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logistics material handler team leader resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Manufacturing Team Leader skilled in operations, resolving conflicts and implementing proactive solutions for diverse manufacturing issues. Manages parts and materials, completes quality inspections and oversees safety. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skilled communicator and project management, Demonstrated success in improving production output and quality with a focused and methodical approach. Well-versed in contributing to major plant changes, including equipment upgrades, process changes and retooling processes. Diplomatic and motivational leader.

Skills
  • Motivational Leadership
  • Preventing Incidents
  • Microsoft Office Expertise
  • Complex Problem-Solving
  • Quality Production
  • Operational Efficiency
  • Operational Standards
  • Process Improvement
  • Project Management
  • Goals and Performance
Work History
09/2018 to Current
Logistics Material Handler/Team Leader American Red Cross Bakersfield, CA,
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Monitored performance of logistics operations to identify areas for improvement.
  • Built and established relationships with staff and vendors.
  • Identified opportunities for inventory reductions.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Prepared and presented reports to management on logistics performance.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Monitored and adjusted inventory levels according to demand.
08/2013 to 07/2018
Ups Assistant Manager UPS City, STATE,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed detailed plans based on broad guidance and direction.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
08/2008 to 08/2012
Customer Service Specialist Albertsons Market City, STATE,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Education
Expected in to to
Bachelor of Science: Communications
University of San Antonio - San Antonio, TX,
GPA:
Expected in 05/2010 to to
High School Diploma:
Coronado High School - El Paso, TX
GPA:
Certifications

Google Project Management

  • CAPM - Certified Associate in Project Management
  • First Aid/CPR Certified
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • University of San Antonio
  • Coronado High School

Job Titles Held:

  • Logistics Material Handler/Team Leader
  • Ups Assistant Manager
  • Customer Service Specialist

Degrees

  • Bachelor of Science
  • High School Diploma

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