monitored the arrival of shipments, whether the arrival is within the specified time window.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Conducted daily DOT pre-trip inspections according to a set checklist.
Reviewed new customer orders and requests and manually entered data into a centralized database.
Obtained and maintained proper delivery authorization and pickup documentation.
Property Manager, 01/2011
to 03/2012 PK – Birmingham,
Supervised leasing and maintenance staff including delegating work, reviewing work, maintaining deadlines, training and scheduling.
Maintained property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
Approve lease applicants.
Provided customer service to residents resolving any issues that may occurred and ensuring maintenance completes service requests.
Coordinate and lead staff meetings, as necessary.
Completion of internal training for market-rate
to 01/2011 Best Buy – Birmingham,
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Undertake customer relationship management programs and work towards building and maintaining loyal customers for the organization.
Decreased the turnover of staff by less than 1% resulting in reduction of costs of $0.5 million and improved morale.
Responsible for managing schedule and procedure of over 150 personnel.
Adjust departmental budgets and set goals.
Confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Conducted staff meetings with sales personnel to introduce new merchandise.
Appliance Specialist, 02/2003
to 03/2006 Sears – Birmingham,
Entered all sales orders and monitored them through the delivery or pickup process.
Accountable for merchandising assigned area of the store.
Handled customers transactions in the point of sale system.
Opened and closed the store, including counting cash, opening and closing cash registers.
Customer relations sales specialist, 07/2014
to Current Crest Cadlliac – Birmingham,
Established operational objectives and work plans and delegated assignments to subordinate managers.
Prepared program operating budgets, budget reports and other financial performance reports.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
Maintained vehicle records by recording and filing all service and repairs.
Associates Degree : Business Admistration,
2007 Lawson State Community college - Birmingham,
AL Business Administration
budgets, cash registers, closing, contracts, customer relationship management, customer satisfaction, customer service, customer service skills, database, delivery, documentation, email, managing, marketing, market, meetings, merchandising, excel, window, Microsoft word, Navigation, peak, personnel, policies, fast learner, sales, scheduling, sound, employee training