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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Meticulous Logistics Manager with desire to find effective solutions to performance issues and high freight costs. Experienced in mentoring employees and enforcing safety procedures. Offers successful career history spanning more than 17 years.

Skills
  • Fleet dispatch
  • Customs compliance
  • Purchasing management
  • Transportation management systems
  • Profit and loss management
  • Safety standards
  • Mentoring and training
  • Logistics oversight
  • Logistics management
  • Staff training and development
  • Shipping cost reduction
  • Project planning and scheduling
  • Policy development
  • Vendor management
  • Resource planning
  • Staff development and oversight
Education and Training
Olympic College Bremerton, WA Expected in – – : Accounting - GPA :
Experience
Cogent Communications Group, Inc. - Logistics Manager
New Orleans, LA, 01/2018 - Current
  • Maintained high standards of internal and external customer service.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Supervised daily management of logistics and transportation activities, eliminating waste and increased efficiencies.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Worked with company leadership to manage information and physical security requirements.
  • Updated customers and interdepartmental employees on critical shipments upon request.
Atlas Copco Drilling Solutions - Logistics Specialist
Santa Maria, CA, 05/2015 - 01/2018
  • Organized and maintained order documentation.
  • Kept deliveries on track and provided timely status updates.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Improved lines of communication between company and customers.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Aided senior leadership with report generation to utilize process improvements.
  • Coordinated with freight forwarders to expedite international shipments.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Worked with team members to improve process integration and flow.
  • Teamed with freight forwarder to verify correct times to reduce delayed or early bookings.
  • Dispatched local and long-distance carriers daily.
  • Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
Cogent Communications Group, Inc. - Logistics Manager
Oakland, CA, 08/2000 - 07/2014
  • Maintained high standards of internal and external customer service.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Led and managed projects to support logistics efforts and plans.
  • Supervised daily management of logistics and transportation activities, eliminating waste and [Task].
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Worked with company leadership to manage information and physical security requirements.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Worked collaboratively with customers and staff at various levels.
  • Performed budget management with company leadership, analyzing previous purchases and forecasting future requirements.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Created and maintained communication channels while delivering relevant information to major internal customers and stakeholders.
  • Supported Portland delivery network consisting of 5 distribution centers and 144 stores.

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Resume Overview

School Attended

  • Olympic College

Job Titles Held:

  • Logistics Manager
  • Logistics Specialist
  • Logistics Manager

Degrees

  • Some College (No Degree)

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